Alerts are one of the actions that can be defined for compliance with a rule, when a set of rules is defined and this is complied with, the system triggers the determined actions, in this case it would generate alerts that are displayed in the console.
The predefined alerts in AFLS are as follows:
| Types of Alerts | Description | Alerts |
|---|---|---|
| Allocation | Alerts created by the assignment engine when it is not possible to find the right people to execute a work order. | Unassigned Order Alert |
| Compliance | Alerts generated by the operation when work order appointments or service level agreements are breached. | - Order without zone: It is generated when an order with no hedging zone is created. - Supplier Assignment: When it is not possible to assign a vendor to the work order. - Order not executed: It is generated when an order that was scheduled was not executed. - Time Request: Generated when a specialist from the mobile console requests more time to complete their work order. - Appointment not fulfilled: It is generated when a specialist fails to comply with the appointment agreed with the client for the execution of a service. - Agreement not fulfilled: It is generated when any of the agreements, SLAs, OLA or UC did not reach 100%. - Order Remapping: It is generated when an order changes from one supplier to another. - Field management of the work order has not started: It is generated when an OPEN/SCHEDULED work order exceeds the defined waiting time for the specialist to initiate the journey to it. - No movement of the specialist is identified: It is generated when the GPS of the specialist’s device has not detected movement for a defined time. - Task Not Started: It is generated when no start is registered in a scheduled task. |
| Satisfaction | Alerts generated by low survey scores by users. | - Satisfaction level of a work order: When an order receives a low rating from the customer. - Ungraded survey: It is generated when a certain time has elapsed and the survey has not yet been scored. - Results below the expected level: It is generated when the results of a satisfaction level report are below the defined limits. |
| Inventory | Alerts that are generated when the quantity of a product is below the levels allowed in the inventory. | - Minimum Inventory Level: It is generated when a product reaches the minimum amount of inventory. - Stock not found: It is generated when a specialist requests additional inventory due to non-existence in the current inventory. |