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    Improvement in times of mass import of cases.

    CASE CHG-31846-19-300833:

    Optimization is made on the functionality of mass uploading of cases from The Admin Console (ASMSAdministrator), now the Import times. Additionally, adjustments are made to the format to be able to import cases with fields Additional. Please note:

    • The user with whom the bulk case upload is performed from the Admin console must have permissions to create cases.
    • For the status defined in the case creation format, you must not have any configured rules, approval processes, or tasks; This affects import times and can lead to database-level crashes preventing cases from being imported.
    • Additional fields must be entered manually; on the Info The form details how to do it.
    • Option Included Scheduled execution for the mass upload of cases.