CASE PM-140958-19-202625:

Previously, in the ASMS Specialist, when validating cases, in the SLA > Timers Details, the information displayed did not correspond to the configuration of the service model in the Admin console.

Implemented an adjustment so that when querying the case in the SLA > Timers Details of the console ASMS Specialist corresponds to the configuration defined for the service model in the Admin console.