CASE CHG-118006-19-302370:
Adjusted interaction completion in bots Microsoft Teams and WhatsApp, so that the user clearly identifies the closure of each request and can initiate a new action from the same chat.
Bot de Microsoft Teams
The bot presents a Greeting Message at the beginning of care. The Farewell message, configurable from the Messages, is sent only when a case is created is complete. If the user cancels the interaction, the bot responds with a message summarizing the available actions along with the Help.
Bot de WhatsApp
The Farewell message, configurable from the Messages, is sent only upon completion of a case creation; unlike Teams, the bot does not present a greeting message. If the user cancels the interaction, the bot responds with a message that includes the Help.
View message settings in Teams ↪
View opt-out of interaction in Teams ↪