CASE PM-132666-19-202586:

Previously, in the customer console, when managing attachments during the creation of a case, the file was uploaded correctly, but when trying to delete it with the delete option, the system did not execute the action. As a result, the deputy remained visible and was eventually associated with the case by saving the information.

Adjustment is made in the customer console. Now, when you delete an attachment during the creation of a case, the action executes successfully and the file does not remain associated.