CASE PM-107687-19-202316:

Previously, a rule configured to evaluate a survey response and return to the previous state, when you run the rule and edit the updated case to the survey state, it was automatically evaluated against the previous response. This made it impossible to modify the state, since the rule was triggered immediately without allowing new responses.

An adjustment is implemented, when updating the case to the state in which the survey is triggered, a new survey is generated in the case, eliminating the previous responses; The rule is not automatically evaluated, allowing the state to change.