CASE PM-106068-19-202289:

A drawback was identified in the display of articles that use a structured HTML format. Although content was previewed correctly in the Administrator console, it was displayed incorrectly in the Specialist and User console.

A setting has been implemented that corrects the processing and rendering of HTML content on all consoles, ensuring a consistent display according to the defined structure. With this fix, articles are presented correctly on different consoles.