CASE PM-76861-19-202069:

Previously, when an SLA was moved to the end state, if an error was generated during the process, it was not reported in the console and the SLA was not closed correctly.

Adjustment is made when trying to pass an SLA to final state, if it is associated with an open case or configured as a default SLA in a service, you will not be able to save the state change and an error message is displayed on the screen.