The following are the details of the Super Roles and permissions with their respective description, which you can later configure in the console ASMSAdministrator in the session of Roles.

⚐ Note: To return to the previous view, click General roles.

Select the Super Admin Role to be validated:

SAML	Change	CI	Client	Company
Contract	Event	Incident	WAVE	Package
Problem	Release	service	SeviceCall	SLA
Specialists	Supplier	Article	Maintenance

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Role: SAML administrator Super User

Allows you to configure authentication using the SAML protocol, where federated login is defined against an external identity provider (IdP) instead of local ASMS credentials.

Permission	Description Permit
SAML. View	Allows you to query the current SAML configuration (identity provider URL, certificate, attribute mapping).
SAML. Create	Allows you to create the initial SAML authentication configuration for your organization.
SAML. Update	Allows you to modify the parameters of the existing SAML configuration.
SAML. Delete	Allows you to delete the SAML configuration, reverting the login to the local credentials.

Role: Change Administrator Super User

The Change Registry manages the end-to-end configuration of the change management process: additional fields, approvals (internal or customer voters, vote threshold, and target statuses based on the outcome), tasks associated with their sequence, models that define the field template and behavior of each type of change, SLA times, risks calculated from numerical ranges that determine the Low, Medium, or High level, views with configurable lists and filters, business rules that trigger automations, statuses with their transitions and reasons, closing satisfaction surveys, interfaces that define visible or required fields based on status, and email templates for notifications.

Permission	Description Permit
MailTemplates.Add	Allows you to create a mail template for Change notifications, defining the event that triggers it, the recipients, and the content of the message.
MailTemplates.Update	Allows you to modify the subject, content, or recipients of an existing Change email template.
MailTemplates.Delete	Allows you to delete a Change email template, no longer sending the associated notification.
MailTemplates.List	Allows you to view the list of email templates configured for Change.
MailTemplates.GetObject	Allows you to view the details of a Change email template (event, recipients, and message body).
Change.MailTemplates	Enables access to the email templates screen within Change Admin.
Additionals.Add	It allows you to create an additional configurable field for the Change form, defining its type of data (text, date, list, numeric, among others), if it is mandatory and which other field it depends on.
Additionals.Update	Allows you to modify the data type, obligation, or dependencies of an additional Change field that has already been created.
Additionals.Delete	Allows you to remove an additional field from the Change form.
Additionals.List	Allows you to consult the list of additional fields configured for Change.
Additionals.GetObject	Allows you to view the configuration detail of an additional Change field.
Change.Additionals	Enables access to the additional fields screen within Change management.
Tasks.Add	It allows you to create a task associated with a Change model, defining its execution sequence within the process.
Tasks.Update	Allows you to modify the sequence or configuration of an existing Change task.
Tasks.Delete	Allows you to delete a task associated with Change.
Tasks.List	Allows you to view the list of tasks configured for Change.
Tasks.GetObject	Allows you to view the detail of a Change task, including its sequence within the process.
Change.Tasks	Enables access to the task screen within Change management.
Models.Add	It allows you to create a Change model, where you define the template that establishes the fields, states, and behavior of a specific type of change.
Models.Update	Allows you to modify the fields, states, or behavior defined in an existing Change model.
Models.Delete	Allows you to delete a Change model.
Models.List	Allows you to consult the list of models configured for Change.
Models.GetObject	Allows you to consult the detail of the template of fields, statuses and behavior of a Change model.
Change.Models	Enable the Changes category on the model screen.
Times.Add	It allows you to create an SLA time associated with Change, defining the expected attention or resolution period.
Times.Delete	Allows you to remove an SLA time set for Change.
Times.List	Allows you to consult the list of SLA times configured for Change.
Times.GetObject	Allows you to consult the detail of a Change SLA time.
Change.Times	Enables access to the SLA times screen within Change management.
Approvals.Add	It allows you to create an approval scheme for Change, defining the voters (internal or client), the required voting threshold and the target states according to the result.
Approvals.Update	Allows you to modify the voters, voting threshold, or target states of an existing Change approval scheme.
Approvals.Delete	Deletes an approval scheme configured for Change.
Approvals.List	Allows you to view the list of approval schemes configured for Change.
Approvals.GetObject	Allows you to view the details of a Change approval scheme, including its voters, threshold, and target states.
Change.Approvals	Enables access to the approvals screen within Change management.
Views.Add	It allows you to create a Change view, defining the columns, filters, and listing criteria that it will display.
Views.Update	Allows you to modify the columns or filters configured in an existing Change view.
Views.Delete	Allows you to delete a view that is set for Change.
Views.List	Allows you to view the list of views configured for Change.
Views.GetObject	Allows you to view the configuration detail of a Change view.
Change.Views	Enables access to the views screen within Change management.
Risks.Add	It allows you to create a numerical range of risk for Exchange, defining the limits that determine the Low, Medium or High level.
Risks.Update	Allows you to modify the limits of a risk range configured for Change.
Risks.Delete	Allows you to remove a risk range configured for Change.
Risks.List	Allows you to consult the list of risk ranges configured for Change.
Risks.GetObject	It allows you to consult the detail of a range of exchange risk and the level it determines.
Change.Risks	Enables access to the risk screen within Change management.
Rules.Add	Allows you to create a business rule for Change, defining the condition that triggers it and the automation that executes.
Rules.Update	Allows you to modify the condition or automation of an existing Change business rule.
Rules.Delete	Allows you to delete a business rule that is configured for Change.
Rules.List	Allows you to view the list of business rules configured for Change.
Rules.GetObject	Allows you to view the details of a Change business rule, including its condition and automation.
Change.Rules	Enables access to the business rules screen within Change management.
States.Add	It allows you to create a Change state, defining its allowed transitions and the associated reasons.
States.Update	Allows you to modify transitions or reasons for an existing Change state.
States.Delete	Allows you to delete a status set for Change.
States.GetObject	Allows you to view the details of a Change status, including its transitions and reasons.
States.List	Allows you to view the list of statuses configured for Change.
Change.States	Enables access to the status screen within Change management.
Surveys.Add	It allows you to create a satisfaction survey that is sent at the close of a Change.
Surveys.Update	Allows you to modify the questions or content of an existing Change satisfaction survey.
Surveys.Delete	Allows you to delete a satisfaction survey set for Change.
Surveys.List	Allows you to consult the list of satisfaction surveys configured for Change.
Surveys.GetObject	It allows you to consult the details of a satisfaction survey of Cambio.
Change.Surveys	Enables access to the survey screen within Change Administration.
Interface.Update	Allows you to modify which fields are visible or required in the Change form based on status.
Interface.List	Allows you to view the list of capture interfaces configured for Change.
Interface.GetObject	It allows you to consult the details of a Change interface, including the visibility and enforceability of the fields by status.
Change.Interface	Enables access to the interfaces screen within Change management.
Task.Additionals	Enable the Tasks category on the additional fields screen.
Task.Models	Enable the Tasks category on the model screen.
Task.Rules	Enable the Tasks category on the rules screen.
Task.States	Enable the Tasks category on the status screen.

Role: CI Administrator Super User

A CI (Configuration Item) represents an asset or infrastructure component managed in the CMDB. The role manages its additional fields, the approvals required to modify it, the folders that organize CIs hierarchically, business rules, lifecycle states, types or categories that classify it and determine its field template, capture interface, associated risks, integrations with external asset discovery sources, and mail templates.

Permission	Description Permit
Additionals.Add	It allows you to create an additional configurable field for the CI form, defining its data type, whether it is mandatory and which other field it depends on.
Additionals.Update	Allows you to modify the data type, obligation, or dependencies of an additional CI field that has already been created.
Additionals.Delete	Allows you to remove an additional field from the CI form.
Additionals.List	Allows you to view the list of additional fields configured for CI.
Additionals.GetObject	Allows you to view the configuration detail of an additional CI field.
CI.Additionals	Enables access to the additional fields screen within CI management.
Approvals.Add	It allows you to create an approval scheme to modify an IC, defining the voters and the required voting threshold.
Approvals.Update	Allows you to modify the voters or voting threshold of an existing IQ approval scheme.
Approvals.Delete	Allows you to delete an approval scheme configured for CI.
Approvals.List	Allows you to view the list of approved schemes configured for CI.
Approvals.GetObject	Allows you to view the detail of an IC approval scheme, including its voters and threshold.
CI.Approvals	Enables access to the approvals screen within CI management.
Folders.List	It allows you to consult the list of folders used to organize the CI’s in a hierarchical way.
Folders.GetObject	Allows you to consult the detail of a CI organization folder.
Folders.Update	Allows you to modify the name or hierarchical location of a CI folder.
Folders.Add	It allows you to create a folder to organize the CI’s in a hierarchical way.
Folders.Delete	Allows you to delete a CI’s organization folder.
CI.Folders	Enables access to the folders screen within CI management.
Rules.Add	It allows you to create a business rule for CI, defining the condition that triggers it and the automation that executes.
Rules.Update	Allows you to modify the condition or automation of an existing CI business rule.
Rules.Delete	Allows you to delete a business rule configured for CI.
Rules.List	Allows you to view the list of business rules configured for CI.
Rules.GetObject	Allows you to view the details of a CI business rule, including its condition and automation.
CI.Rules	Enables access to the business rules screen within CI management.
States.Add	It allows you to create a state of the CI lifecycle, defining its allowed transitions.
States.Update	Allows you to modify transitions from an existing CI state.
States.Delete	Allows you to delete a state configured for CI.
States.GetObject	Allows you to view the detail of a CI lifecycle status.
States.List	Allows you to view the list of states configured for CI.
CI.States	Enables access to the status screen within CI management.
Models.Add	It allows you to create a type or category of CI, defining the template of fields that classifies it within the CMDB.
Models.Update	Allows you to modify the field template of an existing CI type or category.
Models.Delete	Allows you to delete a type or category configured in the CMDB.
Models.List	Allows you to consult the list of types or categories configured in the CMDB.
Models.GetObject	Allows you to view the detail of the field template for a CI type or category.
CI.Models	Enables access to the types or categories screen within the CMDB administration.
Interface.Update	Allows you to modify which fields are visible or required in the CI capture form.
Interface.List	Allows you to view the list of capture interfaces configured for CI.
Interface.GetObject	Allows you to query the detail of a CI capture interface.
CI.Interface	Enables access to the interface screen within CI management.
Risks.Add	It allows you to create a numerical range of risk for IQ, defining the limits that determine its level.
Risks.Update	Allows you to modify the limits of a risk range configured for CI.
Risks.Delete	Allows you to eliminate a risk range configured for CI.
Risks.List	Allows you to consult the list of risk ranges configured for CI.
Risks.GetObject	Allows you to consult the detail of an IC risk range.
CI.Risks	Enables access to the risk screen within CI management.
Integrations.GetObject	Allows you to view the details of a sync integration with an external asset discovery feed.
Integrations.Update	Allows you to modify the connection parameters of an existing CI integration.
Integrations.List	Allows you to view the list of integrations configured for CI.
Integrations.Add	Allows you to create a CI integration with an external source of asset discovery.
Integrations.Delete	Allows you to delete an integration configured for CI.
CI.Integrations	Enables access to the integrations screen within CI management.
MailTemplates.Add	Allows you to create an email template for CI notifications.
MailTemplates.Update	Allows you to modify the content or recipients of an existing CI mail template.
MailTemplates.Delete	Allows you to delete a CI mail template.
MailTemplates.List	Allows you to view the list of email templates configured for CI.
MailTemplates.GetObject	Allows you to view the detail of a CI email template.
CI.MailTemplates	Enables access to the mail templates screen within CI Administration.
Times.List	Allows you to consult the list of SLA times available to associate with CI.

Role: Client Administrator Super User

ASMS does not distinguish a separate Client entity from a User: a client is a user whose associated type is Client, where the end user who reports cases is defined, as opposed to the Specialist, who corresponds to the internal agent. The role grants access to the client management screen and allows you to configure the capture interface, additional fields, satisfaction surveys, customer groups, and mail templates associated with this type of user, and includes the CRUD of users shared between clients and specialists.

Permission	Description Permit
Clients.Interface	Enables access to the Client form capture interface screen.
Interface.Update	It allows you to modify which fields of the Customer form are visible or mandatory (document, company, email, telephone numbers, address, direct manager, calendar, among others).
Interface.List	Allows you to consult the list of capture interfaces configured for Client.
Interface.GetObject	Allows you to consult the detail of the Customer capture interface.
Clients.Additionals	Enables access to the additional fields screen of the Customer form.
Additionals.Add	Allows you to create an additional configurable field for the Customer form.
Additionals.Update	Allows you to modify the settings of an additional existing Customer field.
Additionals.Delete	Allows you to remove an additional field from the Customer form.
Additionals.List	Allows you to consult the list of additional fields configured for Customer.
Additionals.GetObject	Allows you to consult the detail of an additional Customer field.
Clients.Surveys	Enables access to the Customer Satisfaction Surveys screen.
Surveys.Add	Allows you to create a Customer Satisfaction Survey, including the response token with which the customer diligently diligences.
Surveys.Update	Allows you to modify the questions or content of an existing Customer Satisfaction survey.
Surveys.Delete	Allows you to delete a satisfaction survey set up for Customer.
Surveys.List	Allows you to consult the list of satisfaction surveys configured for Customer.
Surveys.GetObject	Allows you to consult the details of a Customer satisfaction survey.
ClientGroups	Enables access to the customer groups screen.
Groups.Add	It allows you to create a group of customers, typically used to give collective visibility of cases between users of the same company.
Groups.Update	Allows you to modify the members or settings of an existing customer group.
Groups.Delete	Allows you to delete a group of customers.
Groups.GetObject	It allows you to consult the details of a group of customers.
Groups.List	Allows you to consult the list of customer groups.
Groups.AddProject	It allows you to associate a project with a group of customers.
Groups.DeleteProject	Allows you to disassociate a project from a customer group.
Clients.MailTemplates	Enables access to the Client email templates screen.
MailTemplates.Add	Allows you to create a mail template for Customer, including the self-registration template that is sent when a customer first registers in the portal.
MailTemplates.Update	Allows you to modify the content or recipients of an existing Customer mail template.
MailTemplates.Delete	Allows you to delete a Customer mail template.
MailTemplates.List	Allows you to consult the list of email templates configured for Client.
MailTemplates.GetObject	Allows you to view the detail of a Customer mail template.
User.Add	It allows you to create a user of type Client or Specialist, registering data such as document, company, email, telephone numbers, address, direct manager, calendar and permission profile.
User.AddProject	Allows you to associate a project with a user.
User.Delete	Allows you to delete a user of type Client or Specialist.
User.DeleteProject	Allows you to detach a project from a user.
User.GetObject	It allows you to consult the details of a user, including their contact details, location and direct manager.
User.ListClient	Allows you to consult the list of users of type Client.
User.ListSpecialist	Allows you to consult the list of Specialist users.
User.Update	Allows you to modify the data of a user of type Client or Specialist.
Clients	Allows access to the full client management screen.
SLAs.List	It allows you to consult the list of SLA’s available to associate with the customer’s profile.

Role: Company Administrator Super User

In the data model, a Company and a Vendor correspond to the same entity type (Vendor), differentiated only by the role or type assigned to them. This role manages the capture interface and the additional fields of the company form.

Permission	Description Permit
Companys.Interface	Enables access to the Company Form Capture Interface screen.
Interface.Update	Allows you to modify which fields of the Company form are visible or required.
Interface.List	Allows you to consult the list of capture interfaces configured for Company.
Interface.GetObject	Allows you to consult the details of the Company capture interface.
Companys.Additionals	Enables access to the additional fields screen of the Company form.
Additionals.Add	It allows you to create an additional configurable field for the Company form, defining its type of data and obligatory nature.
Additionals.Update	Allows you to modify the settings of an additional existing Company field.
Additionals.Delete	Allows you to remove an additional field from the Company form.
Additionals.List	Allows you to consult the list of additional fields configured for Company.
Additionals.GetObject	Allows you to consult the detail of an additional Company field.

Role: Contract Administrator Super User

It models financial documents in a broad way: contracts, invoices and other documents, differentiated by an internal type. A contract registers number, description, economic value, warranty, start and end dates, days of notice notice and the alarm of upcoming expiration, and is associated with the company or supplier, the type of document, the model or type of contract that defines its field template, the area and the responsible user, the email template that notifies the expiration, the current status and the reason for its last transition, in addition to relating to CI’s, Services, SLA’s, Projects and other contracts through a parent-child relationship (for example, a framework contract and its annexes). The role manages the mail templates, statuses, additional fields and contract models.

Permission	Description Permit
Contracts.MailTemplates	Enables access to the email templates screen within Contracts management.
MailTemplates.Add	It allows you to create an email template for Contracts, conceptually triggered by the alarm of the upcoming expiration of the contract.
MailTemplates.Update	Allows you to modify the content or recipients of an existing Contracts mail template.
MailTemplates.Delete	Allows you to delete an email template from Contracts, no longer sending the associated expiration notice.
MailTemplates.List	Allows you to consult the list of mail templates configured for Contracts.
MailTemplates.GetObject	Allows you to consult the detail of a Contracts email template.
Contract.States	Enables access to the status screen within Contracts management.
States.Add	It allows you to create a Contract status, defining whether it corresponds to a current or already closed contract and the reason associated with its transition.
States.Update	Allows you to modify the transitions or reason for an existing Contract status.
States.Delete	Allows you to delete a status configured for Contract.
States.GetObject	Allows you to view the details of a Contract status, including the reason for the last transition.
States.List	Allows you to view the list of statuses configured for Contract.
Contract.Additionals	Enables access to the additional fields screen within Contracts management.
Additionals.Add	It allows you to create an additional configurable field for the Contract form, defining its type of data and obligatory nature.
Additionals.Update	Allows you to modify the type of data or the mandatory nature of an additional field of existing Contract.
Additionals.Delete	Allows you to remove an additional field from the Contract form.
Additionals.List	Allows you to consult the list of additional fields configured for Contract.
Additionals.GetObject	Allows you to consult the configuration detail of an additional Contract field.
Contract.Models	Enables access to the models screen within Contracts management.
Models.Add	It allows you to create a model or type of contract, where you define the template of fields that classify a contract, invoice or other document.
Models.Update	Allows you to modify the field template of an existing Contract model.
Models.Delete	Allows you to delete a model configured for Contract.
Models.GetObject	Allows you to consult the detail of the field template of a Contract model.
Times.List	Allows you to consult the list of SLA times available to associate with Contract.

Role: Event Administrator Super User

An event represents a notification or event captured by monitoring, such as an infrastructure alert. The role manages event lifecycle states, additional fields, business rules that automate event handling, and event connectors, where integrations with external monitoring sources—SNMP, mail, or APIs—that automatically generate events in ASMS are defined.

Permission	Description Permit
States.Add	It allows you to create a state of the life cycle of the Event, defining its allowed transitions.
States.Update	Allows you to modify transitions from an existing Event state.
States.Delete	Allows you to delete a status configured for Event.
States.GetObject	Allows you to view the detail of an Event lifecycle status.
States.List	Allows you to view the list of statuses configured for Event.
Event.States	Enables access to the status screen within Event management.
Additionals.Add	It allows you to create an additional configurable field for the Event form, defining its data type and obligatory nature.
Additionals.Update	Allows you to modify the data type or the mandatory nature of an additional existing Event field.
Additionals.Delete	Allows you to remove an additional field from the Event form.
Additionals.List	Allows you to view the list of additional fields configured for Event.
Additionals.GetObject	Allows you to view the configuration detail of an additional Event field.
Event.Additionals	Enables access to the additional fields screen within Event management.
Rules.Add	It allows you to create a business rule for Event, defining the condition that triggers it and the automation that executes on its processing.
Rules.Update	Allows you to modify the condition or automation of an existing Event business rule.
Rules.Delete	Allows you to delete a business rule configured for Event.
Rules.List	Allows you to view the list of business rules configured for Event.
Rules.GetObject	Allows you to view the detail of an Event business rule, including its condition and automation.
Event.Rules	Enables access to the business rules screen within Event management.
EventConnectors	Enables access to the event connectors screen, integration with external monitoring sources (SNMP, mail or API) that automatically generate events in ASMS.
EventConnectors.GetObject	It allows you to consult the detail of an event connector, including its connection parameters with the external monitoring source.
EventConnectors.Update	Allows you to modify the connection parameters of an existing event connector.
EventConnectors.List	Allows you to view the list of configured event connectors.
EventConnectors.Add	It allows you to create an event connector with an external monitoring source (SNMP, mail, or API).
EventConnectors.Delete	Allows you to delete a configured event connector.

Role: Incident Administrator Super User

Records a user-reported service outage or degradation. The role manages additional fields, lifecycle states, the capture interface that defines visible or required fields based on status, models that define incident type behavior, response and remediation SLA times, associated tasks, approvals, risks, views, business rules, close-out satisfaction surveys, and mail templates.

Permission	Description Permit
MailTemplates.Add	Allows you to create a mail template for Incident notifications, defining the event that triggers it, the recipients, and the content of the message.
MailTemplates.Update	Allows you to modify the subject, content, or recipients of an existing Incident mail template.
MailTemplates.Delete	Allows you to delete an Incident mail template, no longer sending the associated notification.
MailTemplates.List	Allows you to consult the list of email templates configured for Incident.
MailTemplates.GetObject	Allows you to view the details of an Incident email template (event, recipients, and message body).
Incident.MailTemplates	Enables access to the mail templates screen within the Incident administration.
Additionals.Add	It allows you to create an additional configurable field for the Incident form, defining its data type, if it is mandatory and what other field it depends on.
Additionals.Update	Allows you to modify the data type, obligatoriness, or dependencies of an additional Incident field already created.
Additionals.Delete	Allows you to delete an additional field from the Incident form.
Additionals.List	Allows you to view the list of additional fields configured for Incident.
Additionals.GetObject	Allows you to consult the configuration detail of an additional Incident field.
Incident.Additionals	Enables access to the additional fields screen within the Incident administration.
States.Add	It allows you to create an Incident status, defining its allowed transitions and the associated reasons.
States.Update	Allows you to modify transitions or reasons for an existing Incident status.
States.Delete	Allows you to delete a status configured for Incident.
States.GetObject	Allows you to view the details of an Incident status, including its transitions and reasons.
States.List	Allows you to consult the list of statuses configured for Incident.
Incident.States	Enables access to the status screen within Incident management.
Interface.Update	Allows you to modify which fields are visible or required in the Incident form based on status.
Interface.List	Allows you to view the list of capture interfaces configured for Incident.
Interface.GetObject	Allows you to view the details of an Incident interface, including the visibility and enforceability of fields by status.
Incident.Interface	Enables access to the interfaces screen within Incident management.
Models.Add	It allows you to create an Incident model, where you define the template that establishes the fields and behavior of a specific type of incident.
Models.Update	Allows you to modify the fields or behavior defined in an existing Incident model.
Models.Delete	Allows you to delete an Incident model.
Models.List	Allows you to consult the list of models configured for Incident.
Models.GetObject	Allows you to view the detail of the field and behavior template of an Incident model.
Incident.Models	Enables access to the models screen within the Incident administration.
Times.Add	It allows you to create an SLA time associated with Incident, defining the expected response or solution time.
Times.Update	Allows you to modify the timeframe of an SLA configured for Incident.
Times.Delete	Allows you to delete an SLA time configured for Incident.
Times.List	Allows you to consult the list of SLA times configured for Incident.
Times.GetObject	Allows you to consult the detail of an Incident SLA time.
Incident.Times	Enables access to the SLA times screen within Incident management.
Tasks.Add	It allows you to create a task associated with an Incident model, defining its execution sequence within the process.
Tasks.Update	Allows you to modify the sequence or configuration of an existing Incident task.
Tasks.Delete	Allows you to delete a task associated with Incident.
Tasks.List	Allows you to view the list of tasks configured for Incident.
Tasks.GetObject	Allows you to view the detail of an Incident task, including its sequence within the process.
Incident.Tasks	Enables access to the task screen within Incident management.
Approvals.Add	It allows you to create an approval scheme for Incident, defining the voters, the required voting threshold and the target states according to the result.
Approvals.Update	Allows you to modify the voters, voting threshold, or target states of an existing Incident approval scheme.
Approvals.Delete	Allows you to delete an approval scheme configured for Incident.
Approvals.List	Allows you to view the list of approval schemes configured for Incident.
Approvals.GetObject	Allows you to view the details of an Incident approval scheme, including its voters, threshold, and target states.
Incident.Approvals	Enables access to the approvals screen within Incident management.
Risks.Add	It allows you to create a numerical risk range for Incident, defining the limits that determine the Low, Medium or High level.
Risks.Update	Allows you to modify the limits of a risk range configured for Incident.
Risks.Delete	Allows you to delete a risk range configured for Incident.
Risks.List	Allows you to consult the list of risk ranges configured for Incident.
Risks.GetObject	It allows you to consult the detail of an Incident risk range and the level it determines.
Incident.Risks	Enables access to the risk screen within Incident management.
Views.Add	It allows you to create an Incident view, defining the columns, filters and the listing criteria that it will display.
Views.Update	Allows you to modify the columns or filters configured in an existing Incident view.
Views.Delete	Allows you to delete a view configured for Incident.
Views.List	Allows you to view the list of views configured for Incident.
Views.GetObject	Allows you to view the configuration detail of an Incident view.
Incident.Views	Enables access to the views screen within Incident management.
Rules.Add	Allows you to create a business rule for Incident, defining the condition that triggers it and the automation that executes.
Rules.Update	Allows you to modify the condition or automation of an existing Incident business rule.
Rules.Delete	Allows you to delete a business rule configured for Incident.
Rules.List	Allows you to view the list of business rules configured for Incident.
Rules.GetObject	Allows you to view the detail of an Incident business rule, including its condition and automation.
Incident.Rules	Enables access to the business rules screen within Incident management.
Surveys.Add	It allows you to create a satisfaction survey that is sent at the end of an Incident.
Surveys.Update	Allows you to modify the questions or content of an existing Incident satisfaction survey.
Surveys.Delete	Allows you to delete a satisfaction survey set for Incident.
Surveys.List	Allows you to consult the list of satisfaction surveys configured for Incident.
Surveys.GetObject	Allows you to consult the details of an Incident satisfaction survey.
Incident.Surveys	Enables access to the survey screen within the Incident administration.
Task.Additionals	Enable the Tasks category on the additional fields screen.
Task.Models	Enable the Tasks category on the models screen.
Task.Rules	Enable the Tasks category on the rules screen.
Task.States	Enable the Tasks category on the status screen.

Role: OLA Administrator Super User

In the data model, the business class that manages agreements wraps the functionality to operate on all SLA, OLA, and UC agreements, differentiated by type. The OLA (Operational Level Agreement) represents the internal engagement between areas of the organization that supports an SLA with the customer. The role manages mail templates, statuses, additional fields, and agreement approvals.

Permission	Description Permit
SLAs.Add	It allows you to create an agreement (SLA, OLA or UC), since the type of business that manages them operates on the three types differentiated by their classification.
SLAs.Update	Allows you to modify the terms of an existing agreement.
SLAs.Delete	Allows you to delete a configured agreement.
Services.GetObject	Allows you to consult the details of the service associated with an agreement.
Waves	Enable access to the OLA’s listing screen.
SLAs.ListOLA	It allows you to consult the list of OLA’s related to a specific SLA.
MailTemplates.Add	Allows you to create an email template for OLA notifications.
MailTemplates.Update	Allows you to modify the content or recipients of an existing OLA mail template.
MailTemplates.Delete	Allows you to delete an OLA email template, no longer sending the associated notification.
MailTemplates.List	Allows you to consult the list of email templates configured for OLA.
MailTemplates.GetObject	Allows you to consult the detail of an OLA email template.
WAVE. MailTemplates	Enables access to the email templates screen within OLA Administration.
States.Add	It allows you to create an OLA state, defining its allowed transitions.
States.Update	Allows you to modify transitions from an existing OLA state.
States.Delete	Allows you to delete a state configured for OLA.
States.GetObject	Allows you to consult the detail of an OLA status.
States.List	Allows you to consult the list of states configured for OLA.
WAVE. States	Enables access to the status screen within OLA management.
Additionals.Add	It allows you to create an additional configurable field for the OLA form, defining its type of data and obligatory nature.
Additionals.Update	Allows you to modify the data type or the mandatory nature of an additional existing OLA field.
Additionals.Delete	Allows you to remove an additional field from the OLA form.
Additionals.List	Allows you to consult the list of additional fields configured for OLA.
Additionals.GetObject	Allows you to consult the configuration detail of an additional OLA field.
WAVE. Additionals	Enables access to the additional fields screen within OLA Administration.
Approvals.Add	It allows you to create an approval scheme for OLA, defining the voters and the required voting threshold.
Approvals.Update	Allows you to modify the voters or vote threshold of an existing OLA approval scheme.
Approvals.Delete	Allows you to delete an approval scheme configured for OLA.
Approvals.List	Allows you to consult the list of approval schemes configured for OLA.
Approvals.GetObject	Allows you to view the detail of an OLA approval scheme, including its voters and threshold.
WAVE. Approvals	Enables access to the approvals screen within OLA management.
Calendars.List	It allows you to consult the list of calendars available to associate with the agreement.
CreateDocument	Allows you to attach a document to the agreement.
DeleteDocument	Allows you to delete a document attached to the agreement.
GetDocument	Allows you to consult a document attached to the agreement.
SLAs.GetObject	It allows you to consult the details of an SLA, OLA or UC agreement.
UpdateAccessObject	Allows you to update the access permissions configured on the agreement.

Role: Package Administrator Super User

Represents a deployable/installable software package or set of components managed from the CMDB. The role manages the package lifecycle states, the types or models that classify it, additional fields, and business rules.

Permission	Description Permit
States.Add	It allows you to create a state of the life cycle of the Package, defining its allowed transitions.
States.Update	Allows you to modify transitions from an existing Package state.
States.Delete	Allows you to delete a state configured for Package.
States.GetObject	Allows you to view the detail of a Package lifecycle status.
States.List	Allows you to view the list of configured statuses for Package.
Package.States	Enables access to the status screen within Package management.
Models.Add	It allows you to create a type or model of Package, defining the classification of the package within the CMDB.
Models.Update	Allows you to modify the classification of an existing Package type or model.
Models.Delete	Allows you to delete a type or model configured for Package.
Models.List	Allows you to consult the list of types or models configured for Package.
Models.GetObject	Allows you to consult the details of a type or model of Package.
Package.Models	Enables access to the type or model screen within the Package management.
Additionals.Add	It allows you to create an additional configurable field for the Package form, defining its data type and obligation.
Additionals.Update	Allows you to modify the data type or the mandatory nature of an additional field in the existing Package.
Additionals.Delete	Allows you to remove an additional field from the Package form.
Additionals.List	Allows you to view the list of additional fields configured for Package.
Additionals.GetObject	Allows you to view the configuration detail of an additional Package field.
Package.Additionals	Enables access to the additional fields screen within the Package admin.
Rules.Add	Allows you to create a business rule for Package, defining the condition that triggers it and the automation that executes.
Rules.Update	Allows you to modify the condition or automation of an existing Package business rule.
Rules.Delete	Allows you to delete a business rule configured for Package.
Rules.List	Allows you to view the list of business rules configured for Package.
Rules.GetObject	Allows you to view the details of a Package business rule, including its condition and automation.
Package.Rules	Enables access to the business rules screen within Package management.
Packages	Enables access to the full Package management screen.
Times.List	Allows you to consult the list of SLA times available to associate with Package.

Role: Problem Administrator Super User

The Problem records the root cause underlying one or more recurring incidents, allowing it to be treated independently of the reported symptom. Unlike Incident or Change, it does not handle approvals or risks as its own module: the role manages the email templates, additional fields, associated tasks, models that define the template for each type of problem, SLA times, views, business rules, satisfaction surveys, lifecycle states, and the capture interface.

Permission	Description Permit
MailTemplates.Add	Allows you to create a mail template for Problem notifications, defining the triggering event, recipients, and message content.
MailTemplates.Update	Allows you to modify the subject, content, or recipients of an existing Issue email template.
MailTemplates.Delete	Allows you to delete an email template from Problem, no longer sending the associated notification.
MailTemplates.List	Allows you to view the list of mail templates configured for Problem.
MailTemplates.GetObject	Allows you to view the details of a Problem email template (event, recipients, and message body).
Problem.MailTemplates	Enables access to the email templates screen within the Issue admin.
Tasks.Add	It allows you to create a task associated with a Problem model, defining its execution sequence within the process.
Tasks.Update	Allows you to modify the sequence or configuration of an existing Problem task.
Tasks.Delete	Allows you to delete a task associated with Problem.
Tasks.List	Allows you to view the list of tasks configured for Problem.
Tasks.GetObject	Allows you to view the detail of a Problem task, including its sequence within the process.
Problem.Tasks	Enables access to the task screen within the Problem administration.
Models.Add	It allows you to create a Problem model, where you define the template that establishes the fields and behavior of a specific type of problem.
Models.Update	Allows you to modify the fields or behavior defined in an existing Problem model.
Models.Delete	Allows you to delete a Problem model.
Models.List	Allows you to consult the list of models configured for Problem.
Models.GetObject	Allows you to view the detail of the field template and behavior of a Problem model.
Problem.Models	Enable the Issues category on the model screen.
Times.Add	It allows you to create an SLA time associated with Problem, defining the expected attention or resolution time.
Times.Update	Allows you to modify the term of an SLA time set for Problem.
Times.Delete	Allows you to delete an SLA time set for Problem.
Times.List	Allows you to consult the list of SLA times configured for Problem.
Times.GetObject	Allows you to consult the detail of a Problem SLA time.
Problem.Times	Enables access to the SLA times screen within the Problem administration.
Views.Add	It allows you to create a Problem view, defining the columns, filters, and listing criteria that it will display.
Views.Update	Allows you to modify the columns or filters configured in an existing Problem view.
Views.Delete	Allows you to delete a view that is set for Problem.
Views.List	Allows you to view the list of views configured for Problem.
Views.GetObject	Allows you to view the configuration detail of a Problem view.
Problem.Views	Enables access to the views screen within the Issue admin.
Additionals.Add	It allows you to create an additional configurable field for the Problem form, defining its data type, whether it is mandatory and which other field it depends on.
Additionals.Update	Allows you to modify the data type, obligation, or dependencies of an additional Problem field that has already been created.
Additionals.Delete	Allows you to remove an additional field from the Problem form.
Additionals.List	Allows you to view the list of additional fields configured for Problem.
Additionals.GetObject	Allows you to consult the configuration detail of an additional Problem field.
Problem.Additionals	Enables access to the additional fields screen within the Issue admin.
Rules.Add	Allows you to create a business rule for Problem, defining the condition that triggers it and the automation that executes.
Rules.Update	Allows you to modify the condition or automation of an existing Problem business rule.
Rules.Delete	Allows you to delete a business rule that is configured for Problem.
Rules.List	Allows you to view the list of business rules configured for Problem.
Rules.GetObject	Allows you to view the detail of an Issue business rule, including its condition and automation.
Problem.Rules	Enables access to the business rules screen within the Issue administration.
States.Add	It allows you to create a Problem status, defining its allowed transitions and the associated reasons.
States.Update	Allows you to modify transitions or reasons for an existing Problem state.
States.Delete	Allows you to delete a status configured for Problem.
States.GetObject	Allows you to view the details of a Problem status, including its transitions and reasons.
States.List	Allows you to view the list of statuses configured for Problem.
Problem.States	Enables access to the status screen within the Issue admin.
Surveys.Add	Allows you to create a satisfaction survey that is sent at the close of an Issue.
Surveys.Update	Allows you to modify the questions or content of an existing Problem satisfaction survey.
Surveys.Delete	Allows you to delete a satisfaction survey set for Problem.
Surveys.List	Allows you to consult the list of satisfaction surveys configured for Problem.
Surveys.GetObject	Allows you to view the details of a Problem satisfaction survey.
Problem.Surveys	Enables access to the survey screen within the Issue admin.
Interface.Update	Allows you to modify which fields are visible or required in the Problem form based on status.
Interface.List	Allows you to view the list of capture interfaces configured for Problem.
Interface.GetObject	Allows you to view the details of an Issue interface, including the visibility and enforceability of fields by status.
Problem.Interface	Enables access to the interfaces screen within Problem management.
Task.Additionals	Enable the Tasks category on the additional fields screen.
Task.Models	Enable the Tasks category on the models screen.
Task.Rules	Enable the Tasks category on the rules screen.
Task.States	Enable the Tasks category on the status screen.

Role: Release Administrator Super User

The Release represents the coordinated deployment of one or more changes to production. The role manages mail templates, additional fields, associated tasks, models that define the template for each type of release, approvals (voters, vote threshold, and target statuses based on outcome), SLA times, risks calculated from numerical ranges that determine the Low, Medium, or High level, views, business rules, satisfaction surveys, lifecycle states, and the capture interface.

Permission	Description Permit
MailTemplates.Add	Allows you to create a mail template for Release notifications, defining the event that triggers it, the recipients, and the content of the message.
MailTemplates.Update	Allows you to modify the subject, content, or recipients of an existing Release mail template.
MailTemplates.Delete	Allows you to delete a mail template from Release, no longer sending the associated notification.
MailTemplates.List	Allows you to consult the list of email templates configured for Release.
MailTemplates.GetObject	Allows you to view the details of a Release mail template (event, recipients, and message body).
Release.MailTemplates	Enables access to the mail templates screen within Release management.
Additionals.Add	It allows you to create an additional configurable field for the Release form, defining its data type, if it is mandatory and which other field it depends on.
Additionals.Update	Allows you to modify the data type, obligation, or dependencies of an additional Release field that has already been created.
Additionals.Delete	Allows you to delete an additional field from the Release form.
Additionals.List	Allows you to consult the list of additional fields configured for Release.
Additionals.GetObject	Allows you to view the configuration detail of an additional Release field.
Release.Additionals	Enables access to the additional fields screen within the Release admin.
Tasks.Add	It allows you to create a task associated with a Release model, defining its execution sequence within the deployment process.
Tasks.Update	Allows you to modify the sequence or configuration of an existing Release task.
Tasks.Delete	Allows you to delete a task associated with Release.
Tasks.List	Allows you to view the list of tasks configured for Release.
Tasks.GetObject	Allows you to view the detail of a Release task, including its sequence within the process.
Release.Tasks	Enables access to the task screen within Release management.
Models.Add	It allows you to create a Release model, where you define the template that establishes the fields, states, and behavior of a specific type of release.
Models.Update	Allows you to modify the fields, states, or behavior defined in an existing Release model.
Models.Delete	Allows you to delete a Release model.
Models.List	Allows you to consult the list of models configured for Release.
Models.GetObject	Allows you to view the template detail of fields, statuses, and behavior of a Release model.
Release.Models	Enable the Releases category on the models screen.
Approvals.Add	It allows you to create an approval scheme for Release, defining the voters (internal or customer), the required vote threshold and the target states according to the result.
Approvals.Update	Allows you to modify the voters, voting threshold, or target states of an existing Release approval scheme.
Approvals.Delete	Allows you to delete an approval scheme configured for Release.
Approvals.List	Allows you to view the list of approval schemes configured for Release.
Approvals.GetObject	Allows you to view the details of a Release approval scheme, including its voters, threshold, and target states.
Release.Approvals	Enables access to the approvals screen within Release management.
Times.Add	It allows you to create an SLA time associated with Release, defining the expected attention or resolution time.
Times.Update	Allows you to modify the term of an SLA time configured for Release.
Times.Delete	Allows you to delete an SLA time configured for Release.
Times.List	Allows you to consult the list of SLA times configured for Release.
Times.GetObject	Allows you to view the detail of a Release SLA time.
Release.Times	Enables access to the SLA times screen within the Release administration.
Risks.Add	It allows you to create a numerical range of risk for Release, defining the limits that determine the Low, Medium or High level.
Risks.Update	Allows you to modify the limits of a risk range configured for Release.
Risks.Delete	Allows you to delete a risk range configured for Release.
Risks.List	Allows you to consult the list of risk ranges configured for Release.
Risks.GetObject	Allows you to view the details of a Release risk range and the level it determines.
Release.Risks	Enables access to the risk screen within Release management.
Rules.Add	Allows you to create a business rule for Release, defining the condition that triggers it and the automation that executes.
Rules.Update	Allows you to modify the condition or automation of an existing Release business rule.
Rules.Delete	Allows you to delete a business rule configured for Release.
Rules.List	Allows you to view the list of business rules configured for Release.
Rules.GetObject	Allows you to view the details of a Release business rule, including its condition and automation.
Release.Rules	Enables access to the business rules screen within Release management.
Views.Add	It allows you to create a Release view, defining the columns, filters, and listing criteria that it will display.
Views.Update	Allows you to modify the columns or filters configured in an existing Release view.
Views.Delete	Allows you to delete a view configured for Release.
Views.List	Allows you to view the list of views configured for Release.
Views.GetObject	Allows you to view the configuration detail of a Release view.
Release.Views	Enables access to the views screen within Release management.
Surveys.Add	It allows you to create a satisfaction survey that is sent at the close of a Release.
Surveys.Update	Allows you to modify the questions or content of an existing Release satisfaction survey.
Surveys.Delete	Allows you to delete a satisfaction survey configured for Release.
Surveys.List	Allows you to consult the list of satisfaction surveys configured for Release.
Surveys.GetObject	Allows you to view the details of a Release satisfaction survey.
Release.Surveys	Enables access to the polls screen within the Release admin.
States.Add	It allows you to create a Release state, defining its allowed transitions and the associated reasons.
States.Update	Allows you to modify transitions or reasons for an existing Release state.
States.Delete	Allows you to delete a state configured for Release.
States.GetObject	Allows you to view the details of a Release status, including its transitions and reasons.
States.List	Allows you to consult the list of states configured for Release.
Release.States	Enables access to the status screen within Release management.
Interface.Update	Allows you to modify which fields are visible or required in the Release form based on status.
Interface.List	Allows you to consult the list of capture interfaces configured for Release.
Interface.GetObject	Allows you to view the details of a Release interface, including the visibility and enforceability of fields by status.
Release.Interface	Enables access to the interfaces screen within Release management.
Task.Additionals	Enable the Tasks category on the additional fields screen.
Task.Models	Enable the Tasks category on the models screen.
Task.Rules	Enable the Tasks category on the rules screen.
Task.States	Enable the Tasks category on the status screen.

Role: Service Administrator Super User

The Service is the item published in the service catalog that the end user can request. The role manages the service’s availability statuses, additional fields, approvals required to request it, catalog organization folders, business rules, and associated mail templates.

Permission	Description Permit
States.Add	It allows you to create a Service availability status, defining its allowed transitions.
States.Update	Allows you to modify transitions from an existing Service state.
States.Delete	Allows you to delete a status configured for Service.
States.GetObject	Allows you to consult the details of a Service availability status.
States.List	Allows you to consult the list of states configured for Service.
Service.States	Enables access to the status screen within Service administration.
Additionals.Add	It allows you to create an additional configurable field for the Service request form, defining its data type, whether it is mandatory and which other field it depends on.
Additionals.Update	Allows you to modify the data type, obligation, or dependencies of an additional Service field that has already been created.
Additionals.Delete	Allows you to remove an additional field from the Service form.
Additionals.List	Allows you to consult the list of additional fields configured for Service.
Additionals.GetObject	Allows you to consult the configuration detail of an additional Service field.
Service.Additionals	Enables access to the additional fields screen within the Service administration.
Approvals.Add	It allows you to create an approval scheme required to request a Service, defining the voters and the voting threshold.
Approvals.Update	Allows you to modify the voters or voting threshold of an existing Service approval scheme.
Approvals.Delete	Allows you to delete an approval scheme configured for Service.
Approvals.List	Allows you to view the list of approval schemes configured for Service.
Service.Approvals	Enables access to the approvals screen within Service management.
Folders.List	It allows you to consult the list of folders used to organize the services within the catalog.
Folders.GetObject	Allows you to view the detail of an organization folder in the service catalog.
Folders.Update	Allows you to modify the name or hierarchical location of a Service Catalog folder.
Folders.Add	Allows you to create a folder to organize the services within the catalog.
Folders.Delete	Allows you to delete an organization folder from the service catalog.
Service.Folders	Enables access to the folders screen within Service management.
Rules.Add	It allows you to create a business rule for Service, defining the condition that triggers it and the automation that executes.
Rules.Update	Allows you to modify the condition or automation of an existing Service business rule.
Rules.Delete	Allows you to delete a business rule configured for Service.
Rules.List	Allows you to view the list of business rules configured for Service.
Rules.GetObject	Allows you to view the detail of a Service business rule, including its condition and automation.
Service.Rules	Enables access to the business rules screen within Service management.
MailTemplates.Add	Allows you to create a mail template for Service notifications, defining the event that triggers it, the recipients, and the content of the message.
MailTemplates.Update	Allows you to modify the subject, content, or recipients of an existing Service mail template.
MailTemplates.Delete	Allows you to delete a Service mail template, no longer sending the associated notification.
MailTemplates.List	Allows you to consult the list of mail templates configured for Service.
MailTemplates.GetObject	Allows you to view the details of a Service mail template (event, recipients, and message body).
Service.MailTemplates	Enables access to the mail templates screen within the Service administration.
Services	Allows access to the full service catalog management screen.
Services.Add	It allows you to publish a new service in the catalog, defining its name, description and availability.
Services.Update	Allows you to modify the information of an existing service published in the catalog.
Services.Delete	Allows you to remove a service from the catalog.
Services.List	It allows you to consult the list of services published in the catalogue.
Services.GetObject	Allows you to consult the detail of a service in the catalog.
CreateDocument	Allows you to attach a document to a service configuration.
DeleteDocument	Allows you to delete a document attached to a service configuration.
GetDocument	Allows you to consult a document attached to the configuration of a service.
Groups.List	Allows you to consult the list of groups of customers available to associate with a service.
Relations.List	Allows you to consult the list of configured relationships between a service and other objects.
SLAs.List	It allows you to consult the list of SLA’s available to associate with a service in the catalog.
UpdateAccessObject	Allows you to update the access object that determines who can request the service.
User.ListSpecialist	It allows you to consult the list of specialists available to assign as those responsible for the service.

Role: ServiceCall Administrator Super User

The Service Request is the case that is created when a user requests a service published in the catalog, as opposed to an Incident, which reports a failure. The role manages the mail templates, additional fields, associated tasks, models that define the template for each type of requirement, SLA times, approvals, views, business rules, satisfaction surveys, lifecycle statuses, and the capture interface.

Permission	Description Permit
MailTemplates.Add	It allows you to create a mail template for Service Request notifications, defining the event that triggers it, the recipients and the content of the message.
MailTemplates.Update	Allows you to modify the subject, content, or recipients of an existing Service Request email template.
MailTemplates.Delete	Allows you to delete a Service Request email template, no longer sending the associated notification.
MailTemplates.List	Allows you to consult the list of email templates configured for Service Requirement.
MailTemplates.GetObject	Allows you to consult the detail of a Service Request email template (event, recipients and body of the message).
ServiceCall.MailTemplates	Enables access to the email templates screen within the Service Request administration.
Additionals.Add	It allows you to create an additional configurable field for the Service Request form, defining its type of data, if it is mandatory and what other field it depends on.
Additionals.Update	It allows you to modify the type of data, the obligatory nature or the dependencies of an additional field of Service Request already created.
Additionals.Delete	Allows you to remove an additional field from the Service Request form.
Additionals.List	Allows you to consult the list of additional fields configured for Service Requirement.
Additionals.GetObject	Allows you to consult the configuration detail of an additional Service Requirement field.
ServiceCall.Additionals	Enables access to the additional fields screen within the Service Request administration.
Tasks.Add	It allows you to create a task associated with a Service Requirement model, defining its execution sequence within the process.
Tasks.Update	Allows you to modify the sequence or configuration of an existing Service Request task.
Tasks.Delete	Allows you to delete a task associated with Service Requirement.
Tasks.List	Allows you to consult the list of tasks configured for Service Requirement.
Tasks.GetObject	It allows you to consult the detail of a Service Request task, including its sequence within the process.
ServiceCall.Tasks	Enables access to the task screen within the Service Request administration.
Models.Add	It allows you to create a Service Requirement model, where the template that establishes the fields, statuses and behavior of a specific type of requirement is defined.
Models.Update	Allows you to modify the fields, statuses, or behavior defined in an existing Service Request model.
Models.Delete	It allows you to eliminate a Service Request model.
Models.List	Allows you to consult the list of models configured for Service Requirement.
Models.GetObject	It allows you to consult the detail of the template of fields, statuses and behavior of a Service Request model.
ServiceCall.Models	Enable the Service Requirements category on the models screen.
Times.Add	It allows you to create an SLA time associated with the Service Requirement, defining the expected attention or resolution period.
Times.Update	Allows you to modify the term of an SLA time configured for Service Requirement.
Times.Delete	Allows you to eliminate an SLA time configured for Service Requirement.
Times.List	Allows you to consult the list of SLA times configured for Service Requirement.
Times.GetObject	It allows you to consult the detail of a Service Requirement SLA time.
ServiceCall.Times	Enables access to the SLA times screen within the Service Request administration.
Approvals.Add	It allows you to create an approval scheme for Service Requirement, defining the voters and the required voting threshold.
Approvals.Update	Allows you to modify the voters or voting threshold of an existing Service Request approval scheme.
Approvals.Delete	Allows you to delete an approval scheme configured for Service Requirement.
Approvals.List	Allows you to consult the list of approval schemes configured for Service Requirement.
Approvals.GetObject	It allows you to consult the details of a Service Request approval scheme.
ServiceCall.Approvals	Enables access to the approvals screen within the Service Request administration.
Views.Add	It allows you to create a Service Requirement view, defining the columns, filters and the listing criteria that will be displayed.
Views.Update	Allows you to modify the columns or filters configured in an existing Service Request view.
Views.Delete	Allows you to delete a view configured for Service Requirement.
Views.List	Allows you to consult the list of views configured for Service Requirement.
Views.GetObject	Allows you to consult the configuration detail of a Service Requirement view.
ServiceCall.Views	Enables access to the views screen within the Service Request administration.
Rules.Add	It allows you to create a business rule for Service Requirement, defining the condition that triggers it and the automation that executes.
Rules.Update	Allows you to modify the condition or automation of an existing Service Request business rule.
Rules.Delete	Allows you to delete a business rule configured for Service Requirement.
Rules.List	Allows you to consult the list of business rules configured for Service Requirement.
Rules.GetObject	Allows you to consult the detail of a Service Requirement business rule, including its condition and automation.
ServiceCall.Rules	Enables access to the business rules screen within the Service Request administration.
Surveys.Add	It allows you to create a satisfaction survey that is sent at the end of a Service Request.
Surveys.Update	Allows you to modify the questions or content of an existing Service Request satisfaction survey.
Surveys.Delete	Allows you to delete a satisfaction survey configured for Service Requirement.
Surveys.List	Allows you to consult the list of satisfaction surveys configured for Service Requirement.
Surveys.GetObject	Allows you to consult the details of a Service Requirement satisfaction survey.
ServiceCall.Surveys	Enables access to the survey screen within the Service Request administration.
States.Add	It allows you to create a Service Request status, defining its allowed transitions and the associated reasons.
States.Update	Allows you to modify transitions or reasons for an existing Service Request status.
States.Delete	Allows you to delete a status configured for Service Requirement.
States.GetObject	It allows you to consult the details of a Service Request status, including its transitions and reasons.
States.List	Allows you to consult the list of statuses configured for Service Requirement.
ServiceCall.States	Enables access to the status screen within the Service Request administration.
Interface.Update	Allows you to modify which fields are visible or required on the Service Request form based on status.
Interface.List	Allows you to consult the list of capture interfaces configured for Service Requirement.
Interface.GetObject	It allows you to consult the detail of a Service Request interface, including the visibility and enforceability of the fields by status.
ServiceCall.Interface	Enables access to the interfaces screen within the Service Request administration.
Task.Additionals	Enable the Tasks category on the additional fields screen.
Task.Models	Enable the Tasks category on the models screen.
Task.Rules	Enable the Tasks category on the rules screen.
Task.States	Enable the Tasks category on the status screen.

Role: SLA Administrator Super User

The SLA (Service Level Agreement) is the formal agreement of service times and solution agreed with the customer for a service. In the data model, this same type of business operates on the SLA, OLA and UC agreements: the OLA is the internal variant agreed between areas of the organization, and the UC the variant agreed with external providers. The role manages the email templates, statuses, additional fields and approvals associated with the agreements.

Permission	Description Permit
MailTemplates.Add	Allows you to create an email template for SLA notifications, defining the event that triggers it, the recipients, and the content of the message.
MailTemplates.Update	Allows you to modify the subject, content, or recipients of an existing SLA mail template.
MailTemplates.Delete	Allows you to delete an SLA mail template, no longer sending the associated notification.
MailTemplates.List	Allows you to consult the list of email templates configured for SLAs.
MailTemplates.GetObject	Allows you to view the details of an SLA email template (event, recipients, and message body).
SLA. MailTemplates	Enables access to the mail templates screen within SLA management.
SLAs	Allows access to the main screen of the list of SLA, OLA and UC agreements.
SLAs.Update	It allows you to modify the attention or solution times agreed in an existing agreement (SLA, OLA or UC).
SLAs.Delete	Allows you to delete an agreement (SLA, OLA, or UC).
SLAs.List	Allows you to consult the list of configured SLA, OLA and UC agreements.
SLAs.GetObject	It allows you to consult the details of an agreement (SLA, OLA or UC), including its agreed times.
States.Add	It allows you to create an SLA state, defining its allowed transitions.
States.Update	Allows you to modify transitions from an existing SLA state.
States.Delete	Allows you to delete a state configured for SLAs.
States.GetObject	Allows you to view the detail of an SLA status.
States.List	Allows you to view the list of states configured for SLAs.
SLA. States	Enables access to the status screen within SLA management.
Additionals.Add	It allows you to create an additional configurable field for the SLA form, defining its data type and obligation.
Additionals.Update	It allows you to modify the type of data or the mandatory nature of an additional SLA field already created.
Additionals.Delete	Allows you to remove an additional field from the SLA form.
Additionals.List	Allows you to view the list of additional fields configured for SLAs.
Additionals.GetObject	Allows you to view the configuration detail of an additional SLA field.
SLA. Additionals	Enables access to the additional fields screen within SLA management.
Approvals.Add	It allows you to create an approval scheme for SLAs, defining the voters and the required voting threshold.
Approvals.Update	Allows you to modify the voters or voting threshold of an existing SLA approval scheme.
Approvals.Delete	Allows you to delete an approval scheme configured for SLAs.
Approvals.List	Allows you to view the list of approved schemes configured for SLAs.
Approvals.GetObject	Allows you to view the details of an SLA approval scheme.
SLA. Approvals	Enables access to the approvals screen within SLA management.
Calendars.List	It allows you to consult the list of calendars available to associate with an SLA agreement.
CreateDocument	Allows you to attach a document to the configuration of an SLA agreement.
DeleteDocument	Allows you to delete a document attached to the configuration of an SLA agreement.
GetDocument	Allows you to view a document attached to the configuration of an SLA agreement.
SLAs.Add	It allows you to create a new agreement (SLA, OLA, or UC), as all three variants share the same data model.
UpdateAccessObject	Allows you to update the access object that determines the visibility of an SLA agreement.

Role: Specialists Administrator Super User

It allows you to manage the configuration associated with the specialists, where the internal agents of the service desk are defined. It includes the management of additional fields, surveys directed to the specialist, mail templates and the interface for capturing the specialist form.

Permission	Description Permit
Specialists.Additionals	Allows you to view the additional fields configured in the specialist form.
Additionals.Add	Allows you to create additional fields in the specialist form.
Additionals.Update	Allows you to edit the additional fields of the specialist form.
Additionals.Delete	Allows you to remove additional fields from the specialist form.
Additionals.List	Allows you to consult the list of additional fields in the specialist form.
Additionals.GetObject	Allows you to consult the detail of an additional field of the specialist form.
Specialists.Surveys	Allows you to view surveys configured for specialists.
Surveys.Add	It allows you to create surveys aimed at specialists.
Surveys.Update	Allows you to edit surveys aimed at specialists.
Surveys.Delete	It allows you to eliminate surveys aimed at specialists.
Surveys.List	It allows you to consult the list of surveys aimed at specialists.
Surveys.GetObject	It allows you to consult the details of a survey aimed at specialists.
Specialists.MailTemplates	Allows you to view email templates configured for specialists.
MailTemplates.Add	It allows you to create email templates for specialists.
MailTemplates.Update	Allows you to edit specialist email templates.
MailTemplates.Delete	Allows you to delete specialist email templates.
MailTemplates.List	Allows you to consult the list of specialist email templates.
MailTemplates.GetObject	It allows you to consult the details of a specialist email template.
Specialists.Interface	Allows you to consult the capture interface of the specialist form.
Interface.Update	Allows you to edit the Specialist Form capture interface.
Interface.List	Allows you to consult the list of interfaces of the specialist form.
Interface.GetObject	Allows you to consult the detail of the interface of the specialist form.

Role: Supplier Administrator Super User

Allows you to manage the settings associated with vendors. Includes management of the capture interface and additional fields of the vendor form.

Permission	Description Permit
Suppliers.Interface	Allows you to query the vendor form capture interface.
Interface.Update	Allows you to edit the vendor form capture interface.
Interface.List	Allows you to consult the list of interfaces in the vendor form.
Interface.GetObject	Allows you to consult the detail of the supplier form interface.
Suppliers.Additionals	Allows you to view the additional fields configured in the vendor form.
Additionals.Add	Allows you to create additional fields in the vendor form.
Additionals.Update	Allows you to edit the additional fields of the vendor form.
Additionals.Delete	Allows you to remove additional fields from the vendor form.
Additionals.List	Allows you to view the list of additional fields in the vendor form.
Additionals.GetObject	Allows you to view the detail of an additional field on the vendor form.

Role: UC Administrator Super User

It allows the complete administration of UC’s (Underpinning Contracts or Agreements with External Providers), the support agreement agreed with an external provider that supports an SLA with the client. It includes the management of email templates, statuses, additional fields and approvals of the UC’s.

Permission	Description Permit
MailTemplates.Add	It allows you to create UC email templates.
MailTemplates.Update	Allows you to edit UC’s email templates.
MailTemplates.Delete	Allows you to delete email templates from UC’s.
MailTemplates.List	It allows you to consult the list of UC’s email templates.
MailTemplates.GetObject	It allows you to consult the details of a UC’s email template.
UC. MailTemplates	It allows you to consult the email templates configured for UC’s.
States.Add	It allows you to create states for UC’s.
States.Update	Allows you to edit the states of the UC’s.
States.Delete	It allows you to delete states from UC’s.
States.GetObject	It allows you to consult the detail of a status of the UC’s.
States.List	It allows you to consult the list of UC states.
UC. States	It allows you to consult the states configured for the UC’s.
Additionals.Add	It allows you to create additional fields in the UC’s.
Additionals.Update	Allows you to edit the additional fields of the UC’s.
Additionals.Delete	It allows you to remove additional fields from the UC’s.
Additionals.List	It allows you to consult the list of additional fields of the UC’s.
Additionals.GetObject	It allows you to consult the details of an additional field of the UC’s.
UC. Additionals	It allows you to consult the additional fields configured in the UC’s.
SLAs.Add	It allows you to create an agreement (SLA, OLA, or UC), as they share the same data model.
SLAs.Update	Allows you to edit an agreement (SLA, OLA, or UC).
SLAs.Delete	Allows you to delete an agreement (SLA, OLA, or UC).
Services.GetObject	It allows you to consult the details of an agreement (SLA, OLA or UC).
UCs	It allows you to consult the list of UC’s.
SLAs.ListUC	It allows you to consult the UC’s related to a specific SLA.
Approvals.Add	It allows you to create approvals in the UC’s.
Approvals.Update	It allows you to edit the approvals of the UC’s.
Approvals.Delete	It allows you to eliminate UC approvals.
Approvals.List	It allows you to consult the list of approvals of the UC’s.
Approvals.GetObject	It allows you to consult the details of an approval of the UC’s.
UC. Approvals	It allows you to consult the approvals configured in the UC’s.
Calendars.List	It allows you to consult the list of calendars associated with the UC’s.
CreateDocument	Allows you to create a document about a UC.
DeleteDocument	Allows you to delete a document associated with a UC.
GetDocument	Allows you to consult a document associated with a UC.
SLAs.GetObject	It allows you to consult the object of an agreement (SLA, OLA or UC).
UpdateAccessObject	Allows you to update the access object of a UC.

Role: Article Administrator Super User

Enables complete management of the lifecycle of knowledge base articles: creation, editing, and publishing. It includes management of publication statuses, additional fields, pre-publication approvals, business rules, types, organization folders, and mail templates for articles.

Permission	Description Permit
States.Add	Allows you to create statuses for items.
States.Update	Allows you to edit the statuses of the articles.
States.Delete	Allows you to delete statuses from items.
States.GetObject	It allows you to consult the detail of a status of the articles.
States.List	Allows you to consult the list of status of the articles.
Article.States	Allows you to view the published statuses configured for articles.
Additionals.Add	Allows you to create additional fields in articles.
Additionals.Update	Allows you to edit additional fields for articles.
Additionals.Delete	Allows you to remove additional fields from articles.
Additionals.List	Allows you to consult the list of additional fields of the articles.
Additionals.GetObject	Allows you to consult the detail of an additional field of the articles.
Article.Additionals	Allows you to view the additional fields configured in the articles.
Approvals.Add	Allows you to create approvals for the publication of articles.
Approvals.Update	Allows you to edit item approvals.
Approvals.Delete	Allows you to remove item approvals.
Approvals.List	Allows you to view the list of item approvals.
Approvals.GetObject	Allows you to view the details of an item approval.
Article.Approvals	Allows you to view the approvals configured for the items.
Rules.Add	Allows you to create business rules for items.
Rules.Update	Allows you to edit the business rules of the items.
Rules.Delete	Allows you to remove business rules from items.
Rules.List	Allows you to view the list of business rules for items.
Rules.GetObject	Allows you to view the detail of an item business rule.
Article.Rules	Allows you to view the business rules configured for the items.
Models.Add	Allows you to create types to classify knowledge base articles.
Models.Update	Allows you to edit the types of articles in the knowledge base.
Models.Delete	Allows you to delete types of articles from the knowledge base.
Models.List	Allows you to consult the list of types of articles in the knowledge base.
Models.GetObject	Allows you to view the details of a type of article in the knowledge base.
Article.Models	Allows you to query the types configured in the knowledge base.
Folders.List	Allows you to consult the list of article organization folders.
Folders.GetObject	Allows you to consult the details of a folder of articles.
Folders.Update	Allows you to edit the article organization folders.
Folders.Add	Allows you to create organization folders for articles.
Folders.Delete	Allows you to delete item organization folders.
Article.Folders	Allows you to view the organization folders configured for the articles.
MailTemplates.Add	Allows you to create article mail templates.
MailTemplates.Update	Allows you to edit article mail templates.
MailTemplates.Delete	Allows you to delete mail templates from articles.
MailTemplates.List	Allows you to consult the list of article email templates.
MailTemplates.GetObject	Allows you to consult the detail of an article mail template.
Article.MailTemplates	Allows you to view the mail templates configured for articles.
Times.List	Allows you to consult the list of times associated with the articles.

Role: Maintenance Administrator Super User

It allows you to manage preventive and corrective maintenance activities on configuration items (CI’s). It includes the management of statuses, models, email templates, approvals, interfaces, views, surveys, times, tasks, risks, rules and additional fields of maintenance, as well as operational permissions on the maintenance case itself.

Permission	Description Permit
Additionals.Add	Allows you to create additional fields in maintenance.
Additionals.Update	Allows you to edit additional maintenance fields.
Additionals.Delete	Allows you to remove additional fields from maintenance.
Additionals.List	Allows you to consult the list of additional fields of maintenance.
Additionals.GetObject	It allows you to consult the detail of an additional field of maintenance.
Maintenance.Additionals	Allows you to consult the additional fields configured in maintenance.
Rules.Add	It allows you to create business rules for maintenance.
Rules.Update	Allows you to edit maintenance business rules.
Rules.Delete	It allows you to eliminate business rules from maintenance.
Rules.List	Allows you to consult the list of business rules for maintenance.
Rules.GetObject	Allows you to view the detail of a maintenance business rule.
Maintenance.Rules	Allows you to view the business rules configured for maintenance.
Risks.Add	It allows you to create risks associated with maintenance.
Risks.Update	Allows you to edit maintenance risks.
Risks.Delete	It allows you to eliminate maintenance risks.
Risks.List	It allows you to consult the list of maintenance risks.
Risks.GetObject	It allows you to consult the detail of a maintenance risk.
Maintenance.Risks	Allows you to consult the risks configured for maintenance.
Tasks.Add	It allows you to create tasks within maintenance.
Tasks.Update	Allows you to edit maintenance tasks.
Tasks.Delete	It allows you to eliminate maintenance tasks.
Tasks.List	Allows you to consult the list of maintenance tasks.
Tasks.GetObject	It allows you to consult the detail of a maintenance task.
Maintenance.Tasks	Allows you to consult the tasks configured for maintenance.
Times.Add	It allows you to create times associated with maintenance.
Times.Update	Allows you to edit maintenance times.
Times.Delete	It allows you to eliminate maintenance times.
Times.List	Allows you to consult the list of maintenance times.
Times.GetObject	It allows you to consult the detail of a maintenance time.
Maintenance.Times	It allows you to consult the times configured for maintenance.
Surveys.Add	It allows you to create satisfaction surveys for maintenance.
Surveys.Update	Allows you to edit maintenance surveys.
Surveys.Delete	Allows you to remove surveys from maintenance.
Surveys.List	It allows you to consult the list of maintenance surveys.
Surveys.GetObject	It allows you to consult the details of a maintenance survey.
Maintenance.Surveys	Allows you to view the surveys configured for maintenance.
Views.Add	It allows you to create views for maintenance.
Views.Update	Allows you to edit maintenance views.
Views.Delete	Allows you to delete views of maintenance.
Views.List	Allows you to consult the list of maintenance views.
Views.GetObject	Allows you to consult the detail of a view of maintenance.
Maintenance.Views	It allows access to the views configured for maintenance.
Interface.Update	Allows you to edit the maintenance capture interface.
Interface.List	Allows you to consult the list of maintenance interfaces.
Interface.GetObject	It allows you to consult the detail of the maintenance interface.
Maintenance.Interface	Allows you to consult the interfaces configured for maintenance.
Approvals.Add	Allows you to create approvals for maintenance.
Approvals.Update	Allows you to edit maintenance approvals.
Approvals.Delete	Eliminates maintenance approvals.
Approvals.List	Allows you to consult the list of maintenance approvals.
Approvals.GetObject	It allows you to consult the details of a maintenance approval.
Maintenance.Approvals	Allows you to view the approvals configured for maintenance.
MailTemplates.Add	It allows you to create maintenance email templates.
MailTemplates.Update	Allows you to edit maintenance email templates.
MailTemplates.Delete	Allows you to delete maintenance email templates.
MailTemplates.List	Allows you to consult the list of maintenance email templates.
MailTemplates.GetObject	Allows you to consult the detail of a maintenance email template.
Maintenance.MailTemplates	Allows you to consult the email templates configured for maintenance.
States.Add	Allows you to create statuses for maintenance.
States.Update	Allows you to edit maintenance statuses.
States.Delete	Allows you to delete maintenance statuses.
States.GetObject	It allows you to consult the detail of a maintenance status.
States.List	Allows you to consult the list of maintenance statuses.
Maintenance.States	Allows you to check the statuses configured for maintenance.
Models.Add	It allows you to create models for maintenance.
Models.Update	Allows you to edit maintenance models.
Models.Delete	Allows you to remove models from maintenance.
Models.List	Allows you to consult the list of maintenance models.
Models.GetObject	It allows you to consult the detail of a maintenance model.
Maintenance.Models	It allows you to consult the models configured for maintenance.
Add_Closed_Maintenance_Files	It allows you to attach files to a maintenance that is already closed.
Add_Closed_Maintenance_Note	Allows you to add a note to a maintenance that is already closed.
Add_Closed_Task_Files	Allows you to attach files to a maintenance task that is already closed.
Add_Closed_Task_Note	Allows you to add a note to a maintenance task that is already closed.
Add_Maintenance_Files	Allows you to attach files to an open maintenance.
Add_Maintenance_Note	Allows you to add a note to an open maintenance.
Add_Task_Files	Allows you to attach files to an open maintenance task.
Add_Task_Note	Allows you to add a note to an open maintenance task.
Close_Another_Specialist_Maintenance	Allows you to close a maintenance assigned to another specialist.
Close_Another_Specialist_Task	Allows you to close a maintenance task assigned to another specialist.
Close_Maintenance	It allows you to close your own maintenance.
Close_Task	Allows you to close your own maintenance task.
Delete_Maintenance_Relation	Allows you to delete a maintenance relationship with another object (CI, case, etc.).
Edit_Another_Users_Maintenance_Tasks	Allows you to edit maintenance tasks assigned to another user.
Edit_Maintenance	Allows you to edit maintenance information.
Edit_Task	Allows you to edit the information of a maintenance task.
New_Maintenance	It allows you to create a new maintenance.
New_Maintenance_Relation	Allows you to create a maintenance relationship with another object (CI, case, etc.).
New_Maintenance_Task	It allows you to create a new task within an existing maintenance.
New_Solution	It allows you to create a solution for maintenance.
New_Template	It allows you to create a reusable template from maintenance.
Reassign_Cases	Allows maintenance to be reassigned to another manager.
Remove_Maintenance_Files	Allows you to delete attachments from maintenance.
Remove_Maintenance_Task	Allows you to delete a maintenance task.
Remove_Task_Files	Allows you to remove attachments from a maintenance task.
Reopen_Maintenance	It allows maintenance that is already closed to be reopened.
Task.Additionals	Enable the Tasks category on the additional fields screen.
Task.Models	Enable the Tasks category on the models screen.
Task.Rules	Enable the Tasks category on the rules screen.
Task.States	Enable the Tasks category on the status screen.
Task_Group	Allows you to visualize the group responsible for a maintenance task.
Unassociate_Solution	Allows you to detach a solution from maintenance.
View_Associated_Solutions	It allows you to consult the solutions already associated with maintenance.
View_Maintenance_Attached_Files	Allows you to preview maintenance attachments.
View_Maintenance_Cost	It allows you to check the cost associated with maintenance.
View_Maintenance_Survey_Results	Allows you to view the results of the maintenance satisfaction survey.
View_Maintenance_Times	It allows you to consult the times associated with maintenance.
View_Task_Attached_Files	Allows you to preview attachments for a maintenance task.