Improved search for Assets to relate to the case

CASE CHG-39335-19-301098:

Improvements are implemented in the (ASMSSpecialist) in the Relationships tab and in the asset search to relate to the case.

On the Relationships tab of the case, when you filter by type Assets In cases, the Relationship filter will only show the relationship option Related to:, because ICs will always have a child-like relationship with the case.
When searching for assets to relate to the case, you can only select the Relationship Type Related To.
When performing the search for Assets to relate to the case, you will be able to see in the results table the main columns related to the assets; Information such as Serial, Brand, Model, Inventory Label.
When searching by type Assets you will be able to apply filters for each column in the results table, allowing a more precise search for the ICs.

For more details on these changes, you can refer to the Specialists console manual. View Specialist Handbook