The structure of the “service” object is described below
{
"service": [
{
"value": "",
"reference": "",
"id": 0
}
]
}
| Properties | Description | |
|---|---|---|
| value | Service ID in ServiceNow | |
| Reference | Unique identifier to create a relationship between the concepts workOrder > model, client, company, priority, service | see |
| Id | Service ID in AFLS |
EXAMPLE: Service relationship in Aranda AFLS / ServiceNow
To create the list of states, follow the instructions below:
- Get the IDs of AFLS services.
- Get the IDs or value of ServiceNow services.
- Assign the following equivalence of services:
| ServiceNow Service | Service at AFLS | AFLS Service ID | ServiceNow service IDs |
|---|---|---|---|
| Service 1 | Service 1 | 1 | sys_id_item1 |
| Service 2 | Service 2 | 13 | sys_id_item2 |
- Type the Service ID Aranda On Property “id” and the Service ID in ServiceNow On Property value
{
"service": [
{
"id": 1,
"value": "sys_id_item1"
},
{
"id": 13,
"value": "sys_id_item2"
}
]
}