The structure of the client object is described below
{
"client": [
{
"value": "",
"reference": "",
"id": 0
}
]
}
| Properties | Description | |
|---|---|---|
| value | Client ID in ServiceNow | |
| Reference | Unique identifier to create a relationship between the concepts workOrder > model, client, company, priority, service | see |
| Id | Client ID in AFLS |
EXAMPLE: AFLS/ServiceNow Customer Relationship
To create the customer relationship, follow the instructions below:
- Get AFLS customer IDs.
- Get the sys_id or value of ServiceNow customers.
- Assign the following customer equivalence:
| Customer at ServiceNow | Customer at AFLS | AFLS Client ID | ServiceNow Client ID |
|---|---|---|---|
| Client 1 | Client 1 | 1 | sys_id_item1 |
| Customer 2 | Customer 2 | 13 | sys_id_item2 |
- Type the AFLS Client ID On Property “id” and the ServiceNow Client ID On Property value
{
"client": [
{
"reference": "aranda",
"id": 1,
"value": "sys_id_item1"
},
{
"reference": "aranda",
"id": 13,
"value": "sys_id_item2"
}
]
}