CASE PM-45320-19-201353:

Previously, when sending notifications with the date and time of the case, they did not take into account the time zone configured for the user receiving the notification.

Made an adjustment to the Specialist Console (ASMSSpecialist), Now when sending notifications by rules, the date and time labels are replaced according to the time zone configured for the user who receives it.

⚐ Note: If the user receiving the notification does not have a time zone set, the tags are replaced with the time zone of the site server.