Configuration File Integration Between AFLS and ServiceNow
The integration between the platform Aranda Field Service (AFLS) and ServiceNow, is done by setting up a file in JSON format. It is based on the following conceptual model:
The definition of the conceptual model is presented below:
| Properties | Description | |
|---|---|---|
| workOrder: | Relates the properties of AFLS work orders to the properties in ServiceNow as well as defines the classes in which the orders will be created or synchronized. | See more |
| model: | Represents status information and additional fields on AFLS and ServiceNow work orders. | See more |
| Client: | Represent the customers to be related | See more |
| Company: | Represents the companies to be related | See more |
| Priority: | Represents the order types (Normal, Emergency, Priority) that can be related for creation in AFLS | See more |
| service: | Represents the list of services to be listed | See more |
Information to take into account:
- For datetime fields, consider the timeZone settings in ServiceNow.
Below you can download the json structure that will be used throughout the documentation.