CASE PM-77050-19-202078:
Previously, when making bulk changes to a state with additional required fields configured, the modal did not show those fields and saving cleaned up the previously filled values.
An adjustment is implemented in the process of updating cases due to bulk changes; now, when switching to a status with mandatory additional fields, these are displayed in the modal to be filled out and the values entered are saved in each of the selected cases. Additional fields that are not shown in the modal retain the value that the case already had.
⚐ Note: The following applies when selecting one or more cases for bulk changes.
- Required additional fields associated with the new status will be displayed empty. This occurs because the cases selected in a bulk change may contain different values for the same field, so it is not possible to display a single predefined value.
- Additional fields set as Web Service will not be displayed in the bulk changes window, even if they are required for the new state. This is because their value depends on the customer-specific information associated with each case, so they cannot be managed in bulk.