CASE CHG-70668-19-301805:
Functionality is implemented Duplicate Case in the Specialist console (ASMSSpecialist), for open or closed cases, allowing you to create a new case, duplicating the values of the original case, the values that are entered when creating a duplicate case are:
- Project
- Case Type
- Service
- Category
- Applicant
- Customer
- Company
- CI
- Responsible Group
- Responsible
- Affair
- Description
- Impact
- Urgency
- Priority
⚐ Note:
- If the Service or Category field is not available for case creation, the creation form will not be displayed to duplicate the case.
- If one of the items associated with the original case is not available for creation, the creation form will be loaded, but the item will not be associated in the field.