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    CI Assignment

    CASE CHG-56462-19-301548:

    Implemented a new functionality that allows the automatic assignment of CIs during case creation.
    The functionality is available in the following case creation channels:

    • Specialist Site
    • User Site
    • Case Creation by Mail (Case Creator)
    • Virtual agents (Teams and WhatsApp)

    For more information, see the CI ↪ Assignment.