The following are the details of the Super Roles and permissions with their respective description, which you can later configure in the console ASMSAdministrator in the session of Roles.

⚐ Note: To return to the previous view, click General roles.

Select the Super Admin Role to be validated:

SAML	Change	CI	Client	Company
Contract	Event	Incident	WAVE	Package
Problem	Release	service	SeviceCall	SLA
Specialists	Supplier	Article	Maintenance

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Role: SAML administrator Super User

This role allows for the configuration of SAML authentication.

Permission	Description Permit
SAML. Create	Allows you to create SAML configurations.
SAML. Delete	Allows you to delete SAML configurations.
SAML. Update	Allows you to update SAML configurations.
SAML. View	Allows you to view SAML configurations.

Role: Change Administrator Super User

Full change management is allowed in the tool. It includes the management of additional fields, tasks, models, times, approvals, risks, views, rules, surveys, statuses, interfaces, and email templates for changes.

Permission	Description Permit
MailTemplates.Add	Add change mail templates.
MailTemplates.Update	Edit change mail templates.
MailTemplates.Delete	Delete change mail templates.
MailTemplates.List	Get the list of change mail templates.
MailTemplates.GetObject	Get the detail of change mail templates.
Change.MailTemplates	Display change mail templates.
Additionals.Add	Add additional fields in changes.
Additionals.Update	Edit additional fields in changes.
Additionals.Delete	Remove additional fields in changes.
Additionals.List	Get the list of additional fields for the changes.
Additionals.GetObject	Get the detail of the additional fields of changes.
Change.Additionals	Display additional fields of changes.
Tasks.Add	Create tasks in changes.
Tasks.Update	Edit change tasks.
Tasks.Delete	Delete Change Tasks.
Tasks.List	Get the list of change tasks.
Tasks.GetObject	Get the detail of change tasks.
Change.Tasks	Visualize change tasks.
Models.Add	Add models to changes.
Models.Update	Edit change models.
Models.Delete	Delete change models.
Models.List	Get the list of change models.
Models.GetObject	Obtain the details of the changes from the models.
Change.Models	Visualize models of changes in which you are involved.
Times.Add	Add time to changes.
Times.Delete	Eliminate changeover times.
Times.List	Get the list of changeover times.
Times.GetObject	Obtain the detail of change times.
Change.Times	Visualize times of changes.
Approvals.Add	Add approvals to changes.
Approvals.Update	Edit change approvals.
Approvals.Delete	Delete change approvals.
Approvals.List	Get the list of change approvals.
Approvals.GetObject	Get the detail of change approvals.
Change.Approvals	View change approvals.
Views.Add	Add views to changes.
Views.Update	Edit change views.
Views.Delete	Delete change views.
Views.List	Get the list of change views.
Views.GetObject	Get the detail of the change views.
Change.Views	Access change views.
Risks.Add	Add risk to changes.
Risks.Update	Edit change risks.
Risks.Delete	Eliminate risks of changes.
Risks.List	Get the list of exchange risks.
Risks.GetObject	Obtain the details of exchange risks.
Change.Risks	Visualize risks of change.
Rules.Add	Add rules to changes.
Rules.Update	Edit change rules.
Rules.Delete	Delete change rules.
Rules.List	Get the list of change rules.
Rules.GetObject	Get the details of the change rules.
Change.Rules	Display change rules.
States.Add	Add states to changes.
States.Update	Edit change statuses.
States.Delete	Delete change states.
States.GetObject	Get the detail of change statuses.
States.List	Get the list of change statuses.
Change.States	View change statuses.
Surveys.Add	Add surveys to changes.
Surveys.Update	Edit change surveys.
Surveys.Delete	Delete change surveys.
Surveys.List	Get the list of change surveys.
Surveys.GetObject	Get the details of the change surveys.
Change.Surveys	View change surveys.
Interface.Update	Edit change interfaces.
Interface.List	Get the list of change interfaces.
Interface.GetObject	Get the details of change interfaces.
Change.Interface	Visualize the change interfaces.
Task.Additionals	Allows additional task items.
Task.Models	Allows task models.
Task.Rules	Allows task rules.
Task.States	Allows task statuses.

Role: CI Administrator Super User

Full CI management is allowed. It includes the management of additional fields, approvals, folders, rules, statuses, types, interfaces, risks, integrations and email templates for CI’s.

Permission	Description Permit
Additionals.Add	Add additional fields in the CI’s.
Additionals.Update	Edit additional IC fields.
Additionals.Delete	Remove additional fields from CI’s.
Additionals.List	Get the list of additional fields of the CI’s.
Additionals.GetObject	Obtain the details of the additional fields of the CI’s.
CI.Additionals	Display the additional fields of the CI’s.
Approvals.Add	Add approvals in the CI’s.
Approvals.Update	Edit IC approvals.
Approvals.Delete	Eliminate approvals from the CI’s.
Approvals.List	Obtain the list of approvals from the CI’s.
Approvals.GetObject	Obtain the details of the IC approvals.
CI.Approvals	View the approvals of the CI’s.
Folders.List	Get the list of CI folders.
Folders.GetObject	Obtain the details of the CI’s folders.
Folders.Update	Edit CI folders.
Folders.Add	Add folders to CI’s.
Folders.Delete	Delete folders from the CI’s.
CI.Folders	View CI folders.
Rules.Add	Add rules to ICs.
Rules.Update	Edit IC rules.
Rules.Delete	Eliminate rules from ICs.
Rules.List	Get the list of IC rules.
Rules.GetObject	Obtain the details of the IC rules.
CI.Rules	View IC rules.
States.Add	Add states to ICs.
States.Update	Edit CI statuses.
States.Delete	Delete IC statuses.
States.GetObject	Obtain the details of the status of the ICs.
States.List	Get the list of CI statuses.
CI.States	Visualize CI statuses.
Models.Add	Add categories in the CMDB.
Models.Update	Edit CMDB categories.
Models.Delete	Delete categories from the CMDB.
Models.List	Get the CMDB category list.
Models.GetObject	Obtain the details of the CMDB categories.
CI.Models	Display the CMDB categories.
Interface.Update	Edit the CI’s interface.
Interface.List	Get the list of CI’s interfaces.
Interface.GetObject	Get the CI’s interface detail.
CI.Interface	Visualize the CI’s interface.
Risks.Add	Add risks to ICs.
Risks.Update	Edit IC risks.
Risks.Delete	Eliminate IC risks.
Risks.List	Get the list of IC risks.
Risks.GetObject	Obtain the details of the risks of the ICs.
CI.Risks	Visualize IC risks.
Integrations.GetObject	Get the details of the CI’s integrations.
Integrations.Update	Edit CI integrations.
Integrations.List	Get the list of CI integrations.
Integrations.Add	Add integrations to CI’s.
Integrations.Delete	Remove integrations from CI’s.
CI.Integrations	View CI integrations.
MailTemplates.Add	Create CI’s email templates.
MailTemplates.Update	Edit CI’s email templates.
MailTemplates.Delete	Delete email templates from CI’s.
MailTemplates.List	Get the list of CI’s email templates.
MailTemplates.GetObject	Get the details of CI’s email templates.
CI.MailTemplates	View CI’s email templates.
Times.List	Allows the timing list.

Role: Client Administrator Super User

You have permissions to perform client management. It includes the management of interfaces, additional fields, surveys, groups and email templates for customers.

Permission	Description Permit
Clients.Interface	Visualize client interfaces.
Interface.Update	Edit client interfaces.
Interface.List	Get the list of interfaces.
Interface.GetObject	It allows you to obtain the detail of interfaces.
Clients.Additionals	Display additional customer fields.
Additionals.Add	Create additional customer fields.
Additionals.Update	Edit additional customer fields.
Additionals.Delete	Delete additional customer fields.
Additionals.List	Get the list of additional customer fields.
Additionals.GetObject	Get the detail of additional customer fields.
Clients.Surveys	View customer surveys.
Surveys.Add	Add to customer accounts.
Surveys.Update	Edit customer surveys.
Surveys.Delete	Delete customer surveys.
Surveys.List	Get list of customer surveys.
Surveys.GetObject	Get the details of customer surveys.
ClientGroups	Display customer groups.
Groups.Add	Create groups in clients.
Groups.Update	Edit customer groups.
Groups.Delete	Delete customer groups.
Groups.GetObject	Obtain the detail of customer groups.
Groups.List	Get the list of customer groups.
Groups.AddProject	Create projects in customer groups.
Groups.DeleteProject	Delete projects in customer groups.
Clients.MailTemplates	Display customer mail templates.
MailTemplates.Add	Create customer email templates.
MailTemplates.Update	Edit customer mail templates.
MailTemplates.Delete	Delete customer mail templates.
MailTemplates.List	Get the list of customer mail templates.
MailTemplates.GetObject	Get the detail of customer mail templates.
User.Add	Allows the addition of users.
User.AddProject	Allows users to add projects.
User.Delete	Allows user deletion.
User.DeleteProject	Allows you to delete project from users.
User.GetObject	Allows you to obtain objects from users.
User.ListClient	Allows you to list customers of users.
User.ListSpecialist	Allows you to list user specialists.
User.Update	Allows users to be updated.
Clients	It allows you to create customers.
SLAs.List	Allows the list of SLAs.

Role: Company Administrator Super User

You have permissions for the management of additional company fields.

Permission	Description Permit
Companys.Interface	Visualize company interfaces.
Interface.Update	Edit Company Interface.
Interface.List	Get the list of company interfaces.
Interface.GetObject	Get the details of company interfaces.
Companys.Additionals	Display additional company fields.
Additionals.Add	Add additional fields in companies.
Additionals.Update	Edit additional fields in companies.
Additionals.Delete	Delete additional fields in companies.
Additionals.List	Get the list of additional fields in companies.
Additionals.GetObject	Get the detail of additional fields in companies.

Role: Contract Administrator Super User

Contract administration is allowed. It includes the management of email templates, statuses, additional fields, and contract templates.

Permission	Description Permit
Contracts.MailTemplates	View contract mail templates.
MailTemplates.Add	Add contract mail templates.
MailTemplates.Update	Edit contract mail templates.
MailTemplates.Delete	Delete contract mail templates.
MailTemplates.List	Get Contract Mail Template List.
MailTemplates.GetObject	Get the detail of contract mail templates.
Contract.States	It allows you to view the status of contracts.
States.Add	Adding statuses to contracts.
States.Update	Editing contract statuses.
States.Delete	Elimination of contract statuses.
States.GetObject	It allows you to obtain the detail of the status of contracts.
States.List	Allows you to obtain a list of contract statuses.
Contract.Additionals	Display additional contract fields.
Additionals.Add	Create additional fields in contracts.
Additionals.Update	Edit additional contract fields.
Additionals.Delete	Remove additional contract fields.
Additionals.List	Get the list of additional contract fields.
Additionals.GetObject	Get the detail of additional contract fields.
Contract.Models	View contract templates.
Models.Add	Create models in contracts.
Models.Update	Edit contract templates.
Models.Delete	Delete contract templates.
Models.GetObject	Obtain the details of contract models.
Times.List	Allows the timing list.

Role: Event Administrator Super User

Event management is allowed. Including the management of statuses, additional fields, rules and connectors for maintenance.

Permission	Description Permit
States.Add	Add states to events.
States.Update	Edit event statuses.
States.Delete	Delete event statuses.
States.GetObject	Obtain the details of the status of the events.
States.List	Get the list of event statuses.
Event.States	View event statuses.
Additionals.Add	Create additional event fields.
Additionals.Update	Edit additional event fields.
Additionals.Delete	Delete additional event fields.
Additionals.List	Get the list of additional event fields.
Additionals.GetObject	Get the detail of additional event fields.
Event.Additionals	Display additional event fields.
Rules.Add	Add rules to events.
Rules.Update	Edit event rules.
Rules.Delete	Delete event rules.
Rules.List	Get the list of event rules.
Rules.GetObject	Get the detail of event rules.
Event.Rules	Display event rules.
EventConnectors	Visualize event connectors.
EventConnectors.GetObject	Get the details of event connectors.
EventConnectors.Update	Edit event connectors.
EventConnectors.List	Get the list of event connectors.
EventConnectors.Add	Create connectors in events.
EventConnectors.Delete	Remove event connectors.

Role: Incident Administrator Super User

You have permissions to perform full incident management in the tool. It allows the management of additional fields, statuses, interfaces, models, times, tasks, approvals, risks, views, rules, surveys and email templates for incidents.

Permission	Description Permit
MailTemplates.Add	Add incident email templates.
MailTemplates.Update	Edit incident email templates.
MailTemplates.Delete	Delete incident email templates.
MailTemplates.List	Get the list of incident email templates.
MailTemplates.GetObject	Get the detail of incident email templates.
Incident.MailTemplates	View incident email templates.
Additionals.Add	Add additional fields to incidents.
Additionals.Update	Edit additional incident fields.
Additionals.Delete	Delete additional incident fields.
Additionals.List	Get the list of additional incident fields.
Additionals.GetObject	Get the detail of additional incident fields.
Incident.Additionals	Display additional incident fields.
States.Add	Add statuses to incidents.
States.Update	Edit incident statuses.
States.Delete	Delete incident statuses.
States.GetObject	Get the details of the incident statuses.
States.List	Get the list of incident statuses.
Incident.States	View incident statuses.
Interface.Update	Edit incident interfaces.
Interface.List	Get the list of incident interfaces.
Interface.GetObject	Get the details of the incident interfaces.
Incident.Interface	Visualize incident interfaces.
Models.Add	Add models to incidents.
Models.Update	Edit incident models.
Models.Delete	Delete incident models.
Models.List	Get the list of incident models.
Models.GetObject	Obtain the detail of incident models.
Incident.Models	Visualize incident models.
Times.Add	Add times to incidents.
Times.Update	Edit incident times.
Times.Delete	Eliminate incident times.
Times.List	Get the list of incident times.
Times.GetObject	Obtain the detail of incident times.
Incident.Times	Visualize incident times.
Tasks.Add	Add tasks to incidents.
Tasks.Update	Edit incident tasks.
Tasks.Delete	Delete incident tasks.
Tasks.List	Display the incident task list.
Tasks.GetObject	Get the detail of incident tasks.
Incident.Tasks	View incident tasks.
Approvals.Add	Add approvals to incidents.
Approvals.Update	Edit incident approvals.
Approvals.Delete	Delete incident approvals.
Approvals.List	Get the list of incident approvals.
Approvals.GetObject	Get the detail of incident approvals.
Incident.Approvals	View incident approvals.
Risks.Add	Add risks to incidents.
Risks.Update	Edit incident risks.
Risks.Delete	Eliminate incident risks.
Risks.List	Get the list of incident risks.
Risks.GetObject	Obtain the detail of incident risks.
Incident.Risks	Visualize incident risks.
Views.Add	Add views to incidents.
Views.Update	Edit incident views.
Views.Delete	Delete incident views.
Views.List	Get the incident view list.
Views.GetObject	Get the detail of incident views.
Incident.Views	Access incident views.
Rules.Add	Add rules to incidents.
Rules.Update	Edit incident rules.
Rules.Delete	Delete incident rules.
Rules.List	Get the list of incident rules.
Rules.GetObject	Get the detail of incident rules.
Incident.Rules	View incident rules.
Surveys.Add	Add incident surveys.
Surveys.Update	Edit incident surveys.
Surveys.Delete	Delete incident surveys.
Surveys.List	Get the list of incident surveys.
Surveys.GetObject	Obtain the details of incident surveys.
Incident.Surveys	View incident surveys.
Task.Additionals	Allows additional task items.
Task.Models	Allows task models.
Task.Rules	Allows task rules.
Task.States	Allows task statuses.

Role: OLA Administrator Super User

Full management of OLA’s (Operational Level Agreements) is allowed. It includes the management of email templates, statuses, additional fields and approvals for OLA’s.

Permission	Description Permit
SLAs.Add	Create SLA’s.
SLAs.Update	Edit SLA’s.
SLAs.Delete	Remove SLA’s.
Services.GetObject	Get the details of the SLA’s.
Waves	View OLA’s.
SLAs.ListOLA	Get the list of OLA’s related to SLA’s.
MailTemplates.Add	Add OLA’s email templates.
MailTemplates.Update	Edit OLA’s email templates.
MailTemplates.Delete	Delete email templates from OLA’s.
MailTemplates.List	Get OLA’s list of email templates.
MailTemplates.GetObject	Get the detail of OLA’s email templates.
WAVE. MailTemplates	View OLA’s email templates.
States.Add	Add states to the OLA’s.
States.Update	Edit the statuses of the OLA’s.
States.Delete	Eliminate the states of the OLA’s.
States.GetObject	Obtain the details of the status of the OLA’s.
States.List	Get the list of OLA’s statuses.
WAVE. States	View the status of the OLA’s.
Additionals.Add	Create additional fields in OLA’s.
Additionals.Update	Edit additional OLA’s fields.
Additionals.Delete	Remove additional fields from OLA’s.
Additionals.List	Get the list of additional fields from OLA’s.
Additionals.GetObject	Obtain the detail of additional fields of OLA’s.
WAVE. Additionals	Display additional fields of OLA’s.
Approvals.Add	Add approvals to the OLA’s.
Approvals.Update	Edit OLA’s approvals.
Approvals.Delete	Eliminate approvals from OLA’s.
Approvals.List	Obtain the list of approvals from the OLA’s.
Approvals.GetObject	Obtain the details of the approvals of the OLA’s.
WAVE. Approvals	View approvals of the OLA’s.
Calendars.List	Allows the list of calendars.
CreateDocument	Allows you to create a document.
DeleteDocument	Allows you to delete document.
GetDocument	Allows you to obtain a document.
SLAs.GetObject	Allows you to obtain objects from SLAs.
UpdateAccessObject	Allows you to update access object.

Role: Package Administrator Super User

Package management is allowed. It includes the management of states, types, additional fields, and rules for packages.

Permission	Description Permit
States.Add	Add states to packages.
States.Update	Edit package statuses.
States.Delete	Delete package states.
States.GetObject	Obtain the detail of the status of the packages.
States.List	Get the list of package statuses.
Package.States	Display package statuses.
Models.Add	Add types to packages in which you are involved.
Models.Update	Edit package models.
Models.Delete	Delete package models.
Models.List	Get the list of package models.
Models.GetObject	Get the details of package models.
Package.Models	Display package models.
Additionals.Add	Create additional package fields.
Additionals.Update	Edit additional package fields.
Additionals.Delete	Remove additional fields from packages.
Additionals.List	Get the list of additional package fields.
Additionals.GetObject	Get the detail of additional fields of packages.
Package.Additionals	Display additional package fields.
Rules.Add	Add rules to packages.
Rules.Update	Edit package rules.
Rules.Delete	Delete package rules.
Rules.List	Get the list of package rules.
Rules.GetObject	Get the detail of the package rules.
Package.Rules	Display package rules.
Packages	Display packages.
Times.List	Allows the timing list.

Role: Problem Administrator Super User

You can perform full problem management. It includes the management of email templates, additional fields, tasks, models, times, views, rules, surveys, statuses, and interfaces for problems.

Permission	Description Permit
MailTemplates.Add	Add problem mail templates.
MailTemplates.Update	Edit problem mail templates.
MailTemplates.Delete	Delete problem email templates.
MailTemplates.List	Get the list of problem email templates.
MailTemplates.GetObject	Get the detail of problem mail templates.
Problem.MailTemplates	Display problem mail templates.
Tasks.Add	Create tasks in problems.
Tasks.Update	Edit problem tasks.
Tasks.Delete	Eliminate problem tasks.
Tasks.List	Get the problem task list.
Tasks.GetObject	Get the detail of problem tasks.
Problem.Tasks	Visualize problem tasks.
Models.Add	Add models to problems.
Models.Update	Edit problem models.
Models.Delete	Delete problem models.
Models.List	Get the list of problem models.
Models.GetObject	Get the details of the problem models.
Problem.Models	Visualize problem models.
Times.Add	Add times to problems.
Times.Update	Edit trouble times.
Times.Delete	Eliminate trouble times.
Times.List	Get the list of trouble times.
Times.GetObject	Obtain the detail of trouble times.
Problem.Times	Visualize trouble times.
Views.Add	Add views to problems.
Views.Update	Edit issue views.
Views.Delete	Delete problem views.
Views.List	Get the list of issue views.
Views.GetObject	Get the detail of the problem views.
Problem.Views	View issue views.
Additionals.Add	Add additional fields to problems.
Additionals.Update	Edit additional fields to issues.
Additionals.Delete	Delete additional problem fields.
Additionals.List	Get the list of additional problem fields.
Additionals.GetObject	Get the detail of additional problem fields.
Problem.Additionals	Display additional problem fields.
Rules.Add	Add rules to issues.
Rules.Update	Edit problem rules.
Rules.Delete	Delete problem rules.
Rules.List	Get the list of problem rules.
Rules.GetObject	Get the details of the problem rules.
Problem.Rules	Display problem rules.
States.Add	Add statuses to issues.
States.Update	Edit problem statuses.
States.Delete	Delete problem states.
States.GetObject	Get the details of the problem states.
States.List	Get the list of problem statuses.
Problem.States	View problem statuses.
Surveys.Add	Add surveys to issues.
Surveys.Update	Edit problem surveys.
Surveys.Delete	Delete problem surveys.
Surveys.List	Get the list of problem surveys.
Surveys.GetObject	Get the details of the problem surveys.
Problem.Surveys	Display problem rules.
Interface.Update	Edit problem interfaces.
Interface.List	Get the list of problem interfaces.
Interface.GetObject	Get the details of problem interfaces.
Problem.Interface	Visualize problem interfaces.
Task.Additionals	Allows for additional task items.
Task.Models	Allows task models.
Task.Rules	Allows task rules.
Task.States	Allows task statuses.

Role: Release Administrator Super User

It allows full release management, including managing email templates, additional fields, tasks, models, times, approvals, risks, views, rules, surveys, statuses, and interfaces for releases.

Permission	Description Permit
MailTemplates.Add	Add release email templates.
MailTemplates.Update	Edit release email templates.
MailTemplates.Delete	Delete release email templates.
MailTemplates.List	Get the list of release email templates.
MailTemplates.GetObject	Get the detail of release email templates.
Release.MailTemplates	Display release email templates.
Additionals.Add	Add additional fields to releases.
Additionals.Update	Edit additional release fields.
Additionals.Delete	Remove additional fields from releases.
Additionals.List	Get the list of additional release fields.
Additionals.GetObject	Get the detail of additional release fields.
Release.Additionals	Display additional release fields.
Tasks.Add	Adicionar tareasa releases.
Tasks.Update	Edit release tasks.
Tasks.Delete	Delete tasks from releases.
Tasks.List	Get the release task list.
Tasks.GetObject	Get the details of release tasks.
Release.Tasks	Display release tasks.
Models.Add	Adicionar modelos a releases.
Models.Update	Edit release models.
Models.Delete	Delete release models.
Models.List	Get the list of release models.
Models.GetObject	Get the details of the release models.
Release.Models	Display the release models.
Approvals.Add	Add approvals to releases.
Approvals.Update	Edit release approvals.
Approvals.Delete	Delete release approvals.
Approvals.List	Get the list of release approvals.
Approvals.GetObject	Get the details of release approvals.
Release.Approvals	View release approvals.
Times.Add	Adicionar tiempos a releases.
Times.Update	Edit release times.
Times.Delete	Eliminate release times.
Times.List	Get the list of release times.
Times.GetObject	Get the details of the release times.
Release.Times	Display release times.
Risks.Add	Adicionar riesgos a releases.
Risks.Update	Edit release risks.
Risks.Delete	Eliminate risks from releases.
Risks.List	Get the list of release risks.
Risks.GetObject	Get the details of release risks.
Release.Risks	Visualize release risks.
Rules.Add	Adicionar reglas a releases.
Rules.Update	Edit release rules.
Rules.Delete	Delete release rules.
Rules.List	Get the list of release rules.
Rules.GetObject	Get the details of the release rules.
Release.Rules	Display release rules.
Views.Add	Add views to releases.
Views.Update	Edit release views.
Views.Delete	Delete views from releases.
Views.List	Get the list of release views.
Views.GetObject	Get the details of the release views.
Release.Views	Access the release views.
Surveys.Add	Add surveys to releases.
Surveys.Update	Edit release polls.
Surveys.Delete	Remove surveys from releases.
Surveys.List	Get the list of release surveys.
Surveys.GetObject	Get the details of the release surveys.
Release.Surveys	View release polls.
States.Add	Add states to releases.
States.Update	Edit release statuses.
States.Delete	Delete release statuses.
States.GetObject	Get the details of the release statuses.
States.List	Get the list of release statuses.
Release.States	View release statuses.
Interface.Update	Edit release interfaces.
Interface.List	Get the list of release interfaces.
Interface.GetObject	Get the details of release interfaces.
Release.Interface	Visualize release interfaces.
Task.Additionals	Allows for additional task items.
Task.Models	Allows task models.
Task.Rules	Allows task rules.
Task.States	Allows task statuses.

Role: Service Administrator Super User

You have permissions to perform service management. It includes the management of mail templates, statuses, additional fields, approvals, folders, and rules for services.

Permission	Description Permit
States.Add	Add states to services.
States.Update	Edit service statuses.
States.Delete	Delete service statuses.
States.GetObject	Obtain the details of the status of the services.
States.List	Get the list of service statuses.
Service.States	Display service statuses.
Additionals.Add	Create additional fields to services.
Additionals.Update	Edit additional service fields.
Additionals.Delete	Remove additional fields from services.
Additionals.List	Get the list of additional fields of services.
Additionals.GetObject	Obtain the detail of additional fields of services.
Service.Additionals	Display additional fields for services.
Approvals.Add	Add approvals to services.
Approvals.Update	Edit service approvals.
Approvals.Delete	Remove approvals from services.
Approvals.List	Get the list of approvals for services.
Service.Approvals	View service approvals.
Folders.List	Get the list of folders for the services.
Folders.GetObject	Get the details of the service folders.
Folders.Update	Edit service folders.
Folders.Add	Add folders to services.
Folders.Delete	Delete folders from services.
Service.Folders	Display service folders.
Rules.Add	Add rules to services.
Rules.Update	Edit service rules.
Rules.Delete	Remove rules from services.
Rules.List	Get the list of rules for the services.
Rules.GetObject	Obtain the details of the rules of the services.
Service.Rules	Display service rules.
MailTemplates.Add	Create service mail templates.
MailTemplates.Update	Edit service mail templates.
MailTemplates.Delete	Delete mail templates from services.
MailTemplates.List	Get the list of service mail templates.
MailTemplates.GetObject	Get the detail of mail templates from services.
Service.MailTemplates	Display service mail templates.
Services	It allows you to visualize services.
Services.Add	Create services.
Services.Update	Edit services.
Services.Delete	Delete services.
Services.List	Get the list of services.
Services.GetObject	Obtain the details of services.
CreateDocument	Allows you to create a document.
DeleteDocument	Allows you to delete document.
GetDocument	Allows you to obtain a document.
Groups.List	Allows the list of groups.
Relations.List	Allows the list of relationships.
SLAs.List	Allows the list of SLAs.
UpdateAccessObject	Allows you to update access object.
User.ListSpecialist	Allows you to list user specialists.

Role: ServiceCall Administrator Super User

It has permissions to perform the complete administration of service requirements, including the management of email templates, additional fields, tasks, models, times, approvals, views, rules, surveys, statuses, and interfaces for service requirements.

Permission	Description Permit
MailTemplates.Add	Add email templates for service requests.
MailTemplates.Update	Edit service request email templates.
MailTemplates.Delete	Delete email templates from service requests.
MailTemplates.List	Get the list of service request email templates.
MailTemplates.GetObject	Obtain the detail of email templates of service requirements.
ServiceCall.MailTemplates	View email templates of service requirements.
Additionals.Add	Add additional fields in service requirements.
Additionals.Update	Edit additional fields of service requirements.
Additionals.Delete	Remove additional fields from service requirements.
Additionals.List	Get the list of additional fields of service requirements.
Additionals.GetObject	Obtain the detail of additional fields of service requirements.
ServiceCall.Additionals	Display additional fields of service requirements.
Tasks.Add	Add tasks to service requirements.
Tasks.Update	Edit tasks from service requirements.
Tasks.Delete	Eliminate tasks from service requirements.
Tasks.List	Get the task list of service requirements.
Tasks.GetObject	Obtain the detail of service requirement tasks.
ServiceCall.Tasks	View tasks of service requirements.
Models.Add	Add models to service requirements.
Models.Update	Edit the models of the service requirements.
Models.Delete	Eliminate models from service requirements.
Models.List	Get the list of models of the service requirements.
Models.GetObject	Obtain the details of the models of the service requirements.
ServiceCall.Models	Visualize the models of the service requirements.
Times.Add	Add time to service requirements.
Times.Update	Edit times of service requirements.
Times.Delete	Eliminate time from service requirements.
Times.List	Get the time list of service requirements.
Times.GetObject	Obtain the detail of the times of the service requirements.
ServiceCall.Times	Visualize times of service requirements.
Approvals.Add	Add approvals to service requirements.
Approvals.Update	Edit approvals of service requirements.
Approvals.Delete	Eliminate approvals from service requirements.
Approvals.List	Obtain the list of approvals of the service requirements.
Approvals.GetObject	Obtain the detail of the approvals of the service requirements.
ServiceCall.Approvals	View approvals of service requirements.
Views.Add	Add views to service requirements.
Views.Update	Edit views of service requirements.
Views.Delete	Delete views of service requirements.
Views.List	Get the list of views of the service requirements.
Views.GetObject	Obtain the detail of views of the service requirements.
ServiceCall.Views	View views of service requirements.
Rules.Add	Add rules to service requirements.
Rules.Update	Edit rules for service requirements.
Rules.Delete	Remove rules from service requirements.
Rules.List	Get the list of rules of the service requirements.
Rules.GetObject	Obtain the details of the rules of the service requirements.
ServiceCall.Rules	Display rules of service requirements.
Surveys.Add	Add surveys to service requirements.
Surveys.Update	Edit surveys of service requirements.
Surveys.Delete	Eliminate surveys from service requirements.
Surveys.List	Get the list of surveys of the service requirements.
Surveys.GetObject	Obtain the details of the surveys of the service requirements.
ServiceCall.Surveys	View surveys of service requirements.
States.Add	Add statuses to service requirements.
States.Update	Edit service requirement statuses.
States.Delete	Delete statuses from service requirements.
States.GetObject	Obtain the detail of the status of service requirements.
States.List	Get the list of service requirement statuses.
ServiceCall.States	View the status of service requirements.
Interface.Update	Edit the service requirements interface.
Interface.List	Get the list of interfaces of the service requirements.
Interface.GetObject	Obtain the detail of service requirement interfaces.
ServiceCall.Interface	Visualize interfaces of service requirements.
Task.Additionals	Allows for additional task items.
Task.Models	Allows task models.
Task.Rules	Allows task rules.
Task.States	Allows task statuses.

Rol: SLA Administrator Super User

Tiene permisos para la administración completa de SLA’s (Acuerdos de Nivel de Servicio). Incluyendo la gestión de plantillas de correo, estados, campos adicionales y aprobaciones para SLA’s.

Permission	Description Permit
MailTemplates.Add	Add SLA email templates.
MailTemplates.Update	Edit SLA email templates.
MailTemplates.Delete	Delete email templates from SLA’s.
MailTemplates.List	Get the list of SLA email templates.
MailTemplates.GetObject	Get the details of SLA email templates.
SLA. MailTemplates	View SLA email templates.
SLAs	View SLA’s.
SLAs.Update	Edit SLA’s.
SLAs.Delete	Remove SLA’s.
SLAs.List	Get the list of SLA’s.
SLAs.GetObject	Get the details of SLA’s.
States.Add	Add states to SLA’s.
States.Update	Edit SLA statuses.
States.Delete	Delete statuses from SLAs.
States.GetObject	Obtain the detail of the statuses of the SLA’s.
States.List	Get the list of SLA statuses.
SLA. States	View the statuses of the SLA’s.
Additionals.Add	Create additional fields in SLA’s.
Additionals.Update	Edit additional fields in SLA’s.
Additionals.Delete	Delete additional fields in SLA’s.
Additionals.List	Get the list of additional SLA fields.
Additionals.GetObject	Obtain the detail of additional SLA fields.
SLA. Additionals	Display additional SLA fields.
Approvals.Add	Add approvals to SLAs.
Approvals.Update	Edit SLA approvals.
Approvals.Delete	Eliminate approvals from SLAs.
Approvals.List	Get the list of SLA approvals.
Approvals.GetObject	Obtain the details of the approvals of the SLA’s.
SLA. Approvals	View SLA approvals.
Calendars.List	Allows the list of calendars.
CreateDocument	Allows you to create a document.
DeleteDocument	Allows you to delete document.
GetDocument	Allows you to obtain a document.
SLAs.Add	Allows the addition of SLAs.
UpdateAccessObject	Allows you to update access object.

Role: Specialists Administrator Super User

It has permissions for the administration of specialists. It includes the management of additional fields, surveys, mailing templates, and interfaces for specialists.

Permission	Description Permit
Specialists.Additionals	Display additional specialist fields.
Additionals.Add	Create additional fields for specialists.
Additionals.Update	Edit additional specialist fields.
Additionals.Delete	Remove additional specialist fields.
Additionals.List	Get the list of additional specialist fields.
Additionals.GetObject	Get the details of additional specialist fields.
Specialists.Surveys	View surveys of specialists.
Surveys.Add	Create specialist surveys.
Surveys.Update	Edit specialist surveys.
Surveys.Delete	Delete surveys from specialists.
Surveys.List	Get the list of specialist surveys.
Surveys.GetObject	Obtain the details of surveys from specialists.
Specialists.MailTemplates	View specialist email templates.
MailTemplates.Add	Create specialist email templates.
MailTemplates.Update	Edit specialist email templates.
MailTemplates.Delete	Delete specialist email templates.
MailTemplates.List	Get the list of specialist email templates.
MailTemplates.GetObject	Get the detail of email templates from specialists.
Specialists.Interface	Visualize specialist interfaces.
Interface.Update	Edit specialist interfaces.
Interface.List	Get the list of specialist interfaces.
Interface.GetObject	Get the details of specialist interfaces.

Role: Supplier Administrator Super User

You have permissions to perform vendor management. It includes the management of interfaces and additional fields for suppliers.

Permission	Description Permit
Suppliers.Interface	Visualize supplier interfaces.
Interface.Update	Edit vendor interfaces.
Interface.List	Get the list of vendor interfaces.
Interface.GetObject	Get the details of supplier interfaces.
Suppliers.Additionals	Display additional vendor fields.
Additionals.Add	Create additional vendor fields.
Additionals.Update	Edit additional vendor fields.
Additionals.Delete	Delete additional vendor fields.
Additionals.List	Get the list of additional vendor fields.
Additionals.GetObject	Get the detail of additional vendor fields.

Role: UC Administrator Super User

Has permissions for full UC (Third-Party Provider Agreements) management. Including the management of email templates, statuses, additional fields and approvals for UC’s.

Permission	Description Permit
MailTemplates.Add	Add UC’s email templates.
MailTemplates.Update	Edit UC’s email templates.
MailTemplates.Delete	Delete email templates from UC’s.
MailTemplates.List	Get the list of UC’s email templates.
MailTemplates.GetObject	Get the detail of UC’s email templates.
UC. MailTemplates	View UC’s email templates.
States.Add	Add states to UC’s.
States.Update	Edit UC statuses.
States.Delete	Delete UC statuses.
States.GetObject	Obtain the details of the states of the UC’s.
States.List	Get the list of UC states.
UC. States	Visualize the statuses of the UC’s.
Additionals.Add	Create additional fields to UC’s.
Additionals.Update	Edit additional UC fields.
Additionals.Delete	Delete additional fields from UC’s.
Additionals.List	Get the list of additional UC fields.
Additionals.GetObject	Obtain the detail of additional UC fields.
UC. Additionals	Display additional UC fields.
SLAs.Add	Create SLA’s.
SLAs.Update	Edit SLA’s.
SLAs.Delete	Remove SLA’s.
Services.GetObject	Get the details of the SLA’s.
UCs	View UC’s.
SLAs.ListUC	Get the list of UC’s related to SLAs.
Approvals.Add	Add approvals to UC’s.
Approvals.Update	Edit the approvals of the UC’s.
Approvals.Delete	Eliminate UC approvals.
Approvals.List	Obtain the list of approvals from the UC’s.
Approvals.GetObject	Obtain the details of the approvals of the UC’s.
UC. Approvals	View UC approvals.
Calendars.List	Allows the list of calendars.
CreateDocument	Allows you to create a document.
DeleteDocument	Allows you to delete document.
GetDocument	Allows you to obtain a document.
SLAs.GetObject	Allows you to obtain objects from SLAs.
UpdateAccessObject	Allows you to update access object.

Role: Article Administrator Super User

Full item management is allowed. Including managing statuses, additional fields, approvals, rules, types, folders, and mail templates for articles.

Permission	Description Permit
States.Add	Add statuses to articles.
States.Update	Edit article statuses.
States.Delete	Delete statuses from items.
States.GetObject	Obtain the detail of the status of the articles.
States.List	Get the list of item statuses.
Article.States	Display item statuses.
Additionals.Add	Create additional fields in articles.
Additionals.Update	Edit additional article fields.
Additionals.Delete	Remove additional fields from items.
Additionals.List	Get the list of additional article fields.
Additionals.GetObject	Get the detail of additional fields of articles.
Article.Additionals	Display additional fields for articles.
Approvals.Add	Create approvals on items.
Approvals.Update	Edit article approvals.
Approvals.Delete	Delete article approvals.
Approvals.List	Get the list of item approvals.
Approvals.GetObject	Get the detail of article approvals.
Article.Approvals	Display item approvals.
Rules.Add	Create article rules.
Rules.Update	Edit article rules.
Rules.Delete	Delete article rules.
Rules.List	Get the list of rules for the articles.
Rules.GetObject	Get the item rules detail.
Article.Rules	Display article rules.
Models.Add	Add types in the knowledge base.
Models.Update	Edit types in the knowledge base.
Models.Delete	Delete types in the knowledge base.
Models.List	Get the list of types in the knowledge base.
Models.GetObject	Get the type detail in the knowledge base.
Article.Models	Visualize knowledge base types.
Folders.List	Get the list of article folders.
Folders.GetObject	Get the detail of article folders.
Folders.Update	Edit item folders.
Folders.Add	Add folders to articles.
Folders.Delete	Delete folders from articles.
Article.Folders	Display item folders.
MailTemplates.Add	Create article mail templates.
MailTemplates.Update	Edit article mail templates.
MailTemplates.Delete	Delete mail templates from articles.
MailTemplates.List	Get the list of article mail templates.
MailTemplates.GetObject	Get the detail of article mail templates.
Article.MailTemplates	Display article mail templates.
Times.List	Allows you to list times.

Role: Maintenance Administrator Super User

You have permissions to perform maintenance management. It includes the management of statuses, models, email templates, approvals, interfaces, views, surveys, times, tasks, risks, rules and additional fields for maintenance.

Permission	Description Permit
Additionals.Add	Create additional maintenance fields.
Additionals.Update	Edit additional maintenance fields.
Additionals.Delete	Delete additional maintenance fields.
Additionals.List	Get the list of additional maintenance fields.
Additionals.GetObject	Obtain the detail of additional maintenance fields.
Maintenance.Additionals	Display additional maintenance fields.
Rules.Add	Add rules to maintenance.
Rules.Update	Edit maintenance rules.
Rules.Delete	Delete maintenance rules.
Rules.List	Get the list of maintenance rules.
Rules.GetObject	Obtain the details of maintenance rules.
Maintenance.Rules	Display maintenance rules.
Risks.Add	Add risks to maintenance.
Risks.Update	Edit maintenance risks.
Risks.Delete	Eliminate maintenance risks.
Risks.List	Get the maintenance risk list.
Risks.GetObject	Obtain the details of maintenance risks.
Maintenance.Risks	Visualize maintenance risks.
Tasks.Add	Add tasks in maintenance.
Tasks.Update	Edit maintenance tasks.
Tasks.Delete	Eliminate maintenance tasks.
Tasks.List	Get the maintenance task list.
Tasks.GetObject	Obtain the details of maintenance tasks.
Maintenance.Tasks	Visualize maintenance tasks.
Times.Add	Add time to maintenance.
Times.Update	Edit maintenance times.
Times.Delete	Eliminate maintenance times.
Times.List	Get the list of maintenance times.
Times.GetObject	Obtain the detail of maintenance times.
Maintenance.Times	Visualize maintenance times.
Surveys.Add	Add surveys to maintenance.
Surveys.Update	Edit maintenance surveys.
Surveys.Delete	Delete surveys from maintenance.
Surveys.List	Get the list of maintenance surveys.
Surveys.GetObject	Obtain the details of the maintenance surveys.
Maintenance.Surveys	View maintenance surveys.
Views.Add	Add views to maintenance.
Views.Update	Edit maintenance views.
Views.Delete	Delete views from maintenance.
Views.List	Get the list of maintenance views.
Views.GetObject	Get the detail of the maintenance views.
Maintenance.Views	Access maintenance views.
Interface.Update	Edit maintenance interfaces.
Interface.List	Get the list of maintenance interfaces.
Interface.GetObject	Get the details of maintenance interfaces.
Maintenance.Interface	Visualize maintenance interfaces.
Approvals.Add	Add approvals to maintenance.
Approvals.Update	Edit maintenance approvals.
Approvals.Delete	Delete maintenance approvals.
Approvals.List	Get the list of maintenance approvals.
Approvals.GetObject	Obtain the detail of maintenance approvals.
Maintenance.Approvals	View maintenance approvals.
MailTemplates.Add	Add maintenance email templates.
MailTemplates.Update	Edit maintenance email templates.
MailTemplates.Delete	Delete maintenance email templates.
MailTemplates.List	Get the list of maintenance email templates.
MailTemplates.GetObject	Get the detail of maintenance email templates.
Maintenance.MailTemplates	Display maintenance email templates.
States.Add	Add statuses to maintenance.
States.Update	Edit maintenance statuses.
States.Delete	Delete maintenance statuses.
States.GetObject	Obtain the detail of maintenance statuses.
States.List	Get the list of maintenance statuses.
Maintenance.States	View maintenance statuses.
Models.Add	Add models to maintenance.
Models.Update	Edit maintenance models.
Models.Delete	Delete models from maintenance.
Models.List	Get the list of maintenance models.
Models.GetObject	Obtain the details of the maintenance models.
Maintenance.Models	Visualize maintenance models.
Add_Closed_Maintenance_Files	Allows you to add closed maintenance files.
Add_Closed_Maintenance_Note	Allows you to add closed maintenance notes.
Add_Closed_Task_Files	Allows you to add closed task files.
Add_Closed_Task_Note	Allows you to add closed assignment notes.
Add_Maintenance_Files	Allows you to add maintenance files.
Add_Maintenance_Note	Allows you to add maintenance notes.
Add_Task_Files	Allows you to add task files.
Add_Task_Note	Allows you to add task notes.
Close_Another_Specialist_Maintenance	It allows you to close maintenance from another specialist.
Close_Another_Specialist_Task	It allows you to close another specialist’s task.
Close_Maintenance	Allows maintenance to be closed.
Close_Task	Allows you to close task.
Delete_Maintenance_Relation	Allows you to eliminate maintenance relationship.
Edit_Another_Users_Maintenance_Tasks	Allows you to edit maintenance tasks of other users.
Edit_Maintenance	Allows you to edit maintenance.
Edit_Task	Allows you to edit task.
New_Maintenance	Allows new maintenance.
New_Maintenance_Relation	Allows for new maintenance relationship.
New_Maintenance_Task	Allows for new maintenance task.
New_Solution	Allows for a new solution.
New_Template	Allows new template.
Reassign_Cases	Allows you to reassign cases.
Remove_Maintenance_Files	Allows you to delete maintenance files.
Remove_Maintenance_Task	It allows you to eliminate maintenance tasks.
Remove_Task_Files	Allows you to delete task files.
Reopen_Maintenance	Allows maintenance to be reopened.
Task.Additionals	Allows for additional task items.
Task.Models	Allows task models.
Task.Rules	Allows task rules.
Task.States	Allows task statuses.
Task_Group	Allows task group.
Unassociate_Solution	Allows you to disassociate solution.
View_Associated_Solutions	Allows you to view associated solutions.
View_Maintenance_Attached_Files	Allows you to view maintenance attachments.
View_Maintenance_Cost	It allows you to see maintenance cost.
View_Maintenance_Survey_Results	Allows you to view maintenance survey results.
View_Maintenance_Times	Allows you to see maintenance times.
View_Task_Attached_Files	Allows you to view task attachments.