This module allows you to perform the bulk loading of different concepts for the Knowledge Base module.

Bulk Upload

1. To perform the bulk upload of Knowledge Base data, log in to the ASMS Management Console, in the Bulk Uploads from the main menu, click Projects / Import to carry out the processes of mass loading of information.

2. In the window Import You can download the template template for importing information by clicking on Download template templates for import.

3. The Plantillas.zip file will be downloaded, which contains four files (KnowledgeBaseTemplate.xlsx, CMDBTemplate.xls, ModelTemplate.xls and ProjectFormat.xls)

4.Edit the KnowledgeBaseTemplate.xls file and fill in the information necessary for the creation of the different Knowledge Base concepts (Types, profiles, email templates, statuses, etc.).

⚐ Note: The Info tab describes the information to be filled in for each tab.

⚐ Note: When downloading the file with data, the file will contain only data in the article sheet, the data from the folders for the articles will not be downloaded, and only one folder will be downloaded to add new attachments but no Existing attachments for each article will be downloaded.

5. Once you fill out the format, compress it into a .zip file, click the import and select the file. When you generate the import, the status of the import and the start date will be displayed.

6. Once the import is complete, the Import Successful message and the end date will be displayed.

7. If there are errors during the import, the respective messages will be logged in the Import Summary as shown below: