CASE PM-58131-19-201650:

On the console ASMSCustomer, previously, when the customer had a conversation with the specialist and closed the browser, the specialist was not available to attend to other conversations.

Adjustment is made in the customer console. From this change, if a conversation does not receive new messages for a certain time (depending on the session configuration), it is automatically closed due to inactivity and is independent of whether the client keeps the application open or not.