CASE PM-164237-19-202689:

Previously, when navigating the Knowledge Base, if the article listing included extensive content, the console could linger excessively or remain loaded indefinitely when trying to view the detail of an article.

An improvement was implemented in the management of the information of the articles, optimizing their loading so that navigation and visualization of detail are agile.

⚐ Note: The viewing time of an article also depends on the size of its content and the quality of the user’s internet connection. In articles whose content exceeds 2 MB to 5 MB, there may be a delay in loading the detail, even with the optimization applied.