CASE PM-87896-19-202149:

Previously, in the Specialist de ASMS, when you automatically create cases using Templates with scheduled action, the Rules configured for the initial state of the case were not evaluated or executed. This behavior was unique to auto-creation. Manually generated cases did correctly trigger the rules associated with the initial state.

Implemented a setting that ensures that when automatically generating cases through Scheduled templates, the rules configured for the Initial state of the case are evaluated and executed correctly, in a way that is equivalent to the behavior already existing in the manual creation of cases.