Commitments and times agreed between the provider organization and the end user for the provision of a service. Service level agreements (SLAs) defined in AFLS may be established for companies and users.

SLA

Service Level Agreements are made through timers and time agreements that a specialist may need for the attention of an order and the thresholds for its execution. The timing configurations related to an SLA are global (defined once), however, some of its characteristics may be specific to a particular business model.

Service Level Agreements can be associated with services, companies, or customers. Aranda FIELD SERVICE is responsible for selecting the most appropriate SLA as long as it is in force.

WAVE

the OLA Operational Agreements in Aranda FIELD SERVICE AFLS, are carried out through stopwatches and time agreements. The timing configurations related to an OLA are global (defined once), however, some of its characteristics may be specific to a particular model.

OLAs can be associated with services or providers. Aranda FIELD SERVICE is responsible for selecting the most appropriate OLA as long as it is in force.

UC

Through the Support Contract Levels module, it is possible to define agreements with external service providers.

The configuration of UC Contract Agreements in Aranda FIELD SERVICE is carried out through stopwatches and time agreements. The timing configurations related to a UC are global (defined once), however, some of its characteristics may be specific to a particular model.

UCs can be associated with services or providers. Aranda FIELD SERVICE is responsible for selecting the most appropriate UC as long as it is in force.