CMDB Roles and Permissions
The roles and permissions are detailed below with their respective description, which you can later configure in the console ASMSAdministrator in the session of Roles.
CI Additionals Administrator
Allows you to configure additional fields in the Configuration Items (CI) form, where you define custom attributes—text, date, list, numeric, or catalog—that complement the standard information in a CI and that may depend on other fields or associated catalogs.
| Permission | Description Permit |
|---|---|
| Additionals.Add | It allows you to create a new additional field for the CI’s form. |
| Additionals.Update | Allows you to edit the configuration of an existing additional field of the CI’s. |
| Additionals.Delete | It allows you to remove an additional field from the CI’s form. |
| Additionals.List | Allows you to consult the list of additional fields configured for the CI’s. |
| Additionals.GetObject | Allows you to consult the configuration detail of an additional CI field. |
| CI.Additionals | Allows you to view additional fields within a CI form. |
CI Approvals Administrator
Allows you to configure the approval flows that are executed before applying a change to a configuration item (CI), defining the internal or client voters that participate, the required voting threshold, and the states that the CI passes to based on the outcome of the vote.
| Permission | Description Permit |
|---|---|
| Approvals.Add | It allows you to create a new approval flow for the CI’s. |
| Approvals.Update | Allows you to edit an existing IC approval flow. |
| Approvals.Delete | Allows you to delete an approval flow configured for CI’s. |
| Approvals.List | It allows you to consult the list of CI approval flows. |
| Approvals.GetObject | It allows you to consult the detail of an IC approval flow. |
| CI.Approvals | Allows you to view the approvals associated with an IC. |
CI Folders Administrator
It allows you to manage the folders that hierarchically organize the configuration items (CI’s) within the CMDB, facilitating their classification and location.
| Permission | Description Permit |
|---|---|
| Folders.List | It allows you to consult the list of folders created to organize the CI’s. |
| Folders.GetObject | It allows you to consult the detail of a CI folder. |
| Folders.Update | Allows you to edit the name or structure of a CI folder. |
| Folders.Add | It allows you to create a new folder to organize the CI’s. |
| Folders.Delete | Allows you to delete a CI folder. |
| CI.Folders | It allows you to visualize the folder structure of the CI’s. |
CI Manager
It is the most far-reaching role for the management of configuration items (CI’s): in addition to allowing you to create, edit, delete and directly query the CI’s, it groups the read-only access to the platform’s cross-cutting catalogs – categories, groups, projects, suppliers, users, models, statuses, services, SLAs, additional fields, relationships, templates and mail servers – that the CI form needs to populate its combos and cross-references when creating or editing a configuration item.
| Permission | Description Permit |
|---|---|
| UpdateAccessObject | Allows you to update the access object associated with a CI’s record. |
| CreateDocument | Allows you to attach a new document to a CI. |
| GetDocument | Allows you to view a document attached to an IC. |
| DeleteDocument | Allows you to delete an attachment from a CI. |
| Categories.List | It allows you to consult the list of categories available to classify the ICs. |
| Groups.ListArea | Allows you to consult the list of workgroups to associate them with an IC. |
| Projects.List | Allows you to view the list of projects to associate them with a CI. |
| Projects.GetObject | Allows you to consult the detail of a project associated with an CI. |
| Groups.GetObject | Allows you to consult the details of a workgroup associated with an IC. |
| Groups.List | Allows you to view the list of available workgroups. |
| Vendor.ListCompany | It allows you to consult the list of provider companies to associate them with an IC. |
| Vendor.GetObject | Allows you to consult the details of a provider associated with an CI. |
| Vendor.ListProvider | Allows you to consult the list of companies that provide an IC. |
| User.GetObject | Allows you to consult the detail of a user associated with a CI. |
| User.ListClient | Allows you to view the list of users to associate them with a CI. |
| User.ListSpecialist | It allows you to consult the list of specialists to associate them with an IC. |
| Models.List | Allows you to view the list of available IC models (types). |
| Models.GetObject | Allows you to consult the detail of an IC model (type). |
| Categories.GetObject | Allows you to consult the details of an IC category. |
| States.GetObject | Allows you to view the detail of a CI lifecycle status. |
| States.List | It allows you to consult the list of CI lifecycle statuses. |
| Services.List | Allows you to view the list of services to associate them with an IC. |
| SLAs.List | It allows you to consult the list of SLA’s to associate them with an IC. |
| Services.GetObject | Allows you to consult the details of a service associated with a CI. |
| SLAs.GetObject | It allows you to consult the detail of an SLA associated with an IC. |
| SLAs.ListUC | It allows you to consult the list of UC’s related to the SLA’s of an IC. |
| SLAs.ListOLA | It allows you to consult the list of OLA’s related to the SLA’s of an IC. |
| Additionals.List | Allows you to consult the list of additional fields configured for the CI’s. |
| Additionals.GetObject | It allows you to consult the detail of an additional field of the CI’s. |
| Relations.List | It allows you to consult the list of relationships established between CI’s. |
| Relations.GetObject | It allows you to consult the detail of a relationship between CI’s. |
| MailTemplates.GetObject | It allows you to consult the details of an email template associated with the CI’s. |
| MailServers.GetObject | Allows you to consult the details of a configured mail server. |
| Cis.Add | Allows you to create a new configuration item (CI). |
| Cis.Update | Allows you to edit the data of a configuration item (CI). |
| Cis | It allows you to view the configuration elements (CI’s). |
| Cis.Delete | Allows you to delete a configuration item (CI). |
| Cis.GetObject | Allows you to query the detail of a configuration item (CI). |
| Cis.List | It allows you to consult the list of configuration elements (CI’s). |
| INACTIVATE CI | Allows you to deactivate a configuration item without removing it from the system. |
| VIEW DEPRECIATION AND COSTS | Allows you to view the depreciation and cost information associated with a configuration item. |
| EXPORT AND IMPORT OF CIs FOR UPDATE | Allows you to bulk export and import configuration items for updating. |
| VIEW LOCATION OF CI | Allows you to query the registered physical or logical location of a configuration item. |
CI Rules Administrator
It allows you to configure the business rules of the configuration elements (CI’s), where the conditions are defined that, when met, trigger an automation on the CI.
| Permission | Description Permit |
|---|---|
| Rules.Add | It allows you to create a new business rule for CI’s. |
| Rules.Update | Allows you to edit an existing business rule of the CI’s. |
| Rules.Delete | It allows you to remove a business rule from the CI’s. |
| Rules.List | It allows you to consult the list of business rules configured for the CI’s. |
| Rules.GetObject | It allows you to consult the detail of a business rule of the CI’s. |
| CI.Rules | Allows you to view the business rules associated with a CI. |
CI Status Administrator
It allows you to configure the lifecycle states of configuration items (CI’s) – for example, new, in use or decommissioned – as well as the transitions allowed between them and the reasons associated with each state change.
| Permission | Description Permit |
|---|---|
| States.Add | It allows you to create a new state of the CI’s life cycle. |
| States.Update | It allows you to edit a state of the CI’s life cycle. |
| States.Delete | It allows you to delete a state from the life cycle of the CI’s. |
| States.GetObject | It allows you to consult the detail of a status of the life cycle of the CI’s. |
| States.List | It allows you to consult the list of CI lifecycle statuses. |
| CI.States | It allows you to visualize the lifecycle states of an IC. |
CI Types Administrator
Allows you to configure the configuration item types (models) available in the CMDB, where you define the categories that classify a CI and determine the field template that is displayed on your form.
| Permission | Description Permit |
|---|---|
| Models.Add | Allows you to create a new CI type in the CMDB. |
| Models.Update | Allows you to edit an existing CI type in the CMDB. |
| Models.Delete | Allows you to remove a CI type from the CMDB. |
| Models.List | Allows you to view the list of CI types configured in the CMDB. |
| Models.GetObject | Allows you to consult the details of a type of CI in the CMDB. |
| CI.Models | Allows you to view the types of CIs configured in the CMDB. |
CI Interface Administrator
It allows you to configure the interface of the configuration elements (CI’s) form, defining which fields are visible, mandatory or editable according to the status of the CI.
| Permission | Description Permit |
|---|---|
| Interface.Update | Allows you to edit the configuration of the CI’s form interface. |
| Interface.List | Allows you to consult the list of interface configurations defined for the CI’s. |
| Interface.GetObject | It allows you to consult the detail of an interface configuration of the CI’s. |
| CI.Interface | Allows you to view the interface configured for a CI form. |
Maintenance Task Administrator
It allows you to manage the tasks associated with a maintenance, including their sequence and the dependencies between them (for example, that one task cannot start until another is finished), as visualized in the maintenance planning diagram.
| Permission | Description Permit |
|---|---|
| Tasks.Add | It allows you to create a new task within a maintenance, defining its duration and its dependency relationship with other tasks. |
| Tasks.Update | Allows you to edit an existing task of a maintenance (duration, dependencies, order). |
| Tasks.Delete | Allows you to delete a task configured within a maintenance. |
| Tasks.List | Allows you to consult the list of tasks configured for maintenance. |
| Tasks.GetObject | Allows you to consult the detail of a maintenance task. |
| Maintenance.Tasks | It allows you to visualize, from the maintenance, the tasks associated with it. |
Maintenance Time Administrator
It allows you to manage the SLA times applicable to a maintenance, where the start, execution and closing conditions, the expected time goal and the percentage of compliance are defined, configurable by priority.
| Permission | Description Permit |
|---|---|
| Times.Add | It allows you to create a new service time for maintenance, defining its start, execution and closure condition, and its compliance goal. |
| Times.Update | Allows you to edit an existing service time of maintenance. |
| Times.Delete | It allows you to eliminate a configured service time for maintenance. |
| Times.List | It allows you to consult the list of service times configured for maintenance. |
| Times.GetObject | It allows you to consult the detail of a maintenance service time. |
| Maintenance.Times | It allows you to visualize, from the maintenance, the service times applicable to it. |
Audits Administrator
It allows you to manage configuration item audits: programmable activities, with start and end dates, that are executed on a set of associated CI’s to verify their information.
| Permission | Description Permit |
|---|---|
| Audits.List | It allows you to consult the list of scheduled or executed audits on the ICs. |
| Audits.Add | It allows you to create a new audit, defining its start and end date, the person responsible and the CI’s it includes. |
| Audits.Update | Allows you to edit an existing audit (dates, manager, associated CI’s). |
| Audits.Delete | Allows you to delete a configured audit. |
| Audits | Allows access to the audit management screen. |
| Audits.GetObject | It allows you to consult the details of an audit, including the CI’s that are associated with it. |
Packages Administrator
Allows access to the software or hardware package management screen. In the data model, a package is a particular type of configuration item (CI), so the actions of creating, editing, and deleting a package are controlled with the same generic CI permissions (Cis.Add, Cis.Update, Cis.Delete), not with package-specific permissions.
| Permission | Description Permit |
|---|---|
| Packages | Allows access to the listing and package management screen. |
CI Risk Administrator
It allows you to manage the risk level rules applicable to configuration items (CIs): numerical ranges that, evaluated against the cumulative score of a risk question questionnaire, determine whether the resulting level is Low, Medium or High. As long as the IQ risk questionnaire remains to be answered in a state that requires it, the system blocks the transition to that state.
| Permission | Description Permit |
|---|---|
| Risks.Add | It allows you to create a new risk rule for the CI’s, defining the numerical ranges that determine each level. |
| Risks.Update | Allows you to edit an existing risk rule of the CI’s. |
| Risks.Delete | It allows you to delete a risk rule configured for CI’s. |
| Risks.List | It allows you to consult the list of risk rules configured for the CI’s. |
| Risks.GetObject | Allows you to consult the detail of an IC risk rule, including its numerical ranges. |
| CI.Risks | It allows you to visualize, from the IC, the level of risk calculated for it. |
Maintenances Manager
Operational management role (not administrative configuration) on the maintenance already created: allows you to create, edit, close, reopen and delete maintenance relationships, manage its tasks, notes and attachments (even in a closed state), as well as consult the shared catalogs of the platform (categories, projects, groups, suppliers, users, models, statuses, services, SLA’s, additional fields, templates, views) necessary to operate the maintenance day by day.
| Permission | Description Permit |
|---|---|
| UpdateAccessObject | Allows you to modify the access list (log-level security) of the maintenance, defining which additional users or groups can view or edit it. |
| CreateDocument | Allows you to attach a document to maintenance. |
| GetDocument | It allows you to download or consult a document attached to maintenance. |
| DeleteDocument | Allows you to delete a document attached to maintenance. |
| Templates.Add | It allows you to create a new reusable template to speed up the creation of maintenance, preloading common fields. |
| Templates.Update | Allows you to modify an existing maintenance creation template. |
| Categories.List | Allows you to consult the list of categories in the service catalog, used to classify maintenance. |
| Groups.ListArea | Allows you to view the areas/workgroups associated with a project, used to determine who can be assigned maintenance. |
| Projects.List | It allows you to consult the list of projects, used to filter or create maintenance within a specific project. |
| Projects.GetObject | Allows you to consult the detail of a project. |
| Groups.GetObject | It allows you to consult the details of a work group. |
| Groups.List | Allows you to consult the list of available working groups. |
| Vendor.ListCompany | It allows you to consult the list of registered companies (clients). |
| Vendor.GetObject | It allows you to consult the details of a company or supplier. |
| Vendor.ListProvider | Allows you to consult the list of registered suppliers. |
| User.GetObject | It allows you to consult the detail of a user (client or specialist). |
| User.ListClient | Allows you to consult the list of client users. |
| User.ListSpecialist | It allows you to consult the list of specialists, used to assign the person responsible for maintenance. |
| Models.List | Allows you to consult the list of models configured for maintenance, used to choose the template when creating a new maintenance. |
| Models.GetObject | Allows you to consult the details of a configured maintenance model. |
| Categories.GetObject | Allows you to consult the details of a category in the service catalog. |
| States.GetObject | It allows you to consult the detail of a maintenance lifecycle status. |
| States.List | Allows you to consult the list of configured states, used to know the available maintenance transitions. |
| Services.List | It allows you to consult the list of services in the catalogue related to maintenance. |
| SLAs.List | Allows you to view the list of service level agreements (SLAs) applicable to maintenance. |
| Services.GetObject | Allows you to consult the detail of a service in the catalog. |
| SLAs.GetObject | It allows you to consult the detail of an SLA. |
| SLAs.ListUC | Allows you to consult the list of agreements with external providers (UC) related to an SLA. |
| SLAs.ListOLA | Allows you to view the list of internal operating agreements (OLAs) related to an SLA. |
| Additionals.List | Allows you to consult the list of additional fields configured for maintenance. |
| Additionals.GetObject | It allows you to consult the detail of an additional maintenance field. |
| Views.GetObject | It allows you to consult the detail of a view (configuration of columns and filters) of the maintenance lists. |
| Relations.List | Allows you to consult the list of configured relationships between object types, used when creating relationships from maintenance. |
| Relations.GetObject | Allows you to consult the detail of a configured relationship. |
| Templates.List | Allows you to consult the list of available maintenance creation templates. |
| Templates.GetObject | Allows you to consult the detail of a maintenance creation template. |
| MailTemplates.GetObject | Allows you to view the details of an email template used in maintenance notifications. |
| MailServers.GetObject | Allows you to consult the details of a configured mail server. |
| Items.GetObject | It allows you to consult the detail of an item (maintenance or task). |
| Items.Update | It allows you to update the information of an item (maintenance or task). |
| Items.List | It allows you to consult the list of items (maintenance or tasks). |
| Items.Add | Allows you to create a new item (maintenance or task). |
| Items.Delete | Allows you to delete an item (maintenance or task). |
| Add_Closed_Task_Files | Allows you to attach files to a task that is already closed. |
| Add_Task_Note | Allows you to add a note to a task. |
| Add_Task_Files | Allows you to attach files to a task. |
| Close_Another_Specialist_Task | Allows you to close a task assigned to another specialist. |
| Close_Task | Allows you to close a task. |
| Edit_Task | Allows you to edit the information of a task. |
| New_Solution | It allows you to create a solution associated with maintenance. |
| New_Template | It allows you to create a reusable template from maintenance. |
| Reassign_Cases | It allows maintenance to be reassigned to another specialist or responsible group. |
| Unassociate_Solution | It allows you to detach a solution previously linked to maintenance. |
| Remove_Task_Files | Allows you to delete attachments from a task. |
| View_Associated_Solutions | Allows you to consult the solutions associated with maintenance. |
| View_Task_Attached_Files | Allows you to preview attachments for a task. |
| Add_Closed_Task_Note | Allows you to add a note to a task that is already closed. |
| Cis.GetObject | Allows you to consult the detail of a configuration element (CI), used to relate it to maintenance. |
| Cis.List | It allows you to consult the list of configuration elements (CIs) related to maintenance. |
| Maintenance.Times | Allows access to the maintenance service time management screen. |
| Maintenance.Tasks | Allows access to the maintenance task management screen. |
| Maintenances | It allows access and consultation of registered maintenance. |
| Maintenance.Surveys | Allows access to the maintenance satisfaction survey management screen. |
| Maintenance.Views | Allows access to the maintenance view management screen. |
| Maintenance.States | Allows access to the maintenance status management screen. |
| Maintenance.Models | Allows access to the maintenance model management screen. |
| Maintenance.Additionals | Allows access to the management screen of additional fields of maintenance. |
| Maintenance.Rules | Allows access to the business rule management screen for maintenance. |
| Maintenance.Risks | Allows access to the maintenance risk rule management screen. |
| Maintenance.Interface | Allows access to the configuration screen of the maintenance form interface. |
| Maintenance.Approvals | Allows access to the maintenance approval flow management screen. |
| Add_Maintenance_Note | Allows you to add a note to a maintenance. |
| Add_Maintenance_Files | Allows you to attach files to maintenance. |
| Add_Closed_Maintenance_Note | Allows you to add a note to a maintenance that is already closed. |
| Add_Closed_Maintenance_Files | Allows you to attach files to maintenance that is already closed. |
| New_Maintenance_Task | It allows you to create a new task within a maintenance. |
| New_Maintenance_Relation | It allows you to create a relationship between a maintenance and another object in the system (a CI, a case, etc.). |
| New_Maintenance | It allows you to create a new maintenance. |
| Reopen_Maintenance | It allows maintenance that was already closed to be reopened. |
| Remove_Maintenance_Task | Allows you to delete a maintenance task. |
| Remove_Maintenance_Files | Allows you to delete attachments from maintenance. |
| View_Maintenance_Times | Allows you to view the SLA times applicable to a maintenance. |
| View_Maintenance_Survey_Results | Allows you to view the results of a maintenance satisfaction survey. |
| View_Maintenance_Cost | It allows you to check the cost associated with maintenance. |
| View_Maintenance_Attached_Files | Allows you to preview maintenance attachments. |
| Edit_Maintenance | Allows you to edit the information of a maintenance. |
| Edit_Another_Users_Maintenance_Tasks | Allows you to edit maintenance tasks assigned to another user. |
| Delete_Maintenance_Relation | Allows you to delete a configured relationship from a maintenance. |
| Close_Maintenance | It allows you to close a maintenance. |
| Close_Another_Specialist_Maintenance | Allows you to close a maintenance assigned to another specialist. |
Maintenance Survey Administrator
It allows you to manage the satisfaction surveys sent at the end of a maintenance, including the status that triggers their delivery, the email template used and the unique token that links the user’s response to the maintenance.
| Permission | Description Permit |
|---|---|
| Surveys.Add | It allows you to create a new satisfaction survey for maintenance, defining the status that triggers its sending and the email template used. |
| Surveys.Update | Allows you to edit an existing maintenance satisfaction survey. |
| Surveys.Delete | Allows you to delete a survey configured for maintenance. |
| Surveys.List | Allows you to consult the list of surveys configured for maintenance. |
| Surveys.GetObject | Allows you to consult the details of a maintenance survey. |
| Maintenance.Surveys | It allows you to visualize, from the maintenance, the satisfaction survey associated with it. |
Maintenance View Administrator
It allows you to manage the configurable views of the maintenance lists, where you define which columns are displayed and which filters are available when you consult the list.
| Permission | Description Permit |
|---|---|
| Views.Add | It allows you to create a new view for the list of maintenances, defining its columns and filters. |
| Views.Update | Allows you to edit an existing view of the maintenance list. |
| Views.Delete | Allows you to delete a view configured for the maintenance list. |
| Views.List | Allows you to consult the list of views configured for maintenance. |
| Views.GetObject | Allows you to view the detail of a maintenance view. |
| Maintenance.Views | Allows access to the maintenance view management screen. |
CI Integrations Administrator
It allows you to manage integrations that synchronize CIs with external sources of asset discovery, such as inventory or monitoring tools.
| Permission | Description Permit |
|---|---|
| Integrations.GetObject | It allows you to consult the details of a configured integration, including the external source and the synchronization parameters with the CI’s. |
| Integrations.Update | It allows you to modify the configuration of an existing integration, for example the external source or the synchronization parameters with the CI’s. |
| Integrations.List | It allows you to consult the list of integrations configured for the synchronization of CI’s with external sources. |
| Integrations.Add | It allows you to create a new integration to synchronize CI’s with an external source of asset discovery. |
| Integrations.Delete | Allows you to delete a configured integration, stopping the synchronization of CIs with the associated external source. |
| CI.Integrations | It allows you to visualize, from the CI, the integrations with external sources associated with it. |
Maintenance Status Administrator
Allows you to manage the lifecycle states of a maintenance (e.g., new, running, or completed), including the allowed transitions between them.
| Permission | Description Permit |
|---|---|
| States.Add | It allows you to create a new state of the maintenance lifecycle. |
| States.Update | Allows you to edit an existing maintenance status, such as its name or allowed transitions. |
| States.Delete | Allows you to delete a status configured for maintenance. |
| States.GetObject | Allows you to consult the detail of a maintenance status. |
| States.List | Allows you to consult the list of statuses configured for maintenance. |
| Maintenance.States | It allows you to visualize, from the maintenance, the current state in which it is. |
Package Status Administrator
Allows you to manage the lifecycle states of a package (e.g., new, running, or finished), including the transitions allowed between them.
| Permission | Description Permit |
|---|---|
| States.Add | It allows you to create a new state of the package lifecycle. |
| States.Update | Allows you to edit an existing state of packages, such as their name or allowed transitions. |
| States.Delete | Allows you to delete a configured state for packages. |
| States.GetObject | Allows you to view the detail of a package status. |
| States.List | Allows you to consult the list of configured states for the packages. |
| Package.States | It allows you to visualize, from the package, the current state in which it is. |
Maintenance Models Administrator
It allows you to manage maintenance models, where you define the templates that establish the fields and the behavior with which the maintenance is created.
| Permission | Description Permit |
|---|---|
| Models.Add | It allows you to create a new maintenance model. |
| Models.Update | Allows you to edit an existing maintenance model, such as its fields or behavior. |
| Models.Delete | Allows you to delete a configured maintenance model. |
| Models.List | Allows you to consult the list of models configured for maintenance. |
| Models.GetObject | It allows you to consult the details of a maintenance model. |
| Maintenance.Models | It allows you to visualize, from the maintenance, the model with which it was created. |
Package Types Administrator
Allows you to manage package types, where you define the classification with which packages are created (for example, software, hardware, or firmware).
| Permission | Description Permit |
|---|---|
| Models.Add | Allows you to create a new type of package. |
| Models.Update | Allows you to edit an existing package type. |
| Models.Delete | Allows you to delete a configured package type. |
| Models.List | Allows you to view the list of types configured for packages. |
| Models.GetObject | Allows you to consult the details of a type of package. |
| Package.Models | It allows you to visualize, from the package, the type with which it was created. |
Maintenance Additionals Administrator
Allows you to manage additional fields in the maintenance form, where configurable fields are defined in addition to the standard maintenance fields.
| Permission | Description Permit |
|---|---|
| Additionals.Add | Allows you to create a new additional field in the maintenance form. |
| Additionals.Update | Allows you to edit an existing additional field on the maintenance form. |
| Additionals.Delete | Allows you to delete an additional field configured in the maintenance form. |
| Additionals.List | Allows you to consult the list of additional fields configured for maintenance. |
| Additionals.GetObject | It allows you to consult the detail of an additional maintenance field. |
| Maintenance.Additionals | It allows you to visualize, from the maintenance, the additional fields filled in it. |
Package Additionals Administrator
Allows you to manage the additional fields of the package form, where you define the configurable fields that are added to the standard fields of the package.
| Permission | Description Permit |
|---|---|
| Additionals.Add | Allows you to create a new additional field in the package form. |
| Additionals.Update | Allows you to edit an existing additional field of the package form. |
| Additionals.Delete | Allows you to delete an additional field configured in the package form. |
| Additionals.List | Allows you to consult the list of additional fields configured for the packages. |
| Additionals.GetObject | Allows you to view the detail of an additional package field. |
| Package.Additionals | It allows you to view, from the package, the additional fields filled in it. |
Maintenance Rules Administrator
It allows you to manage the business rules of maintenance, where the conditions are defined that, when met, trigger automation on maintenance.
| Permission | Description Permit |
|---|---|
| Rules.Add | Allows you to create a new business rule for maintenance. |
| Rules.Update | It allows you to edit an existing maintenance rule, such as its condition or triggering automation. |
| Rules.Delete | Allows you to delete a rule configured for maintenance. |
| Rules.List | Allows you to consult the list of rules configured for maintenance. |
| Rules.GetObject | Allows you to view the detail of a maintenance rule. |
| Maintenance.Rules | It allows you to visualize, from the maintenance, the business rules associated with it. |
Package Rules Administrator
It allows you to manage the business rules of the packages, where the conditions are defined that, when met, trigger an automation (send mail, notification or alarm) on the package.
| Permission | Description Permit |
|---|---|
| Rules.Add | Allows you to create a new business rule for packages. |
| Rules.Update | Allows you to edit an existing business rule in packages. |
| Rules.Delete | Allows you to remove a business rule from packages. |
| Rules.List | Allows you to view the list of business rules configured for packages. |
| Rules.GetObject | Allows you to view the detail of a business rule for packages. |
| Package.Rules | Allows you to view the business rules associated with a package. |
Maintenance Risk Administrator
It allows you to manage the risk level rules applicable to maintenance: numerical ranges that, evaluated against the cumulative score of a questionnaire of risk questions, determine whether the resulting level is Low, Medium or High.
| Permission | Description Permit |
|---|---|
| Risks.Add | It allows you to create a new risk rule for maintenance, defining the numerical ranges that determine each level. |
| Risks.Update | Allows you to edit an existing risk rule for maintenance. |
| Risks.Delete | Allows you to delete a risk rule configured for maintenance. |
| Risks.List | Allows you to consult the list of risk rules configured for maintenance. |
| Risks.GetObject | Allows you to view the detail of a maintenance risk rule. |
| Maintenance.Risks | It allows you to visualize, from the maintenance, the level of risk calculated for it. |
Maintenance Interface Administrator
Allows you to configure the interface of the maintenance form: for each state of the lifecycle, define whether each field is visible, editable or mandatory (with dependency rules between these three conditions).
| Permission | Description Permit |
|---|---|
| Interface.Update | Allows you to edit the settings of the maintenance form interface. |
| Interface.List | Allows you to consult the list of interface configurations defined for maintenance. |
| Interface.GetObject | Allows you to view the details of a maintenance interface configuration. |
| Maintenance.Interface | Allows you to display the interface configured for a maintenance form. |
Maintenance Approvals Administrator
Allows you to configure the approval flows that are executed before applying or closing a maintenance, defining the internal or customer voters who participate, the required vote threshold, and the states to which the maintenance passes based on the outcome of the vote.
| Permission | Description Permit |
|---|---|
| Approvals.Add | Allows you to create a new approval flow for maintenance. |
| Approvals.Update | Allows you to edit an existing maintenance approval flow. |
| Approvals.Delete | Allows you to delete an approved flow configured for maintenance. |
| Approvals.List | Allows you to consult the list of maintenance approval flows. |
| Approvals.GetObject | Allows you to view the detail of a maintenance approval flow. |
| Maintenance.Approvals | It allows you to view the approvals associated with maintenance. |
CI Mail Template Administrator
It allows you to manage the email templates used in push notifications related to configuration items (CI’s), including the subject, the body of the message and the variables that are replaced with CI data at the time of sending.
| Permission | Description Permit |
|---|---|
| MailTemplates.Add | Allows you to create a new email template for CI notifications. |
| MailTemplates.Update | Allows you to edit an existing email template of the CI’s. |
| MailTemplates.Delete | Allows you to delete an email template configured for CI’s. |
| MailTemplates.List | It allows you to consult the list of email templates of the CI’s. |
| MailTemplates.GetObject | It allows you to consult the detail of a CI’s email template. |
| CI.MailTemplates | It allows you to view, from the CI, the email templates associated with it. |
Maintenance Mail Template Administrator
Allows you to manage the email templates used in maintenance push notifications, including the subject, message body, and variables that are replaced with maintenance data at the time of sending.
| Permission | Description Permit |
|---|---|
| MailTemplates.Add | Allows you to create a new mail template for maintenance notifications. |
| MailTemplates.Update | Allows you to edit an existing mail template for maintenance. |
| MailTemplates.Delete | Allows you to delete an email template configured for maintenance. |
| MailTemplates.List | Allows you to consult the list of maintenance email templates. |
| MailTemplates.GetObject | Allows you to view the detail of a maintenance email template. |
| Maintenance.MailTemplates | It allows you to view, from the maintenance, the email templates associated with it. |
Audits Mail Template Administrator
It allows you to manage the email templates used in the automatic notifications of CI audits, including the subject, the body of the message and the variables that are replaced with audit data at the time of sending.
| Permission | Description Permit |
|---|---|
| MailTemplates.Add | Allows you to create a new email template for audit notifications. |
| MailTemplates.Update | Allows you to edit an existing email template for audits. |
| MailTemplates.Delete | Allows you to delete an email template configured for audits. |
| MailTemplates.List | Allows you to consult the list of email templates for audits. |
| MailTemplates.GetObject | Allows you to view the detail of an audit email template. |
| Audit.MailTemplates | It allows you to view, from the audit, the email templates associated with it. |
Scheduled CMDB Actions Administrator
It allows you to schedule the periodic and automatic creation of maintenance from a template, defining the number of maintenances to be generated per execution and the frequency of the schedule (it does not execute actions on existing configuration elements, despite what its name may suggest).
| Permission | Description Permit |
|---|---|
| Scheduled_cmdb_actions | Allows access to the management screen for scheduled maintenance actions. |
| Scheduled_cmdb_actions. Add | It allows you to create a new scheduled action, defining the template, the amount of maintenance to be generated and the periodicity. |
| Scheduled_cmdb_actions. Delete | Allows you to delete a configured scheduled action. |
| Scheduled_cmdb_actions. Update | Allows you to edit an existing scheduled action. |