CASE PM-158753-19-202678:

Previously, when categorizing a case with AI through the Albi bot in Teams, the card with the case data was displayed with the fields Subject, Description and Customer blank, even if the user had already described their request in the conversation.

Made an adjustment to the bot’s case creation flow so that the values of Subject, Description and Customer are always assigned before presenting the card with the case data. These fields are now correctly filled in when categorizing cases with AI from the Albi bot in Teams.