ASDK Roles and Permissions

The roles and permissions are detailed below with their respective description, which you can later configure in the console ASMSAdministrator in the session of Roles.

⚐ Note: Go to Super Roles ASDK to view the list of Super Roles.

Role: Category Administrator

Category management is allowed.

Permission	Description Permit
Categories	Display categories.
Categories.Add	Create categories.
Categories.List	Get the list of categories.
Categories.Delete	Delete categories.
Categories.Update	Edit categories.
Categories.GetObject	Get the details of categories.

Role: View Administrator

You have permissions to view management.

Permission	Description Permit
Views	Access the views.
Views.Add	Create views.
Views.Update	Edit views.
Views.Delete	Delete views.
Views.List	Get the list of views.
Views.GetObject	Get the view detail.

Role: Template Administrator

Template management is allowed.

Permission	Description Permit
Templates	Display templates.
Templates.Add	Add templates.
Templates.Update	Edit templates.
Templates.Delete	Delete templates.
Templates.List	Get the list of templates.
Templates.GetObject	Get the details of templates.

Role: Event Manager

It allows you to manage events.

Permission	Description Permit
Events	View events.
Events.GetObject	It allows you to obtain the details of the events.
Events.Update	Allows editing of events.
Events.List	Allows you to get the list of events.
Events.Add	Allows you to add events.
Events.Delete	Allows for event deletion.

Role: Metrics Manager

You are allowed to manage metrics.

Permission	Description Permit
Metrics	Allows the visualization of metrics.
Metrics.GetObject	It allows you to obtain the detail of the metrics.
Metrics.Update	Allows for editing of metrics.
Metrics.List	Allows you to get the list of metrics.
Metrics.Add	Allows the addition of metrics.
Metrics.Delete	Allows for the removal of metrics.

Role: Cost Models Manager

You are allowed to manage cost models.

Permission	Description Permit
CostModels.Add	Allows you to add cost models.
CostModels.GetObject	It allows you to obtain the detail of the cost models.
CostModels.Update	Allows editing of cost models.
CostModels.Delete	It allows for the elimination of cost models.
CostModels	It allows you to visualize cost models.
CostModels.List	Allows you to get the list of cost models.

Role: Inbound Servers Administrator

It has permissions for the management of inbound servers.

Permission	Description Permit
InboundServers	View the input servers.
InboundServers.Add	Adicionar servidores de entrada.
InboundServers.Update	Edit inbound servers.
InboundServers.Delete	Delete inbound servers.
InboundServers.GetObject	Get the details of the input servers.
InboundServers.List	Get the list of inbound servers.

Role: Inbound Templates Administrator

Allows the management of input templates.

Permission	Description Permit
InboundTemplates	Display the input templates.
InboundTemplates.Add	Create input templates.
InboundTemplates.Update	Edit input templates.
InboundTemplates.Delete	Delete input templates.
InboundTemplates.GetObject	Get the detail of input templates.
InboundTemplates.List	Get the list of input templates.

Role: All Incidents Viewer

You have permission to view all incidents.

Permission	Description Permit
Items.GetObject	It allows you to obtain the details of the incidents.
Items.Update	Allows editing of incidents.
Items.List	Allows you to get the list of incidents.
Items.Add	Allows you to add incidents.
Items.Delete	Allows for incident deletion.
Incidents_All	Allows you to view all incidents.

Role: Group Incidents Viewer

You have permission to view all incidents in the group in which you are involved.

Permission	Description Permit
Items.GetObject	It allows you to obtain the detail of the elements.
Items.Update	Allows editing of the elements.
Items.List	Allows you to get the list of the items.
Items.Add	Allows you to add elements.
Items.Delete	Allows for the removal of items.
Incidents_Group	It allows you to visualize the incidents of the groups in which you are involved.
Task_Group	Allows task group.

Role: All Problem Viewer

It allows you to visualize all problems.

Permission	Description Permit
Items.GetObject	It allows you to obtain the detail of the elements.
Items.Update	Allows editing of the elements.
Items.List	Allows you to get the list of the items.
Items.Add	Allows you to add elements.
Items.Delete	Allows for the removal of items.
Problem_All	It allows you to visualize all problems.

Role: Project Problem Viewer

You have permission to view all issues in the project.

Permission	Description Permit
Items.GetObject	It allows you to obtain the detail of the elements.
Items.Update	Allows editing of the elements.
Items.List	Allows you to get the list of items.
Items.Add	Allows you to add elements.
Items.Delete	Allows for the removal of items.
Problem_Project	It allows you to visualize the problems of the projects in which you are involved.
Task_Project	It allows you to visualize the tasks of the projects in which you are involved.

Role: Group Problem Viewer

You are allowed to see all the cases of the groups in which you are involved.

Permission	Description Permit
Items.GetObject	It allows you to obtain the detail of the elements.
Items.Update	Allows editing of the elements.
Items.List	Allows you to get the list of items.
Items.Add	Allows you to add elements.
Items.Delete	Allows for the removal of items.
Problem_Group	It allows you to visualize the problems of the groups in which you are involved.
Task_Group	Allows task group.

Role: All Change Viewer

You have permission to view all changes.

Permission	Description Permit
Items.GetObject	It allows you to obtain the detail of the elements.
Items.Update	Allows editing of elements.
Items.List	Allows you to get the list of items.
Items.Add	Allows you to add elements.
Items.Delete	Allows for the removal of items.
Change_All	It allows you to visualize all changes.

Role: Project Change Viewer

It allows you to visualize all the changes of the projects.

Permission	Description Permit
Items.GetObject	It allows you to obtain the detail of the elements.
Items.Update	Allows editing of elements.
Items.List	Allows you to get the list of items.
Items.Add	Allows you to add elements.
Items.Delete	Allows you to delete items.
Change_Project	It allows you to visualize the changes of the projects in which you are involved.
Task_Project	It allows you to visualize the tasks of the projects in which you are involved.

Rol: Group Change Viewer

It allows you to visualize all the changes of the groups in which you are involved.

Permission	Description Permit
Items.GetObject	It allows you to obtain the detail of the elements.
Items.Update	Allows the updating of elements.
Items.List	Allows you to get the list of items.
Items.Add	Allows you to add elements.
Items.Delete	Allows you to delete items.
Change_Group	It allows you to visualize the changes of the groups in which you are involved.
Task_Group	Allows task group.

Role: All ServiceCall Viewer

It allows you to visualize all service requirements.

Permission	Description Permit
Items.GetObject	Obtain the detail of all service requirements.
Items.Update	Edit all service requirements.
Items.List	Get the list of all service requirements.
Items.Add	Add service requirements.
Items.Delete	Eliminate service requirements.
ServiceCall_All	View all service requirements.

Role: Project ServiceCall Viewer

It allows you to visualize the service requirements of the projects in which you are involved.

Permission	Description Permit
Items.GetObject	Obtain the detail of the service requirements of the projects in which it is involved.
Items.Update	Edit the service requirements of the projects in which you are involved.
Items.List	Get the list of service requirements for the projects in which you are involved.
Items.Add	Add service requirements to projects in which you are involved.
Items.Delete	Eliminate service requirements from projects in which you are involved.
ServiceCall_Project	Visualize service requirements of the projects in which it is involved.

Role: Group ServiceCall Viewer

It is allowed to view the service requirements of the groups in which it is involved.

Permission	Description Permit
Items.GetObject	Obtain the details of the service requirements of the groups in which they are involved.
Items.Update	Edit the service requirements of the groups in which you are involved.
Items.List	Get the list of service requirements of the groups in which you are involved.
Items.Add	Add service requirements to the groups in which you are involved.
Items.Delete	Eliminate service requirements from the groups in which you are involved.
ServiceCall_Group	Visualize the service requirements of the groups in which it is involved.

Role: Group Maintenance Viewer

It allows the visualization of all the maintenance of the groups in which it is involved.

Permission	Description Permit
Items.GetObject	It allows you to obtain the details of maintenance of groups in which you are involved.
Items.Update	Allows you to edit elements.
Items.List	Allows you to get the list of items.
Items.Add	Allows you to add elements.
Items.Delete	Allows for the removal of items.
Maintenance_Group	It allows you to visualize the maintenance of the groups in which you are involved.
Task_Group	Allows task group.

Role: Project Maintenance Viewer

It is allowed to view all the maintenance of the project.

Permission	Description Permit
Items.GetObject	It allows you to obtain the details of maintenance of projects in which you are involved.
Items.Update	Allows you to edit elements.
Items.List	Allows you to get the list of items.
Items.Add	Allows you to add elements.
Items.Delete	Allows you to delete items.
Maintenance_Project	It allows you to visualize the maintenance of the projects in which you are involved.
Task_Project	It allows you to visualize the tasks of the projects in which you are involved.

Role: All Maintenance Viewer

It allows you to visualize all maintenance.

Permission	Description Permit
Items.GetObject	It allows you to obtain the detail of all maintenance.
Items.Update	Allows you to edit elements.
Items.List	Allows you to get the list of items.
Items.Add	Allows you to add elements.
Items.Delete	Allows you to delete items.
Maintenance_All	It allows you to visualize all maintenance.

Role: All Release Viewer

It allows you to view all releases.

Permission	Description Permit
Items.GetObject	It allows you to obtain the detail of the elements.
Items.Update	Allows the updating of elements.
Items.List	Allows you to get the list of items.
Items.Add	Allows you to add elements.
Items.Delete	Allows for the removal of items.
Release_All	It allows you to view all releases.

Role: Project Release Viewer

You are allowed to view all the releases of the project.

Permission	Description Permit
Items.GetObject	It allows you to obtain the details of the releases of projects in which you are involved.
Items.Update	Allows editing of elements.
Items.List	Allows you to get the list of items.
Items.Add	Allows you to add elements.
Items.Delete	Allows for the removal of items.
Release_Project	It allows you to view all the releases of the projects in which you are involved.
Task_Project	It allows you to visualize the tasks of the projects in which you are involved.

Role: Project Incidents Viewer

You have permission to view all project issues.

Permission	Description Permit
Items.GetObject	It allows you to obtain the details of the incidents.
Items.Update	Allows editing of incidents.
Items.List	Allows you to get the list of incidents.
Items.Add	Allows you to add incidents.
Items.Delete	Allows for incident deletion.
Incidents_Project	It allows you to visualize the incidents of the projects in which you are involved.
Task_Project	It allows you to visualize the tasks of the projects in which you are involved.

Role: Group Release Viewer

It allows you to view all the releases of the groups in which you are involved.

Permission	Description Permit
Items.GetObject	It allows you to obtain the details of the releases of groups in which you are involved.
Items.Update	Allows you to edit elements.
Items.List	Allows you to get the list of items.
Items.Add	Allows you to add elements.
Items.Delete	Allows you to delete items.
Release_Group	It allows you to view the releases of the groups in which you are involved.
Task_Group	Allows task group.

Role: Service Administrator

You have permissions for service management.

Permission	Description Permit
Services	It allows you to visualize services.
Services.Add	Create services.
Services.Update	Edit services.
Services.Delete	Delete services.
Services.List	Get the list of services.
Services.GetObject	Obtain the details of services.
UpdateAccessObject	Allows you to update the access object.
CreateDocument	It allows you to create documents.
GetDocument	It allows you to obtain documents.
DeleteDocument	Allows you to delete documents.

Role: SLA Administrator

You have permissions to manage SLA’s (Service Level Agreements).

Permission	Description Permit
SLAs	View SLA’s.
SLAs.Update	Edit SLA’s.
SLAs.Delete	Remove SLA’s.
SLAs.List	Get the list of SLA’s.
SLAs.GetObject	Get the details of SLA’s.
UpdateAccessObject	Allows you to update the access object.
CreateDocument	It allows you to create documents.
GetDocument	It allows you to obtain documents.
DeleteDocument	Allows you to delete documents.

Role: UC Administrator

You have permissions to manage UC’s (Agreements with external providers).

Permission	Description Permit
SLAs.Add	Create SLA’s.
SLAs.Update	Edit SLA’s.
SLAs.Delete	Remove SLA’s.
Services.GetObject	Get the details of the SLA’s.
UCs	View UC’s.
SLAs.ListUC	Get the list of UC’s related to SLAs.
UpdateAccessObject	Allows you to update the access object.
CreateDocument	It allows you to create documents.
GetDocument	It allows you to obtain documents.
DeleteDocument	Allows you to delete documents.

Role: OLA Administrator

It is allowed to administer OLA’s (Operational Level Agreements).

Permission	Description Permit
SLAs.Add	Create SLA’s.
SLAs.Update	Edit SLA’s.
SLAs.Delete	Remove SLA’s.
Services.GetObject	Get the details of the SLA’s.
Waves	View OLA’s.
SLAs.ListOLA	Get the list of OLA’s related to SLA’s.
UpdateAccessObject	Allows you to update the access object.
CreateDocument	It allows you to create documents.
GetDocument	It allows you to obtain documents.
DeleteDocument	Allows you to delete documents.

Role: Service Status Administrator

It has permissions for service state management.

Permission	Description Permit
States.Add	Add states to services.
States.Update	Edit service statuses.
States.Delete	Delete service statuses.
States.GetObject	Obtain the details of the status of the services.
States.List	Get the list of service statuses.
Service.States	Display service statuses.

Role: Service Additionals Administrator

You are allowed to manage additional fields of services.

Permission	Description Permit
Additionals.Add	Create additional fields to services.
Additionals.Update	Edit additional service fields.
Additionals.Delete	Remove additional fields from services.
Additionals.List	Get the list of additional fields of services.
Additionals.GetObject	Obtain the detail of additional fields of services.
Service.Additionals	Display additional fields for services.

Role: Service Administrator

It has service management permissions.

Permission	Description Permit
Approvals.Add	Add approvals to services.
Approvals.Update	Edit service approvals.
Approvals.Delete	Remove approvals from services.
Approvals.List	Get the list of approvals for services.
Service.Approvals	View service approvals.

Role: Service Folders Administrator

You are allowed to manage service folders.

Permission	Description Permit
Folders.List	Get the list of folders for the services.
Folders.GetObject	Get the details of the service folders.
Folders.Update	Edit service folders.
Folders.Add	Add folders to services.
Folders.Delete	Delete folders from services.
Service.Folders	Display service folders.

Role: Service Rules Administrator

You have permissions to manage service rules.

Permission	Description Permit
Rules.Add	Add rules to services.
Rules.Update	Edit service rules.
Rules.Delete	Remove rules from services.
Rules.List	Get the list of rules for the services.
Rules.GetObject	Obtain the details of the rules of the services.
Service.Rules	Display service rules.

Role: Event Status Administrator

Allows you to manage event statuses.

Permission	Description Permit
States.Add	Add states to events.
States.Update	Edit event statuses.
States.Delete	Delete event statuses.
States.GetObject	Obtain the details of the status of the events.
States.List	Get the list of event statuses.
Event.States	View event statuses.

Role: Event Additionals Administrator

You have permissions for the management of additional event fields.

Permission	Description Permit
Additionals.Add	Create additional event fields.
Additionals.Update	Edit additional event fields.
Additionals.Delete	Delete additional event fields.
Additionals.List	Get the list of additional event fields.
Additionals.GetObject	Get the detail of additional event fields.
Event.Additionals	Display additional event fields.

Role: Event Rules Administrator

You have permissions to perform event rule management.

Permission	Description Permit
Rules.Add	Add rules to events.
Rules.Update	Edit event rules.
Rules.Delete	Delete event rules.
Rules.List	Get the list of event rules.
Rules.GetObject	Get the detail of event rules.
Event.Rules	Display event rules.

Role: Event Connectors Administrator

You are allowed to manage event connectors.

Permission	Description Permit
EventConnectors	Visualize event connectors.
EventConnectors.GetObject	Get the details of event connectors.
EventConnectors.Update	Edit event connectors.
EventConnectors.List	Get the list of event connectors.
EventConnectors.Add	Create connectors in events.
EventConnectors.Delete	Remove event connectors.

Role: Incident Additionals Administrator

You have permissions for the management of additional fields of incidents.

Permission	Description Permit
Additionals.Add	Add additional fields to incidents.
Additionals.Update	Edit additional incident fields.
Additionals.Delete	Delete additional incident fields.
Additionals.List	Get the list of additional incident fields.
Additionals.GetObject	Get the detail of additional incident fields.
Incident.Additionals	Display additional incident fields.

Role: Incident Status Administrator

It has permissions to manage incident statuses.

Permission	Description Permit
States.Add	Add statuses to incidents.
States.Update	Edit incident statuses.
States.Delete	Delete incident statuses.
States.GetObject	Get the details of the incident statuses.
States.List	Get the list of incident statuses.
Incident.States	View incident statuses.

Role: Incident Interface Administrator

Enables the management of incident interfaces.

Permission	Description Permit
Interface.Update	Edit incident interfaces.
Interface.List	Get the list of incident interfaces.
Interface.GetObject	Get the details of the incident interfaces.
Incident.Interface	Visualize incident interfaces.

Role: Incident Models Administrator

Enables the management of incident models.

Permission	Description Permit
Models.Add	Add models to incidents.
Models.Update	Edit incident models.
Models.Delete	Delete incident models.
Models.List	Get the list of incident models.
Models.GetObject	Obtain the detail of incident models.
Incident.Models	Visualize incident models.

Role: Incident Times Administrator

Time management of incidents is allowed.

Permission	Description Permit
Times.Add	Add times to incidents.
Times.Update	Edit incident times.
Times.Delete	Eliminate incident times.
Times.List	Get the list of incident times.
Times.GetObject	Obtain the detail of incident times.
Incident.Times	Visualize incident times.

Role: Incident Tasks Administrator

You are allowed to manage incident tasks.

Permission	Description Permit
Tasks.Add	Add tasks to incidents.
Tasks.Update	Edit incident tasks.
Tasks.Delete	Delete incident tasks.
Tasks.List	Display the incident task list.
Tasks.GetObject	Get the detail of incident tasks.
Incident.Tasks	View incident tasks.

Role: Incident Approvals Administrator

You are allowed to manage approvals for incidents.

Permission	Description Permit
Approvals.Add	Add approvals to incidents.
Approvals.Update	Edit incident approvals.
Approvals.Delete	Delete incident approvals.
Approvals.List	Get the list of incident approvals.
Approvals.GetObject	Get the detail of incident approvals.
Incident.Approvals	View incident approvals.

Role: Incident Risks Administrator

You are allowed to manage incident risks.

Permission	Description Permit
Risks.Add	Add risks to incidents.
Risks.Update	Edit incident risks.
Risks.Delete	Eliminate incident risks.
Risks.List	Get the list of incident risks.
Risks.GetObject	Obtain the detail of incident risks.
Incident.Risks	Visualize incident risks.

Role: Incident Views Administrator

You are allowed to manage incident views.

Permission	Description Permit
Views.Add	Add views to incidents.
Views.Update	Edit incident views.
Views.Delete	Delete incident views.
Views.List	Get the incident view list.
Views.GetObject	Get the detail of incident views.
Incident.Views	Access incident views.

Role: Incident Rules Administrator

You have permissions to manage incident rules.

Permission	Description Permit
Rules.Add	Add rules to incidents.
Rules.Update	Edit incident rules.
Rules.Delete	Delete incident rules.
Rules.List	Get the list of incident rules.
Rules.GetObject	Get the detail of incident rules.
Incident.Rules	View incident rules.

Role: Incident Surveys Administrator

You are allowed to administer surveys of incidents.

Permission	Description Permit
Surveys.Add	Add incident surveys.
Surveys.Update	Edit incident surveys.
Surveys.Delete	Delete incident surveys.
Surveys.List	Get the list of incident surveys.
Surveys.GetObject	Obtain the details of incident surveys.
Incident.Surveys	View incident surveys.

Role: SLA Status Administrator

You are allowed to manage the statuses of SLA’s (Service Level Agreements).

Permission	Description Permit
States.Add	Add states to SLA’s.
States.Update	Edit SLA statuses.
States.Delete	Delete statuses from SLAs.
States.GetObject	Obtain the detail of the statuses of the SLA’s.
States.List	Get the list of SLA statuses.
SLA. States	View the statuses of the SLA’s.

Role: UC Status Administrator

It has permissions for the administration of UC’s statuses (Agreements with external suppliers).

Permission	Description Permit
States.Add	Add states to UC’s.
States.Update	Edit UC statuses.
States.Delete	Delete UC statuses.
States.GetObject	Obtain the details of the states of the UC’s.
States.List	Get the list of UC states.
UC. States	Visualize the statuses of the UC’s.

Role: OLA Status Administrator

It is allowed to administer OLA’s (Operational Level Agreements).

Permission	Description Permit
SLAs.Add	Create SLA’s.
SLAs.Update	Edit SLA’s.
SLAs.Delete	Remove SLA’s.
Services.GetObject	Get the details of the SLA’s.
Waves	View OLA’s.
SLAs.ListOLA	Get the list of OLA’s related to SLA’s.

Role: SLA Additionals Administrator

You have permissions for the management of additional SLA (Service Level Agreement) fields.

Permission	Description Permit
Additionals.Add	Create additional fields in SLA’s.
Additionals.Update	Edit additional fields in SLA’s.
Additionals.Delete	Delete additional fields in SLA’s.
Additionals.List	Get the list of additional SLA fields.
Additionals.GetObject	Obtain the detail of additional SLA fields.
SLA. Additionals	Display additional SLA fields.

Role: UC Additionals Administrator

You are allowed to manage additional UC fields (Agreements with external suppliers).

Permission	Description Permit
Additionals.Add	Create additional fields to UC’s.
Additionals.Update	Edit additional UC fields.
Additionals.Delete	Delete additional fields from UC’s.
Additionals.List	Get the list of additional UC fields.
Additionals.GetObject	Obtain the detail of additional UC fields.
UC. Additionals	Display additional UC fields.

Role: OLA Additionals Administrator

You are allowed to manage additional fields of OLA’s (Operation Level Agreements).

Permission	Description Permit
Additionals.Add	Create additional fields in OLA’s.
Additionals.Update	Edit additional fields of OLA’s.
Additionals.Delete	Remove additional fields from OLA’s.
Additionals.List	Get the list of additional fields from OLA’s.
Additionals.GetObject	Obtain the detail of additional fields of OLA’s.
WAVE. Additionals	Display additional fields of OLA’s.

Role: SLA Approvals Administrator

You are allowed to manage SLA’s (Service Level Agreement) approvals.

Permission	Description Permit
Approvals.Add	Add approvals to SLAs.
Approvals.Update	Edit SLA approvals.
Approvals.Delete	Eliminate approvals from SLAs.
Approvals.List	Get the list of SLA approvals.
Approvals.GetObject	Obtain the details of the approvals of the SLA’s.
SLA. Approvals	View SLA approvals.

Role: UC Approvals Administrator

You are allowed to manage the approvals of the UC’s (Agreements with external suppliers).

Permission	Description Permit
Approvals.Add	Add approvals to UC’s.
Approvals.Update	Edit the approvals of the UC’s.
Approvals.Delete	Eliminate UC approvals.
Approvals.List	Obtain the list of approvals from the UC’s.
Approvals.GetObject	Obtain the details of the approvals of the UC’s.
UC. Approvals	View UC approvals.

Role: OLA Approvals Administrator

You are allowed to manage OLA’s (Operation Level Agreements) approvals.

Permission	Description Permit
Approvals.Add	Add approvals to the OLA’s.
Approvals.Update	edit the approvals of the OLA’s.
Approvals.Delete	Eliminate approvals from OLA’s.
Approvals.List	Obtain the list of approvals from the OLA’s.
Approvals.GetObject	Obtain the details of the approvals of the OLA’s.
WAVE. Approvals	View approvals of the OLA’s.

Role: Problem Models Administrator

You are allowed to manage problem models.

Permission	Description Permit
Models.Add	Add models to problems.
Models.Update	Edit problem models.
Models.Delete	Delete problem models.
Models.List	Get the list of problem models.
Models.GetObject	Get the details of the problem models.
Problem.Models	Visualize problem models.

Role: Change Models Administrator

You have permissions for change model management.

Permission	Description Permit
Models.Add	Add models to changes.
Models.Update	Edit change models.
Models.Delete	Delete change models.
Models.List	Get the list of change models.
Models.GetObject	Obtain the details of the changes from the models.
Change.Models	Visualize models of changes in which you are involved.

Role: ServiceCall Models Administrator

Has permissions for managing service requirement models.

Permission	Description Permit
Models.Add	Add models to service requirements.
Models.Update	Edit the models of the service requirements.
Models.Delete	Eliminate models from service requirements.
Models.List	Get the list of models of the service requirements.
Models.GetObject	Obtain the details of the models of the service requirements.
ServiceCall.Models	Visualize the models of the service requirements.

Role: Release Models Administrator

Has permissions for the management of release models.

Permission	Description Permit
Models.Add	Adicionar modelos a releases.
Models.Update	Edit release models.
Models.Delete	Delete release models.
Models.List	Get the list of release models.
Models.GetObject	Get the details of the release models.
Release.Models	Viewing release models.

Role: Task Models Administrator

You are allowed to manage task models.

Permission	Description Permit
Models.Add	Add models to tasks.
Models.Update	Edit task templates.
Models.Delete	Delete models from tasks.
Models.List	Get the list of task templates.
Models.GetObject	Obtain the details of the task models.
Task.Models	Visualize the models of the tasks.

Role: Problem Times Administrator

You are allowed to manage trouble times.

Permission	Description Permit
Times.Add	Add times to problems.
Times.Update	Edit trouble times.
Times.Delete	Eliminate trouble times.
Times.List	Get the list of trouble times.
Times.GetObject	Obtain the detail of trouble times.
Problem.Times	Visualize trouble times.

Role: Change Times Administrator

You have permissions to manage change times.

Permission	Description Permit
Times.Add	Add time to changes.
Times.Delete	Eliminate changeover times.
Times.List	Get the list of changeover times.
Times.GetObject	Obtain the detail of change times.
Change.Times	Visualize times of changes.

Role: ServiceCall Times Administrator

It is allowed to manage the times of service requirements.

Permission	Description Permit
Times.Add	Add time to service requirements.
Times.Update	Edit times of service requirements.
Times.Delete	Eliminate time from service requirements.
Times.List	Get the time list of service requirements.
Times.GetObject	Obtain the detail of the times of the service requirements.
ServiceCall.Times	Visualize times of service requirements.

Role: Release Times Administrator

Release timing management is allowed.

Permission	Description Permit
Times.Add	Adicionar tiempos a releases.
Times.Update	Edit release times.
Times.Delete	Eliminate release times.
Times.List	Get the list of release times.
Times.GetObject	Get the details of the release times.
Release.Times	Display release times.

Role: Change Approvals Administrator

You have permissions to manage change approvals.

Permission	Description Permit
Approvals.Add	Add approvals to changes.
Approvals.Update	Edit change approvals.
Approvals.Delete	Delete change approvals.
Approvals.List	Get the list of change approvals.
Approvals.GetObject	Get the detail of change approvals.
Change.Approvals	View change approvals.

Role: ServiceCall Approvals Administrator

You are allowed to manage approvals of service requirements.

Permission	Description Permit
Approvals.Add	Add approvals to service requirements.
Approvals.Update	Edit approvals of service requirements.
Approvals.Delete	Eliminate approvals from service requirements.
Approvals.List	Obtain the list of approvals of the service requirements.
Approvals.GetObject	Obtain the detail of the approvals of the service requirements.
ServiceCall.Approvals	View approvals of service requirements.

Role: Release Approvals Administrator

Has permissions to manage release approvals.

Permission	Description Permit
Approvals.Add	Add approvals to releases.
Approvals.Update	Edit release approvals.
Approvals.Delete	Delete release approvals.
Approvals.List	Get the list of release approvals.
Approvals.GetObject	Get the details of release approvals.
Release.Approvals	View release approvals.

Role: Change Risks Administrator

You have permissions for change risk management.

Permission	Description Permit
Risks.Add	Add risk to changes.
Risks.Update	Edit change risks.
Risks.Delete	Eliminate risks of changes.
Risks.List	Get the list of exchange risks.
Risks.GetObject	Obtain the details of exchange risks.
Change.Risks	Visualize risks of change.

Role: Release Risks Administrator

You are allowed to manage release risks.

Permission	Description Permit
Risks.Add	Adicionar riesgos a releases.
Risks.Update	Edit release risks.
Risks.Delete	Eliminate risks from releases.
Risks.List	Get the list of release risks.
Risks.GetObject	Have the details of the risks of releases.
Release.Risks	Visualize release risks.

Role: Problem Views Administrator

You have permissions to manage issue views.

Permission	Description Permit
Views.Add	Add views to problems.
Views.Update	Edit issue views.
Views.Delete	Delete problem views.
Views.List	Get the list of problem views.
Views.GetObject	Get the detail of the problem views.
Problem.Views	View issue views.

Role: Change Views Administrator

You are allowed to manage views of changes.

Permission	Description Permit
Views.Add	Add views to changes.
Views.Update	Edit change views.
Views.Delete	Delete change views.
Views.List	Get the list of change views.
Views.GetObject	Get the detail of the change views.
Change.Views	Access change views.

Role: ServiceCall Views Administrator

Has permissions to manage views of service requirements.

Permission	Description Permit
Views.Add	Add views to service requirements.
Views.Update	Edit views of service requirements.
Views.Delete	Delete views of service requirements.
Views.List	Get the list of views of the service requirements.
Views.GetObject	Obtain the detail of views of the service requirements.
ServiceCall.Views	View views of service requirements.

Role: Release Views Administrator

You are allowed to manage views of releases.

Permission	Description Permit
Views.Add	Add views to releases.
Views.Update	Edit release views.
Views.Delete	Delete views from releases.
Views.List	Get the list of release views.
Views.GetObject	Get the details of the release views.
Release.Views	Access the release views.

Role: Problem Rules Administrator

You have permissions to manage issue rules.

Permission	Description Permit
Rules.Add	Add rules to issues.
Rules.Update	Edit problem rules.
Rules.Delete	Delete problem rules.
Rules.List	Get the list of problem rules.
Rules.GetObject	Get the details of the problem rules.
Problem.Rules	Display problem rules.

Role: Change Rules Administrator

Allows change rule management.

Permission	Description Permit
Rules.Add	Add rules to changes.
Rules.Update	Edit change rules.
Rules.Delete	Delete change rules.
Rules.List	Get the list of change rules.
Rules.GetObject	Get the details of the change rules.
Change.Rules	Display change rules.

Role: ServiceCall Rules Administrator

You have permissions to manage the rules of the service requirements.

Permission	Description Permit
Rules.Add	Add rules to service requirements.
Rules.Update	Edit rules for service requirements.
Rules.Delete	Remove rules from service requirements.
Rules.List	Get the list of rules of the service requirements.
Rules.GetObject	Obtain the details of the rules of the service requirements.
ServiceCall.Rules	Display rules of service requirements.

Role: Release Rules Administrator

You are allowed to manage release rules.

Permission	Description Permit
Rules.Add	Adicionar reglas a releases.
Rules.Update	Edit release rules.
Rules.Delete	Delete release rules.
Rules.List	Get the list of release rules.
Rules.GetObject	Get the details of the release rules.
Release.Rules	Display release rules.

Role: Task Rules Administrator

You are allowed to manage task rules.

Permission	Description Permit
Rules.Add	Add rules to tasks.
Rules.Update	Edit task rules.
Rules.Delete	Delete task rules.
Rules.List	Get the list of task rules.
Rules.GetObject	Get the detail of the task rules.
Task.Rules	Display task rules.

Role: Problem Surveys Administrator

Has permissions for problem survey management.

Permission	Description Permit
Surveys.Add	Add surveys to issues.
Surveys.Update	Edit problem surveys.
Surveys.Delete	Delete problem surveys.
Surveys.List	Get the list of problem surveys.
Surveys.GetObject	Get the details of the problem surveys.
Problem.Surveys	Display problem rules.

Role: Change Surveys Administrator

You have permissions to manage polls for changes.

Permission	Description Permit
Surveys.Add	Add surveys to changes.
Surveys.Update	Edit change surveys.
Surveys.Delete	Delete change surveys.
Surveys.List	Get the list of change surveys.
Surveys.GetObject	Get the details of the change surveys.
Change.Surveys	View change surveys.

Role: ServiceCall Surveys Administrator

Has permissions for the administration of service requirements surveys.

Permission	Description Permit
Surveys.Add	Add surveys to service requirements.
Surveys.Update	Edit surveys of service requirements.
Surveys.Delete	Eliminate surveys from service requirements.
Surveys.List	Get the list of surveys of the service requirements.
Surveys.GetObject	Obtain the details of the surveys of the service requirements.
ServiceCall.Surveys	View surveys of service requirements.

Role: Release Surveys Administrator

You are allowed to manage release surveys.

Permission	Description Permit
Surveys.Add	Add surveys to releases.
Surveys.Update	Edit release polls.
Surveys.Delete	Remove surveys from releases.
Surveys.List	Get the list of release surveys.
Surveys.GetObject	Get the details of the release surveys.
Release.Surveys	View release polls.

Role: Problem Status Administrator

Has permissions for problem state management.

Permission	Description Permit
States.Add	Add statuses to issues.
States.Update	Edit problem statuses.
States.Delete	Delete problem states.
States.GetObject	Get the details of the problem states.
States.List	Get the list of problem statuses.
Problem.States	View problem statuses.

Role: Change Status Administrator

You are allowed to manage change statuses.

Permission	Description Permit
States.Add	Add states to changes.
States.Update	Edit change statuses.
States.Delete	Delete change states.
States.GetObject	Get the detail of change statuses.
States.List	Get the list of change statuses.
Change.States	View change statuses.

Role: ServiceCall Status Administrator

You have permissions to manage the statuses of service requirements.

Permission	Description Permit
States.Add	Add statuses to service requirements.
States.Update	Edit service requirement statuses.
States.Delete	Delete statuses from service requirements.
States.GetObject	Obtain the detail of the status of service requirements.
States.List	Get the list of service requirement statuses.
ServiceCall.States	View the status of service requirements.

Role: Release Status Administrator

It has permissions for the management of release statuses.

Permission	Description Permit
States.Add	Add states to releases.
States.Update	Edit release statuses.
States.Delete	Delete release statuses.
States.GetObject	Get the details of the release statuses.
States.List	Get the list of release statuses.
Release.States	View release statuses.

Role: Task Status Administrator

You are allowed to manage task statuses.

Permission	Description Permit
States.Add	Add statuses to tasks.
States.Update	Edit task statuses.
States.Delete	Delete task statuses.
States.GetObject	Get the detail of the task statuses.
States.List	Get the list of task statuses.
Task.States	View task statuses.

Role: Problem Interface Administrator

You have permissions to manage the problem interface.

Permission	Description Permit
Interface.Update	Edit problem interfaces.
Interface.List	Get the list of problem interfaces.
Interface.GetObject	Get the details of problem interfaces.
Problem.Interface	Visualize problem interfaces.

Role: Change Interface Administrator

You are allowed to manage the change interface.

Permission	Description Permit
Interface.Update	Edit change interfaces.
Interface.List	Get the list of change interfaces.
Interface.GetObject	Get the details of change interfaces.
Change.Interface	Visualize the change interfaces.

Role: ServiceCall Interface Administrator

You have permissions to manage the service requirements interface.

Permission	Description Permit
Interface.Update	Edit the service requirements interface.
Interface.List	Get the list of interfaces of the service requirements.
Interface.GetObject	Obtain the detail of service requirement interfaces.
ServiceCall.Interface	Visualize interfaces of service requirements.

Role: Release Interface Administrator

You are allowed to manage the release interface.

Permission	Description Permit
Interface.Update	Edit release interfaces.
Interface.List	Get the list of release interfaces.
Interface.GetObject	Get the details of release interfaces.
Release.Interface	Visualize release interfaces.

Role: Problem Additionals Administrator

You have permissions for the management of additional problem fields.

Permission	Description Permit
Additionals.Add	Add additional fields to problems.
Additionals.Update	Edit additional fields to issues.
Additionals.Delete	Delete additional problem fields.
Additionals.List	Get the list of additional problem fields.
Additionals.GetObject	Get the detail of additional problem fields.
Problem.Additionals	Display additional problem fields.

Role: Change Additionals Administrator

You have permissions to manage additional fields in changes.

Permission	Description Permit
Additionals.Add	Add additional fields in changes.
Additionals.Update	Edit additional fields in changes.
Additionals.Delete	Remove additional fields in changes.
Additionals.List	Get the list of additional fields for the changes.
Additionals.GetObject	Get the detail of the additional fields of changes.
Change.Additionals	Display additional fields of changes.

Role: ServiceCall Additionals Administrator

Has permissions for the management of additional fields in service requests.

Permission	Description Permit
Additionals.Add	Add additional fields in service requirements.
Additionals.Update	Edit additional fields of service requirements.
Additionals.Delete	Remove additional fields from service requirements.
Additionals.List	Get the list of additional fields of service requirements.
Additionals.GetObject	Obtain the detail of additional fields of service requirements.
ServiceCall.Additionals	Display additional fields of service requirements.

Role: Release Additionals Administrator

You are allowed to manage the additional release fields.

Permission	Description Permit
Additionals.Add	Add additional fields to releases.
Additionals.Update	Edit additional release fields.
Additionals.Delete	Remove additional fields from releases.
Additionals.List	Get the list of additional release fields.
Additionals.GetObject	Get the detail of additional release fields.
Release.Additionals	Display additional release fields.

Role: Task Additionals Administrator

Allows the management of additional task fields.

Permission	Description Permit
Additionals.Add	Create additional task fields.
Additionals.Update	Edit additional task fields.
Additionals.Delete	Delete additional task fields.
Additionals.List	Get the list of additional task fields.
Additionals.GetObject	Get the detail of additional task fields.
Task.Additionals	Display additional task fields.

Role: Problem Tasks Administrator

Allows task management of problems.

Permission	Description Permit
Tasks.Add	Create tasks in problems.
Tasks.Update	Edit problem tasks.
Tasks.Delete	Eliminate problem tasks.
Tasks.List	Get the problem task list.
Tasks.GetObject	Get the detail of problem tasks.
Problem.Tasks	Visualize problem tasks.

Role: Change Tasks Administrator

You have permissions to manage tasks for changes.

Permission	Description Permit
Tasks.Add	Create tasks in changes.
Tasks.Update	Edit change tasks.
Tasks.Delete	Delete Change Tasks.
Tasks.List	Get the list of change tasks.
Tasks.GetObject	Get the detail of change tasks.
Change.Tasks	Visualize change tasks.

Role: ServiceCall Tasks Administrator

It has permissions for the management of service requirement tasks.

Permission	Description Permit
Tasks.Add	Add tasks to service requirements.
Tasks.Update	Edit tasks from service requirements.
Tasks.Delete	Eliminate tasks from service requirements.
Tasks.List	Get the task list of service requirements.
Tasks.GetObject	Obtain the detail of service requirement tasks.
ServiceCall.Tasks	View tasks of service requirements.

Role: Release Tasks Administrator

Release task management is allowed.

Permission	Description Permit
Tasks.Add	Adicionar tareasa releases.
Tasks.Update	Edit release tasks.
Tasks.Delete	Delete tasks from releases.
Tasks.List	Get the release task list.
Tasks.GetObject	Get the details of release tasks.
Release.Tasks	Display release tasks.

Role: Service Mail Template Administrator

You have permissions for the management of service mail templates.

Permission	Description Permit
MailTemplates.Add	Create service mail templates.
MailTemplates.Update	Edit service mail templates.
MailTemplates.Delete	Delete mail templates from services.
MailTemplates.List	Get the list of service mail templates.
MailTemplates.GetObject	Get the detail of mail templates from services.
Service.MailTemplates	Display service mail templates.

Role: SLA Mail Template Administrator

Allows the management of SLA (Service Level Agreement) email templates.

Permission	Description Permit
MailTemplates.Add	Add SLA email templates.
MailTemplates.Update	Edit SLA email templates.
MailTemplates.Delete	Delete email templates from SLA’s.
MailTemplates.List	Get the list of SLA email templates.
MailTemplates.GetObject	Get the details of SLA email templates.
SLA. MailTemplates	View SLA email templates.

Role: UC Mail Template Administrator

It allows the administration of UC’s mail templates (Agreements with external providers).

Permission	Description Permit
MailTemplates.Add	Add UC’s email templates.
MailTemplates.Update	Edit UC’s email templates.
MailTemplates.Delete	Delete email templates from UC’s.
MailTemplates.List	Get the list of UC’s email templates.
MailTemplates.GetObject	Get the detail of UC’s email templates.
UC. MailTemplates	View UC’s email templates.

Role: OLA Mail Template Administrator

Allows the management of OLA’s email templates.

Permission	Description Permit
MailTemplates.Add	Add OLA’s email templates.
MailTemplates.Update	Edit OLA’s email templates.
MailTemplates.Delete	Delete email templates from OLA’s.
MailTemplates.List	Get OLA’s list of email templates.
MailTemplates.GetObject	Get the detail of OLA’s email templates.
WAVE. MailTemplates	View OLA’s email templates.

Role: Change Mail Template Administrator

You are allowed to manage change mail templates.

Permission	Description Permit
MailTemplates.Add	Add change mail templates.
MailTemplates.Update	Edit change mail templates.
MailTemplates.Delete	Delete change mail templates.
MailTemplates.List	Get the list of change mail templates.
MailTemplates.GetObject	Get the detail of change mail templates.
Change.MailTemplates	Display change mail templates.

Role: Incident Mail Template Administrator

You have permissions for the management of incident mail templates.

Permission	Description Permit
MailTemplates.Add	Add incident email templates.
MailTemplates.Update	Edit incident email templates.
MailTemplates.Delete	Delete incident email templates.
MailTemplates.List	Get the list of incident email templates.
MailTemplates.GetObject	Get the detail of incident email templates.
Incident.MailTemplates	View incident email templates.

Role: Problem Mail Template Administrator

You are allowed to manage problem mail templates.

Permission	Description Permit
MailTemplates.Add	Add problem mail templates.
MailTemplates.Update	Edit problem mail templates.
MailTemplates.Delete	Delete problem email templates.
MailTemplates.List	Get the list of problem email templates.
MailTemplates.GetObject	Get the detail of problem mail templates.
Problem.MailTemplates	Display problem mail templates.

Role: Release Mail Template Administrator

Has permissions to manage release templates.

Permission	Description Permit
MailTemplates.Add	Add release email templates.
MailTemplates.Update	Edit release email templates.
MailTemplates.Delete	Delete release email templates.
MailTemplates.List	Get the list of release email templates.
MailTemplates.GetObject	Get the detail of release email templates.
Release.MailTemplates	Display release email templates.

Role: ServiceCall Mail Template Administrator

Allows the management of email templates of service requirements.

Permission	Description Permit
MailTemplates.Add	Add email templates for service requests.
MailTemplates.Update	Edit service request email templates.
MailTemplates.Delete	Delete email templates from service requests.
MailTemplates.List	Get the list of service request email templates.
MailTemplates.GetObject	Obtain the detail of email templates of service requirements.
ServiceCall.MailTemplates	View email templates of service requirements.

Role: Third Party Approval

Allows third-party approval of cases

Permission	Permission
Third Party Approval	Allows for third-party approval

Role: Customer Third Party Approval

Allows third-party approval of the customer

Permission	Permission
Customer Third Party Approval	Allows for third-party approval