CASE PM-48096-19-201425:
In the client console (ASMSCustomer), categories are grouped into the parent category when you have any of the following settings:
- In General Settings / Projects / Defaults, as long as you have the View categories not visible to users Marked.
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In the catalog and portfolio of services / Services / Categories, if the parent category is active and has the User-viewable category Marked.
- If the category has the checkbox checked, is inactive, and the project does not have the checkbox, the categories will not be grouped.