Create OLA Operational Level Agreements
1. To create OLA Service Operating Agreements, log in to the AFLS configuration console, in the Service Catalog from the main menu, select the WAVE.
2. In the information view, select the NEW and enter the following information:
3. In the Service Agreement Detail View, you can configure the OLA with the following fields:
OLA Detail
| Field | Description |
|---|---|
| OLA Name | Name that will be given to the agreement. |
| Description | Clear and explanatory text of the OLA agreement. |
| OLA-related cost | It allows you to establish the cost related to the execution of the OLA. |
| OLA Breach Penalty | It allows you to set the default value when the OLA expires. |
| Attachments | By selecting this button you can attach SLA files as long as they do not exceed 10 MB.  |
OLA Configuration
4. In the Deal Detail View, select the OLA Configuration, where you can define dates for the agreements.
| Field | Description |
|---|---|
| Start Date | Allows you to set the start date of the OLA. |
| End Date | It allows you to set the end date of the OLA; Entering a date in this field enables the Alarm field for the end date. |
| Date Reviewed | Allows you to set the OLA revision date, entering a date in this field enables the Alarm field for the revision date. |
⚐ Note: The user can enable the sending of an alarm when the revision date or the end date of the OLA approaches, this will cause administrators to be notified with the corresponding information.
Time agreements
5. In the Deal Detail View, select the Time Agreements, where you can view, define and associate the stopwatches with the service agreement.
⚐ Note: The timer functionality for each work order is defined during the AFLS Timer Settings
Select the stopwatch(es) and click the ASSOCIATE. Add the required times (hours, minutes and the percentage of compliance).
⚐ Note: All OLA must have only one timer marked as the main one and it is the one that will be displayed on the work order.
6. When you finish configuring the OLA Operational Level Agreement, click Save 
to confirm the changes made.
Timing Agreements/Advanced Configuration
7. When you enter the created time agreement again, the Advanced Settings and Customers Group fields are enabled on the Time Agreements tab.
8. In the Settings column of a stopwatch, select the word Basic, the window with the name of the stopwatch is enabled, and the activation of Advanced Settings is enabled. Assign the times and percentage of compliance of the agreement and click OK
9. In the timers defined in the Time Agreements tab, you will be able to display the activation of advanced settings.
⚐ Note: If the user changes the stopwatch from basic to advanced, the values are copied to the 3 priorities Emergency, Normal and Priority; If the user switches from Advancing to Basic, all fields are cleaned up leaving them empty in Basic (still required)
Edit OLA Operational Level Agreements
10. To edit an OLA SLA agreement, in the OLA configuration list, select the name of the record to be edited; In the Detail view, you can modify the required information.
Delete OLA Operational Level Agreements
11. To delete an OLA SLA agreement, in the OLA configuration list, select the check for one or more records and select the button to delete the associated information.
