ASS Roles and Permissions

The roles and permissions are detailed below with their respective description, which you can later configure in the console ASMSAdministrator in the session of Roles.

Article Manager

It is the most far-reaching role for the management of knowledge base articles: in addition to allowing articles to be created, edited, deleted, and directly queried, it groups together the read-only access to the platform’s cross-sectional catalogs—categories, groups, projects, vendors, users, models, statuses, services, SLAs, additional fields, relationships, templates and mail servers, and CI’s—that the article form needs to populate its combos and cross-references when creating or editing content.

Article Status Administrator

It allows you to manage the catalog of statuses that an article goes through within its publication flow (for example, draft, in review, published or obsolete), as well as the transitions allowed between them and the reasons associated with each status change.

Article Additionals Administrator

Allows you to manage additional fields in the article form, where you define custom attributes—text, date, list, numeric, or catalog—that complement the standard item information.

Article Approvals Administrator

It allows you to configure the approval flows that are executed before publishing an article, defining the internal or customer voters who participate, the required voting threshold and the states to which the article passes based on the result of the vote.

Article Rules Administrator

It allows you to configure the business rules of the items, where the conditions are defined that, when met, trigger an automation (for example, notify or change the status of the item).

Article Types Administrator

Allows you to manage the knowledge base article types (models), where you define the categories that classify an article and determine the field template that is displayed in your form.

Article Folders Administrator

It allows you to manage the folders that hierarchically organize the articles within the knowledge base, facilitating their classification and location.

Article Mail Template Administrator

It allows you to manage the email templates used in the automatic notifications of the articles, including the subject, the body of the message and the variables that are replaced with article data at the time of submission. The email templates screen is shared by several ASMS modules, so this role also controls which other categories (CI, Maintenance, Change, Incident, Problem, Release and Service Request) are available in the selector of that same screen.