Create UC Support Contract Agreements
1. To create UC Support Contract Agreements, log in to the AFLS configuration console, in the Service Catalog from the main menu, select the UC.
2. In the information view, select the NEW and enter the following information in the Detail View:
3. In the Service Agreement Detail View, you can configure the UC with the following fields:
UC Detail
| Field | Description |
|---|---|
| UC Name | Name that will be given to the agreement. |
| Description | Clear and explanatory text of the UC agreement. |
| UC-related cost | This option allows you to set the cost related to the execution of the UC. |
| UC Breach Penalty | This option allows you to set the default value when the UC expires. |
| Attachments | By selecting this button you can attach SLA files as long as they do not exceed 10 MB.  |
UC Configuration
4. In the Deal Detail View, select the UC Configuration, where you can define dates for the agreements.
| Field | Description |
|---|---|
| Start date: | This option allows you to set the start date of the UC. |
| End Date: | This option allows you to set the end date of the UC, entering a date in this field enables the Alarm field for the end date. |
| Date reviewed: | This option allows you to set the UC revision date, entering a date in this field enables the alarm field for the revision date. |
⚐ Note: The user can enable the option to send alarm when the revision date or the end date of the UC is approaching, this will send administrators a notification with the corresponding information.
Time agreements
5. In the Deal Detail View, select the Time Agreements, where you can view, define and associate the stopwatches with the service agreement.
⚐ Note: The timer functionality for each work order is defined during the AFLS Timer Settings
Select the stopwatch(es) and click the ASSOCIATE. Add the required times (hours, minutes and the percentage of compliance).
⚐ Note: All UCs must have only one timer marked as the main timer and it is the one that will be displayed on the work order.
6. When you finish configuring the UC SLA click Save 
to confirm the changes made.
Timing Agreements/Advanced Configuration
7. When you enter the created time agreement again, the Advanced Settings and Customers Group fields are enabled on the Time Agreements tab.
8. In the Stopwatch Settings column, select the word Basic, the window with the stopwatch name is enabled, and Advanced Settings is enabled. Assign the times and percentage of compliance of the agreement and click OK
9. In the timers defined in the Time Agreements tab, you will be able to display the activation of advanced settings.
⚐ Note: If the user changes the stopwatch from Basic to Advanced, the values are copied to the 3 priorities Emergency, Normal and Priority, if the user changes from advancing to basic, all fields are cleaned up leaving them empty in basic (they are still required)
Edit AUC Support Contract Agreements
5. To edit a UC SLA in the UC configuration list, select the name of the record to be edited; In the Detail view, you can modify the required information.
Delete AUC Support Contract Agreements
7. To delete a UC SLA agreement, in the UC configuration list, select the check for one or more records and select the ELIMINATE.
